Towing with 2025 6.7 Cummins

[Gunnysarg7156]

Step ahead. Got a case #, called last night and called again this morning and they closed the case based upon me leaving the dealer yesterday. I told them "WTF?". You don't believe me it's not fixed and you close a case based upon me leaving the dealer even though I immediately walked back in after the "completed" work did not fix my issues? I don't speak Habib and demanded to speak to someone at the next level that this process is BS. Called dealer this morning for another appointment and will be demanding a replacement of TBC. Ran into this issue before that if you didn't purchase the vehicle from servicing dealer, they are reluctant to listen or hear to demands. Purchasing dealer was 2.5 hours out of state vs servicing dealer 35 minutes from my house. If I take that in perspective, 10 hour day at purchasing dealer vs 5 hours yesterday. Then who knows if purchasing dealer would have got it done right the first time.

 

[Rowdy Dalton]

Try getting things done on a Jeep. Since Stellantis took over, customer service repairs have been horrible. The Jeep website have this Public Relations crew on the websites called JeepCares. They are supposed to help with issues, with repairs and dealerships, but in reality they are just there to quiet the masses and give disgruntled owners a big hug.
I'm glad my 2006 2500 is simple and has had relatively few issues.

 

[Mopar73340]

The IT department at the company I used to work for only got paid when they closed the tickets. They were always trying to close tickets even when the issues on the ticket were not resolved so they could get paid. Stella-antics system probably operates in a similar manor if not the same way.

 

[Orange Nemo]

Ram Care is useless. After speaking with them and explaining this known issue with members on here, I was the first to complain about trailer connect and my absurd process to finally get the trailer recognized. According them, no software updates at all avail for 2025 6.7.

110% agree Ram care don't care. Ive have talked to Lulu at least 6 times. She has not been able to help ounce. I really don't thinks she even understands English very well. Escalated on of my questions to supervisor status. It said they have 24 Hrs to respond. That was over a month ago and never a call back. My Ram Dealership Jim Butler in Linn, MO is as bad as Ram Care. Service manager sets us up for an oil change on our 2025 Ram Limited 4x4 Cummins Mega Cab. We live 1.5 hours away. Get there and don't have an oil filter to perform the oil service. They set it up again weeks later. Drove back again and they did have the oil and filter to complete the change. But the parts they ordered for driver kick plate were WRONG. Worst new car experience of our life. Have been in the car business my
whole life. worked at a GM dealership for 20 years and a manufacture Rep for 26 years yes Im old Lol

 

[Brutal_HO]

While there's lots of tricks one can use to manipulate CSR's, one word of advice to anyone trying to escalate a call with ANY CSR with any organization; If you get pushback when asking for a supervisor or manager, try instead asking them to escalate your issue to the Resolution team. The CSR's are trained to deflect any escalation to THEIR manager or supervisor as it reflects on their performance. Escalating to a resolution team is often a way out for them and a viable path for you to receive actual escalation. Can't say if this works for RamCares, but it has worked for me with many others.