Dealer Service Survey

[Mooreman21]

the surveys affect the entire dealership. for example good survey percentage means the salesman/advisor may get $50 per new vehicle sold that month. if a customer dings service with 3s and 4s because they had to wait on the CP3/4 recall (due to parts availability) a salesman looses out on the 50 bucks per. The reverse is also true. If an ordered vehicle takes too long to come in, an advisor would loose out on money too.

I hate that Chrysler is like that, but it is what it is.

I always ask customers for 10s, and if they cant honestly give me a 10 for whatever reason, stop the survey, call me and let me try to fix the issue first.

 

[mcarey]

Seems very unethical.

But the thing is, as I said earlier, if you don't do what they want then they can really make things bad for you the next time you are in.

I probably wouldn't have done it, had the service not been great.