Dinky503
Well-Known Member
I would either be there in person to inspect everything or have it shipped to another dealership for inspection.
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Dealership oil change
- Thread starter Benson
- Start date
I would either be there in person to inspect everything or have it shipped to another dealership for inspection.
Ramasaurus
New Member
Who’s the person who Timed that “one minute” and how accurate is that clock?
And, since when is it that only main bearings are the only things that need oil when engines are being run?
Complete new long block would be the only thing I’d accept. (and they can tear the lower end apart when it is THEIRS…. which is AFTER they install my replacement engine.)
And, since when is it that only main bearings are the only things that need oil when engines are being run?
Complete new long block would be the only thing I’d accept. (and they can tear the lower end apart when it is THEIRS…. which is AFTER they install my replacement engine.)
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H3LZSN1P3R
You're doing it wrong
To be fair the mains would be the first to be starved and have damage before the rest of the system.
Ramasaurus
New Member
I don’t disagree that they would be among the first to be damaged…. but in this particular engine, I would not accept undamaged mains to prove that the cam and hydraulic lifters and turbo are uninjured. Many items are so sensitive to being run “dry” that most take the extra precaution of filling oil filters after oil changes to guarantee early oil pressure. If THAT is deemed important…for me any suggestion the mains alone are proof-enough would be moot.
I’d want an entirely new installation.
This reminds me of an event early in my adulthood. I had taken a job at a Toyota dealership as a “technician”. My previous experience was as an aircraft engine assemblyman at a certified repair station.
As I had only worked at the Toyota Dealer less than 6 months, the service manager decided to send me to rear-axle school. In my absence he had hired a So. Korean man who had immigrated. That man had been instructed to only disassemble a truck engine which was to have it’s pistons replaced. When I returned from differential-overhaul school…I was given the task of re-assembling the engine. I did so..but only after confirming with the former ROC-scout that he’d kept the main-bearing caps properly set-aside in correct order and orientation.
You might imagine how disappointed I was when the engine refused to turn-over for the attempted start. (Yep…he had no previous experience and had carelessly not kept them oriented…Nor marked….as to their correct positions.)
I then discovered the truck actually belonged to the service manager’s niece….. Blamed for the problem. I was fired from the job.
I had a new job at a competing Toyota dealership that next day (and with a raise…. as I was to be their new rear-axle specialist…. (Toyota had rear axle gear noise issues in the early ‘70s….and I was fresh out of distributor Gulf States Toyota’s rear axle school in Houston.)
My new service manager explained to me that my old boss (whom he knew) was trying to get a new engine for his niece’s truck without her having to pay for it… and it was a “no-loss” for him as he would have turned in a “mechanic’s-error” to the Shop Insurance to cover …and He would escape scrutiny since he’d “fired” the man blamed for incorrectly re-assembling the engine.
In THIS thread…
….There’s no reason to feel any concern for the dealership having to make a complete replacement of our Forum-participants’ engine. They have insurance for this sort of thing…. and That is what I’d insist upon.
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And if the mains are scored/gouged there is a really good chance the cam bearings are as well. Then comes the question "what else did metal debris work it's way in to?"
Domino effect. One thing fails and compromises everything else.
H3LZSN1P3R
You're doing it wrong
Absolutely. If the mains have even a tiny scratch i would condemn the engine as it is likely damaged elsewhere too.
The mains wouldn't be the first to get damaged. The lifters running dry will stop spinning and get a divot. Of course 60 seconds exactly wouldn't have done much if anything. The questions is more whether it was minutes. I would think these truck had low oil pressure shut downs similar to heavy equipment but there might be some sort of DOT rule against that so it doesn't shutdown while driving.
56ram2500
Well-Known Member
Forget Blackstone use a Cummins/Fleetguard UOA kit as it hard for a dealer to argue with a Cummins lab report
ErikTheRed
Well-Known Member
I had the opposite problem. I bought my 2024 3500 with 2100 miles on it (dealer demo but I got a good deal) and insisted on a complete fluid and filter change before I took delivery, which they did. About 3 weeks and 1000 miles later I pulled the dipstick and noticed the crankcase is way overfilled, about 1/3" above the top of the dipstick "safe" hashmarks. So now I'm thinking-- if the pimply-faced snot-nosed goober kid doing oil changes at the dealership couldn't be bothered to get the oil level correct, how do I know he even used the correct oil? Yay me, now I get to do an oil change (at $100+) just for peace of mind that everything is correct. The dealership service dept, ANY of them, is about the last shop on earth I want to take a vehicle to for service or repair, but unfortunately we have no choice with warranty work.
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Agreed, but luckily the lube dept and warranty work mechanics are different. Not saying I trust any of them, but the lube monkeys are the worst.
chernefitter
New Member
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My comments suggest forget 1 minute tun time..they would of ignored letting you know. Probably took it out to get burgers for lunch and oil pressure was screaming. Opps..we gotta ssy something now...dammit!!!
Southernspeed
Member
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What was the outcome OP? I didn't think a turbo would run that long without oil, let alone the engine itself.
I always check oil level and torque my lugs after a dealer oil change and tire rotation. I do it right in the service lane when they bring my truck back up front. Service writer was like "what, you don't trust us?". It's not that I don't trust you, I don't trust anyone. I'm not driving 20-30 minutes home on low or over filled oil, or loose lug nuts, because the greenhorn tech messed up. Then I get to argue with them about it after the fact. Nope. Been there, done that. I also get to do a visual inspection of the engine bay because one time the jamokes dumped oil all over the place and half-assedly cleaned it up. Come on, man. Take that sheeeit back to detail, throw some degreaser on it and hose it off.
wrvond
Well-Known Member
15,000 mile service came due last week. I've got all the stuff on hand to perform four services but just not physically up to doing the work. I called the service department where I bought the truck to ask how much they'd charge me for the service. The guy put me on hold - 20 minutes later I hung up figuring these are not the guys I want working on my truck.
I contacted a tire and service shop ten miles from my house and made an appointment. The guy that did the work is a Ram nut and I spent the entire time at his elbow in the bay "supervising" (no extra charge for that!). We inspected the filters (fuel filters looked new, air filter was pretty dirty) and rotated the tires. The shop charged me $100.00 (I supplied oil and filters) and I tipped him $50.00.
A very pleasant experience and I know everything was done and done correctly.
I contacted a tire and service shop ten miles from my house and made an appointment. The guy that did the work is a Ram nut and I spent the entire time at his elbow in the bay "supervising" (no extra charge for that!). We inspected the filters (fuel filters looked new, air filter was pretty dirty) and rotated the tires. The shop charged me $100.00 (I supplied oil and filters) and I tipped him $50.00.
A very pleasant experience and I know everything was done and done correctly.
Benson
Active Member
Sorry I've left everyone hanging. Bearings were good, cam and rockers are scored, didn't mention anything about the piston skirts or cylinder walls. New long block is on its way, now I just have to wait for it.