Hey ,
long time Ram owner, first time HD owner (trying to be at least) , and have never ordered from factory. So far it isn't much fun. I'll try to keep it short.
Im currently trying to order the 75th Anniversary power wagon, in Anvil. Dealer says its not available as a color choice, its a mistake on the Ram website. I called FCA and said whats the deal...they say yes it's available ...dealer has to do a system override. I tell the dealer this.
Dealer says ok we can do it, but, the order sheet has to have another color listed just to start the build and then we'll call the "rep" to have it changed to Anvil. I choose black. Everything sounds great, i place a deposit. then it starts...
Next day dealer says he spoke to his "rep", we can place the order but its not gonna get built. Ram is pulling all 2500's and holding them back for 2022. Anything that's in the process of being built will not make it, from this moment on. i just had 35 trucks pulled that i had ordered in feb.
I questioned the trucks with a VIN #, they are currently identified as 2021 correct? "yeah, he says they will be 2022 truck now... i can get you into a black Rebel right now!"
Not satisfied I contact FCA to verify the info...they dont know anything about it. I search the web, and nothing, this sounds like it would be big news.
I called the dealer on his crap... "Oh you spoke to FCA... uh yeah so we placed the order, now you need to call FCA for the color change."
I called.... FCA: "we dont get involved in orders"
Call Dealer back and explain it to him. Dealer: "the order is placed, color is black. we called the rep to change the color to anvil. we'll confirm with the rep on Tuesday that it got changed." ( today)
Has anyone ever experienced this? or did i get a bad sales manager?
Are the trucks getting pulled? anyone else hear about this?
Are there any Anvil 75th anniversary PW in Canada? is it even possible to get one?
Is it to late to order a 2021 ?
Order placed May 19th im told.
Thanks everyone!