I was told that build priority 99 means customer sold order. That is what mine is and Ram Customer Service has it that way, under my name.
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2021 Ram HD Builds and orders - Post and discuss your order here!
- Thread starter Brewbud
- Start date
Thank you for your service and good luck with your new truck and your new opportunity.
My wife is at the Air Station.
Truck is getting ceramic coated with painted front bumper and head light covers wrapped and coated.. pic once I get it back on Thursday
doberman66
Member
Got an update from RAMCares, and it is week 14.5 for me. with no new estimate on delivery. So, I need to rant a little, and if you don't want to partake then just skip the next paragraph.
The past 4 weeks have been having no idea where the truck is. Ever since it left the add-on facilities I have no clue where it is. The part that is irritating is that I'm getting the same cut and paste message from RAMCares that my case has been elevated and I have priority, etc... but why can't they tell me what the holdup is? I get it that parts are short, or the pandemic is screwing everything up, weather slows things, and everything else. I deal with that all the time and in most instances I can find out and suck it up. So why can't they share those details? Knowing would make it better; at least for me. Stellantis sure knows where the vehicle is, how couldn't they? Why is the customer not entitled to know? I too remember VOTS. It may not have made orders quicker; but, the transparency made everything so much better because in this case, you know that RAM knows what's going on and are actually sharing what they are doing to expedite a late delivery. The email I get now that matches word for word a couple I have read on this thread from RAMCares is not the same thing because I can't see that they are doing anything and/or whether they are actually having an effect with someone who can do something about it. I am part of this transaction and I should have the right to be in the know when it comes to this truck, especially when deadlines are missed.
So now, The next scheduled update is Mar 8. For an 11/14 order, a 1/15 build, and an s/l date of 1/22. I'm not blaming the folks @RamCares because I know they have rules to follow and this aspect must be frustrating to them too. But I hope they send these types of complaints up the chain....
Rant over. and Thank You.
The past 4 weeks have been having no idea where the truck is. Ever since it left the add-on facilities I have no clue where it is. The part that is irritating is that I'm getting the same cut and paste message from RAMCares that my case has been elevated and I have priority, etc... but why can't they tell me what the holdup is? I get it that parts are short, or the pandemic is screwing everything up, weather slows things, and everything else. I deal with that all the time and in most instances I can find out and suck it up. So why can't they share those details? Knowing would make it better; at least for me. Stellantis sure knows where the vehicle is, how couldn't they? Why is the customer not entitled to know? I too remember VOTS. It may not have made orders quicker; but, the transparency made everything so much better because in this case, you know that RAM knows what's going on and are actually sharing what they are doing to expedite a late delivery. The email I get now that matches word for word a couple I have read on this thread from RAMCares is not the same thing because I can't see that they are doing anything and/or whether they are actually having an effect with someone who can do something about it. I am part of this transaction and I should have the right to be in the know when it comes to this truck, especially when deadlines are missed.
So now, The next scheduled update is Mar 8. For an 11/14 order, a 1/15 build, and an s/l date of 1/22. I'm not blaming the folks @RamCares because I know they have rules to follow and this aspect must be frustrating to them too. But I hope they send these types of complaints up the chain....
Rant over. and Thank You.
sdu
Member
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My truck was built by 1/9. It got to the rail yard on 1/20. Soon after that, according to the dealer, Ram pulled the truck away because of an issue they won't disclose. The general sales manager told me that it's being fixed in a plant in Detroit and could be returned to them by early March. The information in whatever system that Ram and the dealer use shows that the truck has been delivered to the dealer by 1/26 and that's either all Ram Customer Care can see or are allowed to tell me.
I'm not suggesting that this can be your case but in my instance Ram is deliberately holding back certain information.
I had the dealer placed another order because I'm not sure I want a truck with mystery issues that by the time it gets back to the dealer would have taken over a month to fix.
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Well my build sheet showed up this morning status D to D1 , talked to the dealer and he said it is expected to be at the Jefferson Ave plant around the 15 of March ,expected delivery at the end of March , I am 65 miles north of Detroit ordered January 25
carmike
Active Member
Mine has been in D1 for a bit now and I don't have a build sheet yet. Supposed to be shipped by 2/25.
What was your estimated ship date?
I don't know my estimated ship date but it sounds like I'm close to the same timeline as you. I ordered on 1/9 and have been in D1 status since about the same time. Ram sent an email saying estimated delivery to the dealer week of 3/17, but I don't see that happening and didn't expect that when I got the email. Just out of curiosity, what truck/trim did you order? I ordered a Tradesman 3500
They didn't give me a ship date but sent a email with 4/3/21 to my dealer
carmike
Active Member
Well I hope mine is right behind your's. I don't have a build sheet yet
NDanecker
Active Member
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That is great news. I also ordered on 1/8 with est ship date today, but no build sheet yet. Hope I'm not too far behind yours.
Keep refreshing! It wasn't there at 11 pm last night and it was this morning. Another note, my build sheet does show Blind Spot and Cross Path detection. I know that was pretty much put to bed, but good to see anyway. How long after the build sheet should I expect the Window Sticker?
carmike
Active Member
I here within a few days