HighlandRidge
Member
- Messages
- 48
- Reaction score
- 66
- Points
- 18
"The RAM dealer lied directly to my face- tried to sell me $400 worth of air + fuel filters I do NOT need. "
I get you are angry about your truck not working correctly. I would be also. As mbarber84 stated, the dealer was just going through a process of elimination which includes the air filter. I agree the fuel filters are irrelevant as far as your DPF code. Just saying if the dealer did not know you changed the fuel filters, then they would have thought they were due and may not have been trying to sell you stuff you did not need.
The RAM service tech had my truck in the shop for THREE hours - with an appointment - They acknowledged seeing the fuel filter life gauge but insisted on me paying them $400 to change the fuel filters anyway.
The local auto parts store plugged in the device, hooked it up to a computer and showed me the code in less than 10 minutes, while smiling and did NOT charge me a single penny. They informed me the part was a "dealer ONLY" item.RAM Service flat out refused to tell me what the error code was that triggered the check engine light unless I paid them $400.


PS ~ Changing fuel filters is NOT rocket science - I'm NOT a mechanic by trade & I completed the task in about 90 minutes after watching a single youtube video.
Full disclosure; I did take auto shop class in High school back in the '80s though!
PSS ~ I only learned about auto parts stores providing this check engine light service through this forum after ranting about the poor treatment from RAM - For that I am grateful - I am here to learn.


