werard
Active Member
The thing is warranty rate and "book" rate are not the same. Dealers usually "lose" money on warranty work.
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Won't Get To Temperature - Seriously - $1k
- Thread starter oilnewby
- Start date
Sam 15
Active Member
I don't think it's the fact that they "lose " money....more so that they don't "make" as much money.
H3LZSN1P3R
You're doing it wrong
No its the same time given the only difference is they are not charging a customer 150$+ hourly shop rate so the dealer is not profiting as warranty work and recalls basically covers the cost of doing the job only there is no loss to the dealership as they get paid a set amount and the “tech” gets paid book rate only in all situations due to flat rate pay so any extra time is done for free by the “tech”
Quick update…the fix did not work, imagine that! To make it worse I picked the truck up to find out on my way home it still wouldn’t get to temperature. The tech addressed a low coolant code which turned out to be a bad float but never addressed the reason the truck was there.
I took the truck back the next day for a thermostat replacement and of course they needed to order it.
At the end of the day it was a stuck thermostat, it has been replaced and all is back to normal.
I took the truck back the next day for a thermostat replacement and of course they needed to order it.
At the end of the day it was a stuck thermostat, it has been replaced and all is back to normal.
werard
Active Member
The reason I say "lose" money is the techs time is not being charged at "shop" rate.
H3LZSN1P3R
You're doing it wrong
Well no because even FCA knows shop rate is way over charged
werard
Active Member
Yup you are right. FCA knows that the rate to cover overhead et al in Fargo ND is the same as Los Angeles CA.
Riddick
Well-Known Member
Glad the dealer ended up fixing your truck and you are back on the road.