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Horribly disappointed with Ram care Canada.

At this point, you've likely lost enough money to cover the "potential" of a blown motor not being covered under warranty.

Go delete the damn thing.

You aren't ever going to make that emissions equipped truck reliable.
 
Greenhills said:
At this point, you've likely lost enough money to cover the "potential" of a blown motor not being covered under warranty.

Go delete the damn thing.

You aren't ever going to make that emissions equipped truck reliable.
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No one is tuning C&C 22s yet that i have heard of…
 
Greenhills said:
At this point, you've likely lost enough money to cover the "potential" of a blown motor not being covered under warranty.

Go delete the damn thing.

You aren't ever going to make that emissions equipped truck reliable.
Click to expand...
No one is tuning C&C 22s yet that i have heard of…
 
Yeppp what sniper said, no tuning yet for 22 C&C trucks according to my friend who owns a big diesel performance shop he works with kory willis quite closely so i am sure its close. On top of that after a lot of research through my connections between friends who own large safety shops, and a wifes friend who works DOT, its just such a huge gamble to delete now. I cant find anyone that will safety a commercial truck with a delete. During chats with my wifes girlfriend over drinks who is DOT she basically said their hands are tied now, they do sniff tests, and will literally take a creeper under your truck to inspect that everything is intact and get specific training on what its supposed to look like under there for various brands semis/ram/ford/gm blah blah. I suppose you could still get fancy with your delete process. But she said if caught your truck doesn't move an inch, is picked up by a tow truck and towed to nearest impound lot on your dime, and then you have to pay to have the truck towed to a shop of your choice to have the equipment re-installed, and then taken to an approved DOT safety shop to have the truck re-safetied which basically means THERE PEOPLE are doing the inspection. Then your free to use the truck again, and then of course the mandatory fines for tampering. This is just an FYI for people interested, ive learned alot over the last few weeks of frustration of being down and exploring my options. Its far more strict than I've ever seen it. Wifes girlfriend actually said theres a new law in that any semi built before 2007 or (pre emissions) is no longer allowed to deliver goods to the port of Vancouver.

Again not trying to just create a rant fest here or whine and cry about my experiences, rather just sharing how my experiences are with rams after care? after giving them an obscene amount of money for their product. Trucks back at the dealership today which is not the dealership i purchased the truck from rather a local one and there treating me quite well, and without any prompting, this time they gave me a 23 - 1500 laramie off the lot to drive while my truck is being fixed which i thought was quite sporty of them, i know this emissions crap is equally as difficult on them, there was 3 other 4500s there this morning from a local company i actually do work for as well so i know its reallllly not just me. He mentioned that the 19-22 trucks have been an absolute nightmare emissions wise, 13-18 he mentioned had far less issues. I guess they revamped the system somehow?

Anyway i am trying to keep calm about the situation it is what it is, the only thing that's really angered me was how i was robotically dismissed by my non english speaking Ram Care Rep with zero empathy whatsoever. I am speaking with the local ram district representative today, as i still want my original rental bill covered. Luckily this week is slow and i am able to work in the shop so not really losing money on the truck at the moment per say. I have no idea what they plan on doing for a fix though, i dont have much confidence at this point as they didnt "see" anything last time other than the message which they cleared, and went through the regular paces of cleaning tank/sensor. He also thought it was very weird that the de-rate didnt fully reset. I guess its supposed to be a 300KM range, the service def system warning comes on only at 300km remaining, and then the visual countdown starts at 250km. But it sure keeps you on a string radius to dealer when the message goes away/comes back on its own but stays at the same countdown where it left off, could be on the highway and boom 40km left see dealer. Got truck back to dealer this morning with only 10km on countdown.
 
Figured id post an update for those interested.

So finally got the truck back after about a week down waiting for parts etc, So aparently i am one of 3 - 2022 rams at that dealership with the identical issue from this last cold snap. The 3 diesel techs sat down for a while aparently and brainstormed what the issue could be. So all 3 of us ram owners parks our trucks inside in a heated garage that sits around +5 - +10. During this last cold snap when the issue arose it was -45 ambient and close to -55 with the wind.... So all 3 of us were doing relatively the same. I live in a sub division on the lake so it takes me 3-4 min of slow idling down the road to get to the highway so i dont ever let the truck sit and warm up, i just putt along at 5-10 kmh on my way to hwy and then i am at a decent temp. However, what the techs came up with is this, there is an injection line going from the tank to the injector that is not insulated and it sorta hangs down in the open... ish. When you pull out of a warm garage in those temperatures the truck hasnt had time to figure out holy **** its cold out, so after 2-3 min of putting along and then you get upto highway speeds that line they figure is flash freezing and turning to slush mostly because the heater in the tank hasnt registered that its super cold i need to turn on as it just left a nice warm garage. Once this injector line turns to slush or flash freezes even a small blockage and the def pump senses its working to hard to force fluid to the injector it hangs up its gloves immediately and throws a code. So they pulled this line off and double insulated it, and replaced some particular sensor just because, and did another clean of tank and sensors. They also recommended even though its in a warm garage all night, in those -30 - 40 temps, pull out and set the high idle for 5 min and let the truck warm up there and let the computer realize the temperature so it can kick the def tank heater on.

