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I found the connection behind the bumper was not seated all the way. It’s easy to reach up and push while plugging in the trailer.
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I test drove Chevy, GMC, and the RAM. All are good vehicles and will do what is asked of them. For me it was the looks and the deals. I got more options for less money with the RAM. I also believe the Ram had tighter turn radius. Take them out for a test ride write notes about things you like...