I had RAM Care for my 2019 2500 Cummins Limited and had the first 4 oil and fuel filter changes free. I traded that truck in on a 2024 RAM 2500 Laramie in December with RAM Care, I just got back from the dealership and RAM Care told me when I bought the truck the same thing about 4 oil and fuel filter changes within 2 years. Just left my first change and paid $408 RAM Care only covered oil and tire rotation not fuel filters. I called them and they answer was that on June 17th the updated their policy for only oil changes and rotation. I mentioned I bought this truck December 28, 2023 and they should honor that policy. Their answer was no, sorry nothing we can do to help you. I use to brag about my RAM, not anymore going to warn all my hunting and fishing buddies to stay away. BS! The fuel filter only was $408. Ridiculous.
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RAM Care is garbage
- Thread starter Showchez
- Start date
Considering it's only offered in Texas, is essentially free, and the T&C's state they can change the terms at any time, how were you harmed?
P.S. Geno's garage has the full service fuel, oil, and air filter service kits. for $175.
ramcare.ramtrucks.com
P.S. Geno's garage has the full service fuel, oil, and air filter service kits. for $175.
Mopar Quick Service Filter Kit for 2019-2024 Ram 6.7L
Get genuine Mopar OEM filters for your 19-24 Ram 2500/3500/4500/5500 6.7L Cummins. This Quick Service Kit includes air, oil, and both fuel filters for one complete filter change.
www.genosgarage.com
Ram Care - Ram Care Program Terms & Conditions
The Ram Care Program (the “Plan”) is a membership and service program offered by FCA US LLC on certain Ram truck models in Texas. The Plan includes benefits accessible in the dealership as well as online through the Mopar.com web site.
PROGRAM UPDATES
The Ram Care Program Terms and Conditions described herein are updated and effective as of June 7, 2024. FCA US LLC reserves the right to change, modify or cancel the program or certain program offerings at any time without advance notice to you. These modifications may include, but are not limited to, dealer participation, length of membership, program structure, account functionality and site features. Any and all changes to the plan provisions are considered effective immediately and are binding upon all Members immediately. For current Program terms and conditions, go online to ramtrucks.com/care, login to your account, click on the Explore Now button on Mopar.com, go to the My Membership tab and click the "TERMS AND CONDITIONS" link.
Did you pay any charges or fees to have this “Ram care” package?
Truth be told you don’t want them doing your fuel and oil filter changes anyway.
You didn’t buy the Ram because they offered you a couple free filter services. You bought it because you liked the truck. If free filter changes was the deciding factor, you need to reevaluate the metrics you use to make large purchases.
If you can wield a rifle well enough to bag big game, you can change your own oil and filters. The $408 you paid at the stealership would’ve covered two sets of OEM oil, fuel, and engine air filters purchased outside of the dealer. You can do the work yourself and chances are do a more thorough job than what some 18 year old kid who can’t put his cell phone down can do. Think of this not as a loss, but as an opportunity to treat your truck to better care.
This wasn’t the first time policies and offerings changed. They touted “tow navigation” when the 2022’s were released. That never came to fruition. Tons of 2023 sold-order trucks were delivered to owners who expected to have the full digital dashboard and fender flares when they ordered their 23 Laramie trucks. Only to be wholeheartedly disappointed when the trucks showed up without both options because Ram made a last minute decision to pull both features from the Laramie trim. These corporations love to put on a show and make it look like they have their customers best interests at heart but that’s really not how corporations work these days. Whatever changes can be made to streamline processes, shrink expenses, and expand shareholder profit will be done. Rarely does the end user / consumer benefit by those changes. Look at what’s happened to Boeing….
Chalk it up as a loss and move on. No use crying over it or getting upset / frustrated over it. At least you didn’t pay anything out of pocket for the promised services.
Wow, 2 insults in one shot. Yet you couldn't be more wrong.
A contract is a contract. You obviously failed to read yours.
P.S. I was the person that approved your first post to our forum. Well, the one post that wasn't cross-posted multiple times, which is yet another rule infraction Tried to cut you some slack being you only came here to post a complaint.
You really should understand, this site isn't an official Ram site and the mods here work for free.
Also understand Ram Care, the FREE oil change program offered only to TX residents, isn't the same as RamCares, a social media and customer to dealer liaison.
