I received 2 key fobs and 2 physical keys. Both the fob emergency key and the physical key work on the glove box, ram box and the cargo divider. What is the point of the emergency key? I read the owner's manual and didn't see anything. The only thing that I can figure is that in a valet situation, you can lock the glove box, remove the emergency key from the fob and give the fob to the valet. They would be unable to open the glove box and cargo divider. Unfortunately, a valet would still have access to the RamBox. I played around with Valet mode as well and the Ramboxes do unlock. Seems like Ram could change the programming to allow the RamBoxes to stay locked when in Valet mode. I did to a search for valet mode and emergency key on the forum and didn't come up with anything useful.
I called another Firestone Dealer and they gave me the answer I want, bring the truck in and they can add rotation/balance/road hazard. I think the first place just didn't know what they were talking about. The best insurance for not picking up a nail is to pay for the Road Hazard Insurance!
On my 2006 1500, I'm on my second set of Goodyear Wrangler All Terrain Adventure with Kevlar(with road hazard insurance) tires and I don't think I have ever had a flat. The first set was on sale and I am prone to getting flats, so i got a second set when the first gave out. The ride is a lot rougher though.