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Hello,
Funny, the dealer says they can't get any parts because of the UAW strike.
Your dealer is full of it you should call ram cares and let them force the dealers hand
I already have a case open. The case manager is not calling back and his mailbox is full. Today I called asking for a supervisor to call me back. They told me 1 to 2 business days they should call me. We shall see. If things don't change I will be buying a new truck real soon and it won't be a Ram. I like the truck and don't want to look for a new one. There have been more recalls on this truck (5 total) than I have had on every other vehicle combined I have owned in my 40+ years of driving (I tend to get a new truck every 2 to 3 years).
Just checked with my dealer and there are NO parts available 10-30-23. Had to get on a list… said it would probably be months.
Been that way since August for me. Not really worried about getting it done but I would like to have a locking dipstick for the transmission so I could check the transmission fluid level.
Hello,
Hello,
I think you are being fertilized.
They supposedly are severely understaffed for a couple of years now and their service dept is months behind. It has been suggested that they are prioritizing higher paying work and putting of recall and warranty stuff. Who knows. I did get a shock replaced by them under warranty and that was months of a wait. When the first heater relay recall was done, the scheduled me out 3-1/2 months. I just happened to bring it in for a quick lube oil and fuel filter change the next day and they did the recall at the same time. So I do think it is a problem with this specific dealer being under staffed. Although they are not good at customer service in general anyway. If you go into their service dept nobody will even look up at you when you arrive. Walk up to one of the service writer desks and usually they still won't acknowledge you. Seems like staff there is very unhappy with lots of turnover.
You must be using my dealer. I guess the trick to getting something done is schedule a repair or service that you have to pay for. I called Chrysler Customer Care and they directed me to a willing and competent dealer. When I talked to the SM he said they had already had 12 other customers from the same dealer come over there this month and it’s only the 14th.
Maybe the same national chain of dealerships! It was also suggested to me by a local here that this particular dealer is known for putting off customers with warranty and recall work, stalling until they hopefully just go elsewhere.
