Can't add VIN to Mopar account

[JimKIII]

I set up an account on Mopar(dot)com when I first got my truck and added in the VIN #. For a couple years I'd get emails giving me status, etc.
Now I go to the account, login, and nothing is on my Dashboard. So I attempt to add my VIN and get this error: (I xxx'd out the last 3 #s).
Any ideas why?

 

[RamCares]

Please DM us with your VIN and further details. From that point, we can look into this for answers.

Chris,
Ram Cares

 

[Gren71]

hopefully ram cares can help, but i had a similar experience.

When I sold my 1500 for the 2500 I manually removed the 1500 from my ram account. When I went to add the 2500 it wouldnt let me. After trying a mess of stuff I got on the phone with Ram and they said I needed to send them a copy of my sale information from the dealership to prove the purchase so they could add the 2500 to the ram account.

FWIW I havent done it yet, but at least I know there's a way.