2019 cummins awful noise on cold start (video attached)

[Great White North Eh]

Or just do what my wife does.... remote start it and if it’s still running when she goes out side,it’s good to go I tell her that there are others like me on this forum that listen to their trucks and she laughs.

 

[RamCares]

I have a similar noise occasionally during cold starts on my 2019 ram 3500. I was assuming it was belt related due to the fact it only happens when it’s 30 or below. I was thinking of buying a Gates HD serpentine belt but I can’t find the length of the 5th gens 6.7. I took it to a dealer but that was just a waste of time.


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I noticed on mine that when its plugged in on cold nights it doesn't make the noise but when I don't the noise starts....

Hi @J Buck & @Dino Diesel,

If you decide to address this with your dealers any further, please be sure to let us know via private message. We would like to escalate your situation to a Case Manager which will provide the dealership and yourself with an individual who will review your concerns, then assist you and the dealership in exhausting all available resources to have the concern addressed and resolved.

Mark
RamCares

 

[Kaukerjoe]

Mine hasnt made the noise again but its getting warmer here. definitely has something to do with it being cold. I havnt plugged my truck in yet but if that changes things its concerning! Block heater probably wont affect anything serpentine wise, would lead me to believe the noise is internal.

glad its not just me? I guess haha

 

[CurtJ]

Mine was only chirping and the tech noticed it when I had it in for my heated seat issues and a radio reflash and he scheduled for me to get a new belt and tensioner. The tech told me that the belts from Cummins from the factory are junk and said the MOPAR belts are heavy duty and thought they were Gates made? Anyway it fixed my chirp and he also said he had heard from other techs at other dealerships that there were belts shredding on these Cummins trucks with 3-5k miles on them....:-0 Come on FCA.....:-/

 

[J Buck]

CurtJ, I think you have one of the only good FCA dealerships left. I just picked my truck up from the dealer and they say they can't duplicate the noise. I walk outside and start my truck and although not as load due to the warmer weather, the noise is still there. I go back inside to get the tech/mechanic and he refuses to go outside and listen to it. He states "that model is supposed to be noisy like that". I tell him he is full of crap and to go start up another one on their lot and see if they make the same noise. He says "well your truck is broken in and the others are not". I guess Ram is teaching their mechanics that a Cummins is broken in at 4,030 miles. After that, I just left because I am about to explode.

 

[J Buck]

Hi @J Buck & @Dino Diesel,

If you decide to address this with your dealers any further, please be sure to let us know via private message. We would like to escalate your situation to a Case Manager which will provide the dealership and yourself with an individual who will review your concerns, then assist you and the dealership in exhausting all available resources to have the concern addressed and resolved.

Mark
RamCares

Thanks Mark, but this is now the second Ram Care case I have opened up.

 

[CurtJ]

CurtJ, I think you have one of the only good FCA dealerships left. I just picked my truck up from the dealer and they say they can't duplicate the noise. I walk outside and start my truck and although not as load due to the warmer weather, the noise is still there. I go back inside to get the tech/mechanic and he refuses to go outside and listen to it. He states "that model is supposed to be noisy like that". I tell him he is full of crap and to go start up another one on their lot and see if they make the same noise. He says "well your truck is broken in and the others are not". I guess Ram is teaching their mechanics that a Cummins is broken in at 4,030 miles. After that, I just left because I am about to explode.

J Buck, wow!!!! Hate to hear they treated you like that! Unacceptable for sure!!! Not sure if there is a TSB for this or not but I did a search on Google after what the tech told me and sure enough, several have complained and had their belt/tensioners replaced. Yes, the new 6.7’s are a bit noisier than the the old 12 and 24 valves due to the def pump and such but they shouldn’t tick and or squeal like is being complained about! They should replace it under warranty just because!!! I have had good luck with Mark from RamCares on here, he’s making things happen getting my issues addressed!!! Keep the Faith and stay on them!

 

[J Buck]

I like the optimism, CurtJ! I guess I will see what happens. I figure worst case, I will continue on making videos of the sound when it happens and start posting them on social media telling everyone that mechanics at my local ram dealer say a $70,000 truck is supposed to make this noise. Then at some point go to my local performance diesel shop and have them fix it. However, I hope it doesn’t come to that.


