I need a favor from those who have the 5th wheel prep group. How far apart (side to side) are your pucks when you measure from center to center of the holes? I need to know a fairly specific measurement if possible.
Now, if you care to read the reason why you can proceed to read (the book) below:
I bought a Reese 5th wheel hitch adapter and it does not fit. I have made every adjustment possible to the bracket and have contacted the company about fitment. They had me take measurements and then reported back it was measuring exactly as it should. They then had me measure the distance between the pucks on my truck and said it was a Ram issue. As you can see from the pictures, my front measure at 38 ¾” (maybe even a 1/16” shy of that) and the rear measure at 39 3/16”. They sent me the attached diagram that shows they should be 39” exactly. I know being off by such a small amount doesn’t seem like much, but that is all the distance I need to make the bracket fit – it’s so close!
I contacted the service department at my dealership and was immediately told they couldn’t do anything about this and that I needed to contact Ram Care (I was very disappointed in how they instantly tried to pass me along and not help me with my issue). So, I contacted Ram Care and their response was to have the service department measure my truck and compare it to other trucks on the lot. I took the truck in and the service manager reluctantly measured the truck and commented that one did seem a little off from the others he measured. The next day I received a phone call from Ram Care and they said the service manager told them my truck measured the same as the other trucks. I insisted that he told me something different and lied to them, but they “had” to take his word for it. I could tell he did not want to deal with my issues – which makes me wonder what the point of being a service manager would be? I asked if I could take it to another dealer but was told since it was already looked at it wouldn’t do any good.
I asked what options I had since the entire purpose of buying this truck was to tow my 5th wheel! I was told the only way they would take care of my issue is if my bracket was Mopar – the service manager had told them my bracket was Reese. I once again contacted Reese and was told my bracket was exactly the same as the Mopar bracket with just a different sticker. In fact, they come off of the exact same machine. I called Ram Care back about this and they have not returned my call (from about a month ago).
At this point I am stuck. I’m not sure who I should pressure to resolve my issue or if I need to consider having someone fabricate my bracket. If your measurements show a wide range of variance on the pucks, then I will have to fabricate. If they come back showing mine is off, then I will further pressure Ram Care or my dealer.
Sorry for the long post. I appreciate the feedback.
Now, if you care to read the reason why you can proceed to read (the book) below:
I bought a Reese 5th wheel hitch adapter and it does not fit. I have made every adjustment possible to the bracket and have contacted the company about fitment. They had me take measurements and then reported back it was measuring exactly as it should. They then had me measure the distance between the pucks on my truck and said it was a Ram issue. As you can see from the pictures, my front measure at 38 ¾” (maybe even a 1/16” shy of that) and the rear measure at 39 3/16”. They sent me the attached diagram that shows they should be 39” exactly. I know being off by such a small amount doesn’t seem like much, but that is all the distance I need to make the bracket fit – it’s so close!
I contacted the service department at my dealership and was immediately told they couldn’t do anything about this and that I needed to contact Ram Care (I was very disappointed in how they instantly tried to pass me along and not help me with my issue). So, I contacted Ram Care and their response was to have the service department measure my truck and compare it to other trucks on the lot. I took the truck in and the service manager reluctantly measured the truck and commented that one did seem a little off from the others he measured. The next day I received a phone call from Ram Care and they said the service manager told them my truck measured the same as the other trucks. I insisted that he told me something different and lied to them, but they “had” to take his word for it. I could tell he did not want to deal with my issues – which makes me wonder what the point of being a service manager would be? I asked if I could take it to another dealer but was told since it was already looked at it wouldn’t do any good.
I asked what options I had since the entire purpose of buying this truck was to tow my 5th wheel! I was told the only way they would take care of my issue is if my bracket was Mopar – the service manager had told them my bracket was Reese. I once again contacted Reese and was told my bracket was exactly the same as the Mopar bracket with just a different sticker. In fact, they come off of the exact same machine. I called Ram Care back about this and they have not returned my call (from about a month ago).
At this point I am stuck. I’m not sure who I should pressure to resolve my issue or if I need to consider having someone fabricate my bracket. If your measurements show a wide range of variance on the pucks, then I will have to fabricate. If they come back showing mine is off, then I will further pressure Ram Care or my dealer.
Sorry for the long post. I appreciate the feedback.
