Yes I have you on there from over at Cummins Forum. It’s unbelievable how long your truck has been down now. You had commented on the sheet in slot G “738 / 1187”. I requested more info on this but you might not have seen my response comment. Did your truck fail twice? Also, I do not have your trucks build date or Aisin serial number. If you can get those at some point it would be most appreciated. Regardless of what route you end up going with the truck, please let me know where you ultimately end with it as I’d like to keep my information as accurate as possible for everyone else involved. It’s important to note how others are handling this. If you do the buyback make sure you are fully compensated and whole at the conclusion. It’s really a shame it’s taking so long to get the truck repaired. Im not sure which part they’re waiting for, but it’s likely either the snap ring or the clutch kit.too the op im already on the tracking sheet i think i got u to add me in a different forum but i found myself on there- thank you!-
just a quick update its been 5 months my truck has been sitting at the dealer. i have gotten a rental half ton through the dealership but it took 3 months of fighting to get that
spoke with my case manager yesterday (4/4/2023) some of the parts for the tsb kit have arrived however the last of the tsb parts wont arrive until august is what the case manager told me….i purchased the damn thing nov 5 2022.
so at this point im taking legal action. i do not even want the truck at this point after 5 months of sitting the brakes, batteries are going to be shot and tires will likely have nice flat spots none of which will be covered by warranty of course. and speaking of warranty thatll be close to a year gone right off the top where it sat at the dealer collecting dust.
now in the interest of speeding the process up of having them buy this back -i was hoping fca customer care would be able to assist but all ive been able to get out of the case managers is a parroting of whatever the dealer tells them. i ask to escalate the situation and the answers i get imply the case manager is the highest level of customer assistance offered by fca. and all they are REALLY able to do is expedite parts that arent on backorder…
if anyone has any contacts above case manager that i could call id really appreciate the help i do have a lawyer on it but these things move about as fast as chrysler is and id like to stop the haemorrhaging before this gets out of hand. i just wanted a damn truck i thought buying new id save some headache ..LOL
