Ohio Ram
New Member
- Joined
- Sep 12, 2019
- Messages
- 8
- Reaction score
- 13
I didn't call, I sent a web message. They emailed the next morning. And I was called today fro Chrysler to discuss what has been going on.
I have had the same issue. Both my Ramboxes are delaminating and I have taken it in 3 times now to get fixed. Every time it takes 2-4 weeks as they order a new panel, get it pained and then install. In all three cases, by the following day they are coming off again. The last time they "fixed" them it lasted about 3 days before coming off. I have decided to try a different dealer when I take it in again.Two and a half days at the dealer to fix per RAM warranty methods and when I walked out to drive home it was already off again. Now they are supposedly waiting for RAM's next fix. Playing the game a little longer before getting the local News investigators involved. Chrysler/Fiat says they have no complaints but call any service department and they will tell you otherwise. Box lids appear to be molded with a curvature that does not allow the painted cover to stay attached unless they come up with a clip to hold it on. Keep rattling the chain if you have the same problem and a recall should be initiated to fix all of ours.
My '19 Power Wagon (3000 miles) is at the dealer right now, for the 3rd time, with this issue. They apply new tape, I drive off, and about 3 days later the "appliques" are de-laminating again. So frustrated!
Hey Chrysler...The tape isn't working!
This is ridiculous. These are new trucks with a major defect...this needs to be a priority
My '19 Power Wagon (3000 miles) is at the dealer right now, for the 3rd time, with this issue. They apply new tape, I drive off, and about 3 days later the "appliques" are de-laminating again. So frustrated!
Hey Chrysler...The tape isn't working!
This is ridiculous. These are new trucks with a major defect...this needs to be a priority
Thanks Mark...PM sentI am very sorry to hear this update, @bax229. If you wouldn't mind following up with us via private message, I would be happy to escalate a case on your behalf so that both you and your dealer have an additional layer of support in addressing your situation.
Mark
RamCares
Thanks Mark...PM sent
Just picked up my '19 Power Wagon yesterday, for the 3rd time replacing the applique tape...everything seemed great until closer inspection. The installer stress cracked the drivers side applique when trying to remove the panel and bubbled the paint with a heat gun on the passengers side.New Rambox applique installed on Thursday. On Sunday, warping on new applique is worse than the original one. Waiting the customer care agent assigned to my case to respond to my email.