I will add this. Right before my left steering buttons went out, I add switch pros eight button module. Hooking the positive cable for the switch module did throw a few sparks lol. Maybe that caused an issue. Didn't have an issue before that.
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Steering wheel controls stop working
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Dave01
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This is great info, thanks for sharing it. I've wondered about this, we all toss parts at it and sometimes it's fixed, sometimes not, sometimes comes back. In my case a new clock spring didn't fix it, then 2nd clock spring fixed it (for now). So maybe all that's happening is when they replace something the sketchy wiring is moved enough to work again, then over time it disconnects again. If mine recurs I'm definitely sharing this with the dealer.
SpeyRam
Well-Known Member
Definitely. Sometimes, the simplest answer is the right one. I'm a believer at this point because it happened almost every other time I drove the thing, and now it doesn't.
janneaux
New Member
So... Here is an update on my particular situation with the aforementioned steering wheel issue. I removed the fuse for 41a & b, it is a 15amp blue fuse pretty much in the middle of the fuse cluster. I simply removed it rubbed it off a bit, fuse still looked intact, and then put it back in its receptacle. VOILA, all functionality was restored. Heated Steering wheel, yep; left front of steering wheel button working, yep; rear buttons on both sides of steering wheel working, yep! Just in case I wanted to get some new fuses as well. Auto Zone did not have them but Advanced did. Replaced with a brand-new fuse and it still was working as it should. I will keep this updated if it changes. One odd thing did happen on my attempt to drive to the auto parts store... I had removed the fuse and gently replaced the cover to access the pedals to make the drive and when I started the truck the windshield wipers were on and would not turn off, no matter what I did. So, I put the old fuse back in and made the drive as normal and removed the fuse when I arrived at the auto parts store. 5 fuses were about $7/US. Fingers crossed.
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New member here. And yep, you guessed it… I ran across this thread on this forum looking for answers on why the buttons on my steering wheel quit working.
4 month old 2024 Ram 2500 Laramie with 6k miles and I’m here with the same issues. Left button on steering wheel that controls dash display and both buttons on the back (left and right) that control radio function will not work. Display is stuck on the exhaust filter gauge.
After reading this post I did disconnect both batteries for 5 minutes then hooked them back up. Switches on the steering wheel started working again. 4 days later while driving home from work they stopped again.
Heading to the dealer so they can diagnose tomorrow.
It’s a huge hassle for me to miss work to bring a brand new truck in for repair. After reading all the repair attempt shenanigans in this thread, I’m not optimistic that it will be resolved tomorrow.
With this many owners having the exact same issue, it seems as Ram should be getting a handle on this electrical problem and resolve it.
2/3 of the buttons on my steering wheel does not function. How do I know the airbag will work in the event it needs to?
4 month old 2024 Ram 2500 Laramie with 6k miles and I’m here with the same issues. Left button on steering wheel that controls dash display and both buttons on the back (left and right) that control radio function will not work. Display is stuck on the exhaust filter gauge.
After reading this post I did disconnect both batteries for 5 minutes then hooked them back up. Switches on the steering wheel started working again. 4 days later while driving home from work they stopped again.
Heading to the dealer so they can diagnose tomorrow.
It’s a huge hassle for me to miss work to bring a brand new truck in for repair. After reading all the repair attempt shenanigans in this thread, I’m not optimistic that it will be resolved tomorrow.
With this many owners having the exact same issue, it seems as Ram should be getting a handle on this electrical problem and resolve it.
2/3 of the buttons on my steering wheel does not function. How do I know the airbag will work in the event it needs to?
Lettuce know how the visit goes and if there's a resolution.
Dave01
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My take on air bag, from talking with a tech about it, is they haven't been affected. Could be wrong, but none of us are getting air bag warning lights. On mine they found the air bag powered and ok, I think they said power to it is separate, though it certainly has to go through the clock spring.
Seems like we are beginning to get some ideas on items to look for, I'd go to the dealer armed with the posts above about wire connectors and routing, plus checking the fuse block. They may not be very receptive to listening to stuff you read on a forum, but I think if you (we) don't push on this they will just start replacing parts. I give my dealer credit, the service manager was very receptive and patient to my explanation of things and I feel like they acted accordingly, didn't give me any "we know what we're doing, leave us to the repairs" kind of attitude, which I really appreciated.
Well, they said it’s the buttons on the steering wheel as the clock spring tested good. Parts on order and will arrive within a week to install.
Was interesting that the service guy said they had another one like mine with the same issues recently. They changed the clock spring first and same issues popped back up. 2nd visit they changed the buttons on the steering wheel and the problem did not show back up.
I do have to give props to Matt Bowers Dodge in Baton Rouge for the fantastic service department. Have not had fantastic service like that at a dealership in a very long time.
Let’s see if the button replacement cures it on the repair visit next week.
Was interesting that the service guy said they had another one like mine with the same issues recently. They changed the clock spring first and same issues popped back up. 2nd visit they changed the buttons on the steering wheel and the problem did not show back up.
I do have to give props to Matt Bowers Dodge in Baton Rouge for the fantastic service department. Have not had fantastic service like that at a dealership in a very long time.
Let’s see if the button replacement cures it on the repair visit next week.
Dave01
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Fingers crossed for you.
The pattern/theory I'm beginning to believe is that we have one thing replaced, doesn't work or works for a short while, then another thing replaced, same result. That the real problem is connectors or wire routing and the action of replacing a part corrects it temporarily or in some cases longer term, but that it isn't the actual parts that are fixing it.
It's obvious as every day someone new posts here that this problem is pretty common.
brv10
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I believe there is a bulletin for that.
usernamechecksout
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My left side started acting in the same fashion today. 2023 2500 with 30k miles. It was the first time Ive used the heated steering wheel pretty much since I got it. I wonder if the current running through the system is doing something that causes the issue.
Update
Truck went in 12/17/2024 for repair.
Switch on steering wheel and media hub. As of 12/17/2024 is still working
Repair took about 1.5hr while waiting
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janneaux
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At the risk of jinxing myself, the steering wheel still has all functionality after my trial-and-error move with just the fuse removal and replacement. Will keep this updated as time marches on...
Dave01
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I'm still good as well, 50 days from 2nd clock spring replacement. My gut tells me it will happen again, but ok to hope it doesn't!
The more people post here, the more I think it isn't a specific fix, but more that the action/manipulation of fixing something corrects a wiring issue. I realize the battery disconnect doesn't fall into that category though.
Something I noticed when my wheel was non functional, was how much I use all those buttons.
The more people post here, the more I think it isn't a specific fix, but more that the action/manipulation of fixing something corrects a wiring issue. I realize the battery disconnect doesn't fall into that category though.
Something I noticed when my wheel was non functional, was how much I use all those buttons.