2023 HD Crowdsourced Order Tracking & Waiting Room

[gprguy]

FWIW after talking with Lex a little, it sounds like there was some turnover in the social media team and they are trying to get a handle on what was going on. I don't know if it'll bring any results, but contacting them if you have an issue and giving them a chance to take a crack at it can't hurt.

 

[Alligator John]

Hi there,

Please know that our team is constantly monitoring forums and tracking trends, so that the appropriate parties are made aware of what concerns our customers are experiencing. When necessary, we also connect you with a specialist who is responsible for working alongside you and your dealer to aid in identifying a resolution. If you are currently dealing with a concern or would like us to look into your VOS, please send us a private message.

Lex
Ram Cares

Sent you a message.

 

[Whiskyman]

@OfficerDirtySanchez I placed an order for a '24 on Tuesday. You want that on your sheet? I heard someone else say they might start a 24 specific sheet, but with all the outstanding 23s, I wonder if it might be better to have them all in one place.

I was going to post 24 order banks were open, but I'm to late,
Now we can try to decipher what will work with our existing trailers,gear,camera, etc?$$

 

[Top Jimi]

Well it's been fun hanging out here in the waiting room. My wait is over. I took possession of my 2500 today. Ordered late February. Hail damaged at factory in April. Reordered 5/3. Arrived 6/13. I don't understand why my 2nd order went so fast when others are still waiting weeks/months to get on a train.

 

[truckin-on]

FWIW after talking with Lex a little, it sounds like there was some turnover in the social media team and they are trying to get a handle on what was going on. I don't know if it'll bring any results, but contacting them if you have an issue and giving them a chance to take a crack at it can't hurt.

Just speculation, but with Tim Kuniskis newly in charge of RAM - along with Dodge - I suspect he's making some changes. He's quite engaged, and a real car guy, We can hope for improvement, as it certainly would be hard to do worse!

 

[popeye2002]

Well it's been fun hanging out here in the waiting room. My wait is over. I took possession of my 2500 today. Ordered late February. Hail damaged at factory in April. Reordered 5/3. Arrived 6/13. I don't understand why my 2nd order went so fast when others are still waiting weeks/months to get on a train.

Congrats on your new truck! Sorry it was such a PITA to get but I have a question for you about the estimated delivery date, when you got notification it had shipped, did you get a new ETA and was that even close to when you got it? I got a revised ETA when I was told mine shipped and it was about 2 weeks earlier than it had been all along yet my dealer is sticking to the original ETA.

 

[Husker1972]

Hi there,

Please know that our team is constantly monitoring forums and tracking trends, so that the appropriate parties are made aware of what concerns our customers are experiencing. When necessary, we also connect you with a specialist who is responsible for working alongside you and your dealer to aid in identifying a resolution. If you are currently dealing with a concern or would like us to look into your VOS, please send us a private message.

Lex
Ram Cares

Sent you a message.

 

[Husker1972]

It has been almost 3 months since I received notification that my truck had been built and has presumably been sitting waiting for transportation (KZ) ever since. Of course, this blog has had quite a few posts about the hailstorm, but no feedback from Ram on anything related to the truck. Several calls to the dealership yields the same, "it just takes a long time" song. So, last Thursday I decided I needed to talk to Ram's "customer care" about getting status on the truck. I called their 800 number and spoke to a very pleasant lady who told me that she couldn't help me, but after making it clear that I wasn't going away until I received and acceptable answer, she handed me off to another Stellantis unit who informed me that they didn't know why I was referred to them, but connected me to yet another call center that started down the same path. Again, I insisted on speaking with someone who could get me an answer which resulted (after about 20 minutes) in her telling me that a "ticket had been opened" to get the status of the truck and "someone will get back to you within two business days." That was Thursday and since I hadn't heard from anyone (why am I not surprised?) I called again this morning to check on the status. And, the status is . . . no status. Apparently the "ticket" that had been opened last week was in the wrong queue and had been placed on hold (probably indefinite, just like my truck). So today, yet another ticket has been opened - this time in supposedly the correct department - and I was assured that it has priority and someone will be in touch with me by tomorrow. As I see the seeming randomness of shipping that is apparent from the spreadsheet, and the fact that there has been absolutely no follow up with me from either Stellantis or the dealership I'm convinced that Stellantis really doesn't care (actually this borders on being contemptuous) about its customers. I'll post again when I hear something. I'll refrain from adding another rant to this posting as I'm preaching to the choir with this group. More to follow . . .

