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I’m not familiar with the RRT numbers. I’m assuming the one released 3/8/23 is the update to TSB 21-002-23 for the K1 failure. Also known as RSU 23-065. Can you clarify?
And that right there is the billion dollar question.
From my understanding, once the TSB went out; anyone can have the fix done. They just need to claim the trans is not shifting correctly. they will check for trouble codes, if none are found they order parts and proceed with scheduling the replacement
Anyone who experienced a K1 failure can have the fix done, but there is no way for owners or dealers to identify trucks prior to the truck actually failing.
DIAGNOSIS:
I think you’re missing the point. Or maybe I’m not explaining clearly.
So, how the heck can a dealer check the VIN of an unsold truck but not one that's been sold, that's BS... if they know the VINs of trucks that may be affected it doesn't matter it it's on the lot or if it was sold a month ago.
That’s what I’d like to know also. But the TSB / RSU document Ram released to its dealers was very specific. It states very plainly that unsold VIN’s were uploaded to DealerCONNECT for dealers to use for checking their inventory. It doesn’t say anything about trucks that were already sold. I’ve had several people run their 2022 Aisin vins through to see if they would come back as flagged and it doesn’t. These are a mix of trucks that were confirmed failed, and trucks that had not failed.
I get what you are saying, I've just been told otherwise. IF you complain about it not going into gear, reguardless of if it does or not, they will schedule the replacement. Its not tied to finding the DTC's, its tied to the owner complaint. You complain, they don't find the codes, and schedule the replacement.
Not sure on that. I guess it’s possible but I think you would have a hard time getting any traction with this. If they can take the truck for a successful test drive and it functions and passes all diagnostics, it’s clearly not failed. There is no “sometimes” with this failure and Ram and the dealers (or at least most of them) would know that. They’re pretty stingy when it comes to warranty work when it isn’t necessary
The TSB clearly states that just the complaint is enough. last sentence in bold. No DTC is required, just a complaint.
Thanks for posting the same language again. I’ve read the document no less than 100 times over the past six months that I’ve been documenting and tracking this failure. Probably don’t need to read it 101 times.
Agreed!
Likely because they have information we don’t. I’m fairly certain they can tell, based on production sequence numbers, which trucks likely got bad transmission snap rings. They know this issue is gaining ground in the user circles and they want to continue to be able to sell them. So they’re trying restore buyer confidence and eliminate the chance for having to deal with the truck at a later date. They’re already inundated with these failures as it is so they don’t want more coming their way. The public who already purchased the trucks are basically the gamble they’re willing to take. Or at least that’s how it seems. I think they would rather the trucks trickle into dealers a few a day rather than issue a full recall and have to deal with them en masse. Remember, their bottom line and their shareholders are the driving factor behind the vast majority of their decisions. Very rarely do these corporations make decisions based upon what’s in the best interest of their customers / consumers.
I appreciate the sarcasm. One the one hand you are saying the dealership follows the TSB but on the other, you dont care what it says. A TSB is just that. Its a notice for allowed repair. Just like the TSB that came out for the 2018 HD front track bar. If the nut was found secure, they wielded it. if it was loose they replaced the track bar. They wielded mine, i had no choice in the matter they just did it. Week later they replaced it because I could not get an alignment with a wielded nut. If your dealer will not order parts then they are not following the TSB, as it clearly state to replace it on customer complaint.
I imagine RAM has no clue what range of production the Snap Ring issue fell into. It would be Way cheaper to fix a specific number of vehicles under a recall. They know how many parts they need, they can control the flow, they dont have to pay rental fees from warranty. The cost of warranty diagnostics alone is enough to issue the recall. I guearentee you, they dont know, because AISIN does not know where or when in the manufacturing process the deviation happened. I sure they know a range, but have been more concerned with correcting the deviation than tracking the time frame. Now that they seem to have the production fixed, I would expect to see a tighter time frame of effected trucks. I have worked in automotive production and can tell you all it takes is for one die to be used 100 times too many, or 500lbs of weight extra to stamping machine and you have a problem. Keep in mind dies are pulled and some idiot, trying to reach production numbers puts in an old one. Now you have two time frames you are trying to pin point. Im all for bashing RAM or any other manufacture, but there may be more too this than RAM trying to save a buck.