So i do consider this good news, i feel its more of a solution than ever before. This dealer has treated me extremely well, only wish the dealer i purchase the truck from was the same. We shall see how things go. Super happy to have the truck back and not be driving a half ton again.
 
Worth a try for sure. Pretty sad state of affairs when three grease monkeys can rub their heads together and maybe come up with something and a huge corporation with a whole department of smartical engineers can’t figure out how to wipe their own buts without getting their hands stinky. :oops: :rolleyes::(
 
Pressure_welder said:
So! i dont want to sound like a broken record, but figured id throw a dedicated post up with my experience with Ram Care. Quick backstory, i ordered a 2022 ram 5500 laramie from factory which i received in November. The dealership experience was lack luster at best "shouldve just stayed with my origional dealer" anyway got the truck outfitted and finally got it to work shortly after christmas. Was able to attain a massive 7500KM on the truck before the good old service def system and de-rate came on, made it back to my shop with basically just enough KM to get it to the dealer. The earliest the dealer could get me in was 11 days after the issue took place as they were packed with other ram trucks down with emissions equipment issues which is fine iam no more special than anyone else ill stand in line. The day the truck went down i rented an SUV as my wife and i rely on two vehicles for our family.... sports/work/commute blah blah. I was asked by the dealer to keep my truck in the garage so it could stay warm so when i drove it in for my appointment they didnt have to thaw the tank of def. On my way to the dealer this morning the message goes away and dosent come back..... i ask what they want me to do and as per the diesel tech i am to just continue driving the truck as it may have "cleared" itself. ok fine! i shall. So ill return my rental today which will be a 2500$+ bill

Earlier in the week i go to see my lawyer on an unrelated issue for work, and he asks where my brand new truck is! and i say shes down already at 7500km and i cant get in for a week. He immediately starts speaking from a lemon law side of things and says Ram should be covering that all day for a truck so new. So i decide to contact Ram Care canada to inquire about some help/support..... after being a loyal customer for so many years and spending 100k+ on a truck i had foolishly thought that this may be a simple fix that would make me a happy customer having them cover my vehicle rental... as i do understand that things break. But sorry, 7500km to be down already and commanding a 105,000$ price tag is unreasonable.

Ram Care Canada, was so extremely dismissive and robot like. Zero empathy for the situation, the language barrier was horrendous and i could tell immediately that they wanted to find any loop hole to get out of helping me the second i was done explaining my story. I actually wasnt even that angry about the entire situation until i was able to witness how quickly they were to blame everything but themselves.. The ONLY way i was eligible for a rental vehicle in this situation was if the truck physically sat at the dealership for the last week versus my garage as per the dealers recommendation. Ram care lady even said yes, your vehicle KM is extremely low and upon review we would have provided you a vehicle but only if it sat at the dealership parking lot. She also said, that because the dealership techs told me to keep the truck in MY garage that my only course of action is to ask them if they'll cover the vehicle rental bill. I tried to explain to her that its a welding truck and has an obsene amount of money in tools/cables/welder/bottles on it and theres no way its sitting in a dealership parking lot for a week. Her response was, thats fine sir but thats the only way we wouldve given you a vehicle. So to end the conversation i asked if FCA was willing to do anything to keep me as a customer, and she said as if a robot. ( This is FCA's position on the matter, can i help you with anything else today, if not id like to end this conversation)

Who knows maybe i am out of line wanting my rental vehicle bill paid, while i watched my brand new truck sit in the garage not able to move while i drove a rental. But i am extremely upset with how i was so easily dismissed by Ram. Ill take it further than Ram care because its the principal now for me more than anything. But i must say this experience has put a bad taste in my mouth. The biggest problem is, i think we all know this message WILL come back and ill likely be right back to square one at some point. Did the math yesterday and between the rental, and the contract we lost due to the truck being down well have lost just under 16,000$ boo hoo i know. But its a serious kick to the balls when i purchased this truck with reliability in mind and to be a backbone of the business.
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Where are you located?
 
