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For sure. they were the only dealer within reasonable driving distance with the camper we were looking for, but of course I did my research and was expecting a bad experience... another reason I didn't really react when the guy blew up. I knew it was gonna suck, but they had actually been wonderful up to that point. I remember telling my wife the days before some of the horror stories I had heard and that our job was to get in and out without spending any more money or time than was necessary. We might of well been wearing full suits of armor when we walked through the doors.
Sorry about your experience with Rob. There’s a lot of dealerships in Southern California. It must of taken you days, if not weeks to speak to every one. My experience was the opposite of yours. From the time I first made contact with him, he was polite, friendly, and a joy to engage with. He answered all questions I posed to him and never disparaged any other dealers. He had a Lyft waiting for me when I arrived at John Wayne International Airport that drove me to Tuttle. While going over preliminary paperwork, I had failed to complete my Tread Lightly discount application. Instead of getting angry, he graciously helped me with the paperwork. Was never impatient or rude in any way.
Reminds of a story. I wanted to replace my HVAC in my house in MN. It was not giving me trouble, but it was 20+ years old and I didn't want trouble with in the severe winters up there. I had a buddy that owned an HVAC company. I rode dirt bikes with him, had been on a couple of trips, had him out to the house, a buddy. So I get an estimate from him. It was like $8-9K. Seemed high. This was 20 years ago. So I called a well known HVAC company to give me another estimate. Somewhere around $5K for the same work/equipment. I told my buddy about it, as I felt bad I wasn't going with him. He says "Oh, we can do it for that. Same equipment I'd already estimated for you.". WTH?! I let him do the work and he did a good job, but we were just shocked he was so willing to rip us off. He acted like it was no big deal.
I had a buddy that ran a garage in the area some time ago and had been taking my car to him for a couple of years... this was more than 25 years ago now. His wife was a friend and coworker of my mother's. Really liked and trusted the guy and his employees. Took my car there one time to have something fixed, I don't even remember what... it wasn't much, I remember. Estimate was under a hundred. He kept the car a couple days longer than we had discussed and when I showed up the bill was north of $600 and they had fixed things way outside of what needed doing. I was 17 at the time and $600 was about every dollar I had... its dumb luck I had the money at all, cause I was still living with my parents and working 15 hours or so a week after school and on weekends... so the little bit of money coming in was going toward the the stupid stuff teenagers do.