The saga continues. For those interested in an update. I didn’t receive a call back within 24 hours as promised, so I called back today. Was told that I had to wait two business days, not 24 hours and since it hadn’t been 2 business days they couldn’t do anything and a “specialist” would give me a call by close-of-business today. It’s now 8:30 pm and no call. Since Lex from Ram Care offered, in response to one of my posts, to follow up, I just sent him a message with all details. I’m more than happy to report on good customer service should that come to pass.

 

[popeye2002]

The saga continues. For those interested in an update. I didn’t receive a call back within 24 hours as promised, so I called back today. Was told that I had to wait two business days, not 24 hours and since it hadn’t been 2 business days they couldn’t do anything and a “specialist” would give me a call by close-of-business today. It’s now 8:30 pm and no call. Since Lex from Ram Care offered, in response to one of my posts, to follow up, I just sent him a message with all details. I’m more than happy to report on good customer service should that come to pass.

We could All Use A Little Good News!

 

[brv10]

Tru Dat! They pop up out of no where and ask for information on only one person who is in the same boat as anyone else here, and then nothing but crickets…chirp, chirp!

They should just look at the spreadsheet and go through it with the users here.

 

[Husker1972]

They should just look at the spreadsheet and go through it with the users here.

I totally agree. The spreadsheet clearly shows that there is a systemic problem with delivery. When I was a program manager I knew (backed up by lots of research) that a disgruntled customer that you know about is representative of quite a few that you don’t know about. I suspect that there will be long term fallout to future Ram sales from those that are unhappy with their buying experience. In the overall scheme of things it costs a business so little to provide good customer service. This experience, particularly as I see so many on this forum having similar issues, has been a real eye opener to me.

 

[Top Jimi]

Congrats on your new truck! Sorry it was such a PITA to get but I have a question for you about the estimated delivery date, when you got notification it had shipped, did you get a new ETA and was that even close to when you got it? I got a revised ETA when I was told mine shipped and it was about 2 weeks earlier than it had been all along yet my dealer is sticking to the original ETA.

My eta of delivery once built was 6/21 (built 5/27, shipped 5/28) . Once my truck arrived at a train yard near Chicago my eta changed to 7/4. Couple days later, eta changed to 6/26. 2 days later (6/13) Dealer called said it here. Now tracker says delivery tbd. My original order, I had factory running boards. I deleted that on #2 to hopefully speed up the shipping. I guess that's installed at a different location?

 

[brv10]

Just speculation, but with Tim Kuniskis newly in charge of RAM - along with Dodge - I suspect he's making some changes. He's quite engaged, and a real car guy, We can hope for improvement, as it certainly would be hard to do worse!

He is a good guy, treats people good and likes Ram as much as SRT.

 

[SalMeatballs]

Finally have it in my possession!

 

[Scherm]

Finally have it in my possession!

That looks great!

 

[SalMeatballs]

That looks great!

thanks. Now to start making some changes.
the wife already yelled at me for saying that & told me to not do anything before she returns from her trip.

 

[Scherm]

thanks. Now to start making some changes.
the wife already yelled at me for saying that & told me to not do anything before she returns from her trip.

The saying goes "it's easier to ask for forgiveness than permission". However, only you know the outcome of that course of action.

 

[OldGuy87]

Hi there,

If you have a case number available, please send us a private message and we would be happy to look into it for you. Please keep in mind, there are many factors that come into play when building and shipping a vehicle. Our team can look into and provide updates on vehicle orders, but timelines and ETA's are always subject to change.

Lex
Ram Cares

Sent a message

 

[popeye2002]

thanks. Now to start making some changes.
the wife already yelled at me for saying that & told me to not do anything before she returns from her trip.

But Honey, those are the upgrades we ordered it with ?????? no?

 

[square_wombat_poop]

Picked up today at Granger . Was at dealer approximately 15 minutes then on the road. Easy Peasy.

@dmhines - How long did you have to wait for their financing department to get their stuff together after your truck arrived?

I've been waiting for a week to hear from someone to move this along after I saw the tracker's estimated delivery date change to TBD. Sales team confirmed it did arrive at that point...after I reached out to ask about it. Crazy to think I can walk into a dealership and go through the whole process in less than a day for a car on the lot, but no one can contact me for over a week after my truck is on the lot to take my money for it. Maybe their pre-delivery inspection is much more thorough than I thought it was...

Maybe I'm just too impatient. I know a lot of you are still waiting on truck's that've been built months ago to even get on a train.