When shut down, big trucks evacuate their def line from the injector back into the tank to prevent that issue. I thought our trucks did as well, I’ll have to listen for it next time I shut it down. It would sound like a pump running for up to 30sec or so.
 
flan said:
When shut down, big trucks evacuate their def line from the injector back into the tank to prevent that issue. I thought our trucks did as well, I’ll have to listen for it next time I shut it down. It would sound like a pump running for up to 30sec or so.
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They do but the mechanics theory is likely right in their situations with them parking inside at night
 
MLB12 said:
Where are you located?
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Great White North Eh said:
Worth a try for sure. Pretty sad state of affairs when three grease monkeys can rub their heads together and maybe come up with something and a huge corporation with a whole department of smartical engineers can’t figure out how to wipe their own buts without getting their hands stinky. :oops: :rolleyes::(
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Iam in Canada

and to touch on Great white post, service manager said that because this "modification" was outside of the warranty parameters Ram wont cover a second of it so the dealership eats that. I mean looking at my bill it was only an hr of time and like 3ft of this insulation. But he said upon providing the solution to Ram for the issue, and asking if they would cover it and or implement it into builds it was a resounding no on all fronts. So just goes to show they arent terribly interested in trying to move forward unless its their idea. He said the 19 to 22s have been the absolute worst thus far emissions wise since 2013, On an un-related issue! for those who do their own oil changes, APARENTLY for any major repairs, ram is requiring a work order proving MOPAR products were used for oil any and all changes, fuel filters etc, and it was done "professionally" Which service manager said is insane..... but hes currently in a massive argument battle with Ram on replacing a well within warranty 6.7 in a 2021, 3500 limited, Ram is trying to wipe their hands of it because this farmer does his own oil changes and has no service records. Service tech showed me the price of the engine on his computer.... 38,500$ not installed. Again i feel this goes directly back to the after care/support. Talk about trying to deflect! It seems Ram is ready to fight any warranty claim and pick it apart.
 
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That’s the problem here in Canada as we have no consumer protection at all. Just bend over EH…and then tell corporate SORRY. Car companies don’t try this crap as much south of 49 I don’t think. We don’t even have any kind of Lemon Law…just frozen lemons.:mad:
 
Pressure_welder said:
Iam in Canada

and to touch on Great white post, service manager said that because this "modification" was outside of the warranty parameters Ram wont cover a second of it so the dealership eats that. I mean looking at my bill it was only an hr of time and like 3ft of this insulation. But he said upon providing the solution to Ram for the issue, and asking if they would cover it and or implement it into builds it was a resounding no on all fronts. So just goes to show they arent terribly interested in trying to move forward unless its their idea. He said the 19 to 22s have been the absolute worst thus far emissions wise since 2013, On an un-related issue! for those who do their own oil changes, APARENTLY for any major repairs, ram is requiring a work order proving MOPAR products were used for oil any and all changes, fuel filters etc, and it was done "professionally" Which service manager said is insane..... but hes currently in a massive argument battle with Ram on replacing a well within warranty 6.7 in a 2021, 3500 limited, Ram is trying to wipe their hands of it because this farmer does his own oil changes and has no service records. Service tech showed me the price of the engine on his computer.... 38,500$ not installed. Again i feel this goes directly back to the after care/support. Talk about trying to deflect! It seems Ram is ready to fight any warranty claim and pick it apart.
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But what province are you in?
 
flan said:
When shut down, big trucks evacuate their def line from the injector back into the tank to prevent that issue. I thought our trucks did as well, I’ll have to listen for it next time I shut it down. It would sound like a pump running for up to 30sec or so.
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They do.

Click-clack, noisy racket.
 
Pressure_welder said:
manitoba
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I would give some thought to going to the Manitoba motor vehicles industry group. I'm not too sure of their full and formal name, but a quick search will find them. Here in Alberta we have AMVIC, the Alberta Motor Vehicles Industry Council. They're the ones that you go to here when having a rough time with a dealer and/or a speciifc manufacturer, so I'm sure that Manitoba has the equivalent. Once you get such a group involved it usually gets the dealer and/or the manufacturer's attention.
 
We pay our AMVIC fee ever time we buy a vehicle but I herd its really only useful to people who buy a used vehicle and have trouble. Shady corner lot POS and the like.
 
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