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[CurtJ]

I like the optimism, CurtJ! I guess I will see what happens. I figure worst case, I will continue on making videos of the sound when it happens and start posting them on social media telling everyone that mechanics at my local ram dealer say a $70,000 truck is supposed to make this noise. Then at some point go to my local performance diesel shop and have them fix it. However, I hope it doesn’t come to that.


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I hear ya brother!!!!! 70k is a lot of money to us and that’s what mine listed at too!!!!! I feel the exact same way and I’m trying to be very optimistic that my issues will be resolved as well!!!!! At least I have FCA now putting pressure on my dealer so maybe now I won’t keep getting the “it’s normal” answer....:-/ Remember it’s under warranty for 3-36k on everything, and 5-100k on powertrain! Stand your ground and make them work with you and RamCares to get it right!!!!!

 

[RamCares]

Thanks Mark, but this is now the second Ram Care case I have opened up.

Hi J Buck,

Would you mind following up with me via private message on this to provide your VIN? I would like to look into this further on my end to determine how to best assist you at this point. Thank you in advance!

Mark
RamCares

 

[J Buck]

How do I send you a private message?


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[CurtJ]

How do I send you a private message?


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Click on the RamCares icon on his post where it says RAM and has the emblem and then click on start conversation. Type away I the box and hit send.... Mark is a great guy and a great asset as our advocator!!!! He sure is helping me.

 

[J Buck]

Click on the RamCares icon on his post where it says RAM and has the emblem and then click on start conversation. Type away I the box and hit send.... Mark is a great guy and a great asset as our advocator!!!! He sure is helping me.

Thank you, CurtJ! I sent Mark the info he requested.

 

[J Buck]

On another note, I did get word back from Gates. They did verify by ordering the Mopar belt there was indeed a sizing change in serpentine belts for 2019+. The rep said it would be at least 6 months before they are available in stores.

 

[RamCares]

Click on the RamCares icon on his post where it says RAM and has the emblem and then click on start conversation. Type away I the box and hit send.... Mark is a great guy and a great asset as our advocator!!!! He sure is helping me.

Thank you so much for your kind words, CurtJ! They are truly appreciated on this end!

Thank you, CurtJ! I sent Mark the info he requested.

Thank you, J Buck! Just had a chance to respond to you there!

Mark
RamCares

 

[regal2800]

Mine just started doing the same thing. it's in the shop now but they can't figure it out either. very frustrating.

 

[RamCares]

Mine just started doing the same thing. it's in the shop now but they can't figure it out either. very frustrating.

I regret to hear this, @regal2800. Please know that I would be more than happy to escalate a case on your behalf so that I can get you and your dealer connected with a case specialist who who will review your concern, then assist you and the dealership in exhausting all available resources to have the concern addressed and resolved. Our team is just a private message away to get the process started.

Mark
RamCares

 

[Cummins3]

Mine will be going in Soon for same noise will update after I get it done

 

[regal2800]

See thread below. I took mine in and they couldnt figure it out. they opened a star case, but i showed them the other thread. They repalced the belt and belt tensioner. so far the noise is gone. very simple fix, hopefully it works.

Cummins HO Squeaky Belt or Pulley

Two tensioner pulleys and a serpentine belt later mine is a lot quieter. I think I still hear a weird little noise but I may be paranoid now. It only happened when the temps were colder. 7800 miles on it now.

hdrams.com

 

[RamCares]

Mine will be going in Soon for same noise will update after I get it done

Hey @Azervos3 - If you would be interested in the additional support of a specialist for your service visit, please do not hesitate to follow up with me via PM.

See thread below. I took mine in and they couldnt figure it out. they opened a star case, but i showed them the other thread. They repalced the belt and belt tensioner. so far the noise is gone. very simple fix, hopefully it works.

Cummins HO Squeaky Belt or Pulley

Two tensioner pulleys and a serpentine belt later mine is a lot quieter. I think I still hear a weird little noise but I may be paranoid now. It only happened when the temps were colder. 7800 miles on it now.

hdrams.com

So glad to hear this update, @regal2800! Please do not hesitate to reach back out if you are in need of any additional support.

Mark
RamCares