You should have ensured the dealer gave you an estimate of any costs that would not be covered.
So who has trouble reading now?
You're treading on thin ice.
We'll give you a little time off to read the site rules.
hdrams.com
We'll give you a little time off to read the site rules.
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oledirteh
Well-Known Member
lol.
change your own oil so you know what's going into the powerplant, you know it's right. i had it done out of convivence a few times and it was never at the fill mark. nor was it i assume the right weight or even full synthetic at that.
change your own oil so you know what's going into the powerplant, you know it's right. i had it done out of convivence a few times and it was never at the fill mark. nor was it i assume the right weight or even full synthetic at that.
elephantrider
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that fine will get ya.
You certainly live up to your forum name..........................
Shots
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*Unpopular opinion ↓↓
Some folks said the terms are subject to change, and that's true. Nearly every user agreement has that disclaimer in there though. We don't expect it, and they know it. Frankly most companies don't change the terms, but legally they could. They really should tell you if there's going to be a change like that which will cost you money. Heck, look at Apple and Android, they have that same disclaimer in their EULA. How many people would be caught completely off guard, and angered, if they started charging a fee for a feature/service that was previously free?
Hard to blame the OP for being mad about it IMHO.
Some folks said the terms are subject to change, and that's true. Nearly every user agreement has that disclaimer in there though. We don't expect it, and they know it. Frankly most companies don't change the terms, but legally they could. They really should tell you if there's going to be a change like that which will cost you money. Heck, look at Apple and Android, they have that same disclaimer in their EULA. How many people would be caught completely off guard, and angered, if they started charging a fee for a feature/service that was previously free?
Hard to blame the OP for being mad about it IMHO.
I certainly agree with that. I typically do my own oil and rotations, but I use the free oil changes offered with the Jeep Wave program on our Wrangler. Sounds exactly like the incentive TX offers on the Ram. However, I do make sure to expressly tell them not to do any work that isn't gratis without first checking with me (I do this with warranty visits too). We shouldn't have to do that, but lessons learned over the years. I'm sure you'll do the same in the future.
I pretty much do all my own work. I actually just got some now springs/struts and have been chewing on having someone do the work for me. Even though they offered a good price ($200 to install struts, springs and track bar) I'll probably do it myself. Then I know the springs are oriented correctly, the bolts have all been torqued to the correct spec, and nothing was forced in/out of place. And if it's done wrong, I have no one to blame but myself.
BilletWilson
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Amazing how $100 fuel filters can cause someone to be disgruntled about a $70K -$100K pickup. Even after liking it so much they went out and purchased another. I personally wont let any dealer tech touch maintenance items on my truck. I get free oil changes on both my Ram & Jeep and the only person thats changed them is me.
I find the irony of posting a snarky reply with "Can you read?" regarding a plain English contract T&C most amusing.
You certainly live up to your forum name..........................
Hey, I have a reputation to uphold.
H3LZSN1P3R
You're doing it wrong
Nothing in life is ever really FREE im sure you paid for it in the price of the truck. Yea it sucks but if it was not covered they should have told you before hand honestly but its one of things it is what it is…
Docwagon1776
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If you aren't in a wheelchair, do it yourself. I didn't use my "free" oil changes because I found out it's easier to do it right the first time than un-screw what the lube monkeys did.
elephantrider
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it's just as much the oem as it is ramcares. oem has to empower those folks. oem can't even empower the dealer network, much less an after sale escalation org, which ramcares is. oem doesn't give a crap post sale.
I'll just point out one more time.
1. RAM Care: A FREE TX state only program offering free maintenance services TBD by RAM's sole discretion and altered at any time per the T&C's
2. RamCares: A global (?) social media and customer to dealer liaison team
You're treading on thin ice.
We'll give you a little time off to read the site rules.
S I T E _ R U L E S
Treat other members with the respect they deserve. This should go without saying, but treat others like you would like to be treated! We welcome all discussions and understand everyone might not see eye to eye but keep it civil. Educate, Don't Irritate (trolling) Few enjoy posts that offer...
@Showchez @Tomachicken
You obviously didn't read the rules as requested or when you signed up.
Grounds for immediate and permanent ban:
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You probably could have fit in here and become a valued member if only you could simply follow our rules. Good luck with all your hunts this year and hope your truck continues to be good for you.