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RAMCARE computer system for tracking orders is down

chrisccraig

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Ramcare computer system has been down for for over a week... my truck was in 2nd rail departure almost 2 weeks ago. curious if anyone has knowledge on timing after 2nd rail departure... BH Gas 6 1/2 bed crew night edition 4x4, no add ons like spray in or running boards..
 
if was 2nd rail then it shipped. all up to the transport gods now.

Mine sat for quite some time then snuck in when the tracking system went down
 
if was 2nd rail then it shipped. all up to the transport gods now.

Mine sat for quite some time then snuck in when the tracking system went down
so does it go from rail to transport truck? ram care did give me dealer arrival date of 4/26-5-2 think thats reliable ?
 
yes rail to truck.

reliable... maybe ... or not really. trucker shortage is hitting some places pretty bad. Some have sat weeks in the rail yard.

Found out today that the system the dealer uses can lag a bit behind reality too. They were saying second rail when in actuality it had been sitting on their lot since 530am
 
I've been waiting for the transport truck for 2 weeks. The transport company will not give any info because they have contracts with the manufacturer and cannot give info to consumers. Which is BS, but whatever. I should have had my truck 2 weeks ago, but it's still sitting in the rail yard after being offloaded from the train. I still show KZT, they've had some show up that were showing KZT or were still on first rail car... so I know it does lag behind.
 
I've been waiting for the transport truck for 2 weeks. The transport company will not give any info because they have contracts with the manufacturer and cannot give info to consumers. Which is BS, but whatever. I should have had my truck 2 weeks ago, but it's still sitting in the rail yard after being offloaded from the train. I still show KZT, they've had some show up that were showing KZT or were still on first rail car... so I know it does lag behind.
Which transport company?
 
Mine got off the train in centreville illinoise a few days ago..figured that out calling union pacific... ram cares said yesterday it was on its way to the dealer..dealer has no idea..I'm hoping it's on a truck heading this way..
 
Which transport company?
Jack Cooper, the truck is sitting in CentreVille IL
Mine got off the train in centreville illinoise a few days ago..figured that out calling union pacific... ram cares said yesterday it was on its way to the dealer..dealer has no idea..I'm hoping it's on a truck heading this way..
Mine has been sitting in CenterVIlle, IL since the 14th along with another 2500 that's supposed to be going to Jefferson city, MO with my truck. RamCare said they couldn't tell where it was, and the dealer can't tell me anything either. I'm right there with you!
 
Dealer and it's headed to indiana..
Hm... my dealer doesn't seem to have any info now that it's in the yard at Centreville. I'm glad yours got picked up so soon. Mine is apparently still sitting out there.

Edited to add: Looks like Jack Cooper shows your status the same as mine. "Pending" and no Destination name. Let me know if yours shows up!
 
I emailed them .they said they couldn't provide me with any info...
 
Hm... my dealer doesn't seem to have any info now that it's in the yard at Centreville. I'm glad yours got picked up so soon. Mine is apparently still sitting out there.

Edited to add: Looks like Jack Cooper shows your status the same as mine. "Pending" and no Destination name. Let me know if yours shows up!
Where did you see pending?
 
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