I'm new to this thread, 2020 2500 SO. and wanted to share my experience. My dealer is a small town dealer who sells mostly to farmers, and the service department is focused on fixing diesel farm trucks. They got me in fast, did my recall in one day, and my truck has been flawless. Good or better fuel mileage, and only one regen the day after I brought it home in July. Since then I've towed 8K several thousand mile,s and run empty a few hundred miles. No more regens, and nothing showing on the gauge ever. I leave it on the DPF screen mostly, and flip back after checking, what ever. I logged my miles, and engine hours the one time it did the regen, and I'm way over 40 engine hours now.
My feeling is the techs handling the programmer, after the swap, are checking the wrong box somewhere and creating the problem. There seems to be an information vacuum on what's going on, and some dealers say it's normal to regen often. Believe me it's Not. Feel free to use this story while working with your dealer...............................