2022 Ram 3500, same message on my POS radio. Absolute garbage. This thing will also not save a radio station to save its life. Which ever intern was allowed to design uconnect should be fired. I just hit the button and keep driving, but like all things RAM does, nothing makes sense (same with the 3 horn walk away key issue).
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2022 Ram 2500 uconnect error at every start up
- Thread starter Zeeman
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RamCares
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Our 2024 Ram 3500 4x4 displays the Uconnect requires service message. 73 miles of mountainous driving to our Ram Dealership where we purchase it last October. We travel through vast regions with no cell phone service. Not certain that's related.
Also, not interested with taking it in. Haven't been back to it since purchased. Only, replied due to it's not limited to 2022.
Also, not interested with taking it in. Haven't been back to it since purchased. Only, replied due to it's not limited to 2022.
I've had problems with my 2022 3500 Uconnect system since I purchased it. I experienced irritating radio issues, which included the Uconnect system periodically turning off and needing a reboot. My primary problem was with the TTPMS system. At times the Uconnect system detected the attached and setup trailer and at others, it says that no trailer was configured. Also, at times it would maintain the target tire pressure setting associated with the trailer setup and at others, it would revert back to what seems to be its default setting of 50 psi. Took it to the dealer on a number of occasions and was told they could do nothing for me. The provided me with a telephone number to contact their STAR group which turned out to be an absolute waste of time. All the STAR group wanted me to do was to take it back to the dealer, who repeatedly told me they could do nothing for me. The truck is now out of warranty and the only remedy left is litigation.
Aluminati79
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Long time member of sister site 5thGenRams, average poster, but back into it since my December 2025 purchase of a 2026 Ram 2500. I came from a 1500 mainly to upgrade to a bigger more stable truck for trailering horses. To start, had this message pop up from the very first start up on day of delivery. Was persistent ever since, but would either come on right away, or after 30 secs of the truck being on. Took it to a local dealer to get inspected (was purchased out of state) and mentioned this message. The dealer said there's a known bulletin about this and an OTA update would be coming this year to fix it. (cue Morgan Freeman voice) It was at this moment, I knew it was messed up.
Fast forward 2 weeks (and mind you, was at the dealer a second time in those 2 weeks for a busted tailight bulb), after activating my Uconnect subscription and adding the truck to my Ram app, I noticed the remote start, lock doors, or location of vehicle DID NOT work. Called Uconnect cust service and they logged a ticket/case for me. This was Friday 1/16/26. Went to start truck the next morning, and DEAD. Dead as a doornail. Dash all lit up and all gauges went haywire, brake lights stayed on. Brake lights also stayed on for maybe 45 mins after I tried to start truck. Measured voltage on battery at 2.5V. Jumped truck to get it out of the garage and then voltage jumped to 12.5V. Also started up right away after shutting down from jump. Called dealer and they wanted to test battery, so made appt to bring it in.
Dropped truck off and after all day 1/19/26, they reported it started up multiple times, battery tested fine. Wanted to keep overnight to monitor any battery draw. Here's the important twist of this story: dealer called 1/20/26 after it sat all night and reported a code was stored on the truck pointing to the Radio/Telematic Box. Shop foreman was going back and forth with Ram engineers: they told him dont replace box if this code appears. Ram told him if the security gateway has this code, do nothing. But the dealer told them, the code is not at the security gateway, its the Telematics box.
The dealer finally called back and said they are replacing the telematics box. They reported that nationwide, there are only 15 of these boxes available and 18 on order. They put a box on order for me and the good news (or some sort of relief), is mine is getting replaced, but not sure when. I basically have to limit bluetooth use and cant really use any of the Uconnect functions.
I've owned Rams more than any other brand of truck, and quite simply, I'm tired of these manufacturers making subpar stuff. It's almost altering my usual calm, happy go lucky personality. It's in every industry today, and a challenge to get them to do anything about it. I almost wish to see these companies go under as punishment for deceiving the public with the stuff they sell.
Kudos to the dealer I have dealt with to get this fixed. Sounds like they are going above and beyond to get this fixed.
Fast forward 2 weeks (and mind you, was at the dealer a second time in those 2 weeks for a busted tailight bulb), after activating my Uconnect subscription and adding the truck to my Ram app, I noticed the remote start, lock doors, or location of vehicle DID NOT work. Called Uconnect cust service and they logged a ticket/case for me. This was Friday 1/16/26. Went to start truck the next morning, and DEAD. Dead as a doornail. Dash all lit up and all gauges went haywire, brake lights stayed on. Brake lights also stayed on for maybe 45 mins after I tried to start truck. Measured voltage on battery at 2.5V. Jumped truck to get it out of the garage and then voltage jumped to 12.5V. Also started up right away after shutting down from jump. Called dealer and they wanted to test battery, so made appt to bring it in.
Dropped truck off and after all day 1/19/26, they reported it started up multiple times, battery tested fine. Wanted to keep overnight to monitor any battery draw. Here's the important twist of this story: dealer called 1/20/26 after it sat all night and reported a code was stored on the truck pointing to the Radio/Telematic Box. Shop foreman was going back and forth with Ram engineers: they told him dont replace box if this code appears. Ram told him if the security gateway has this code, do nothing. But the dealer told them, the code is not at the security gateway, its the Telematics box.
The dealer finally called back and said they are replacing the telematics box. They reported that nationwide, there are only 15 of these boxes available and 18 on order. They put a box on order for me and the good news (or some sort of relief), is mine is getting replaced, but not sure when. I basically have to limit bluetooth use and cant really use any of the Uconnect functions.
I've owned Rams more than any other brand of truck, and quite simply, I'm tired of these manufacturers making subpar stuff. It's almost altering my usual calm, happy go lucky personality. It's in every industry today, and a challenge to get them to do anything about it. I almost wish to see these companies go under as punishment for deceiving the public with the stuff they sell.
Kudos to the dealer I have dealt with to get this fixed. Sounds like they are going above and beyond to get this fixed.
RamCares
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Hello, @Aluminati79!
If you have yet to speak with our team, know we're here to support you and potentially escalate what you need. Feel free to send a private message our way anytime.
Hannah
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If you have yet to speak with our team, know we're here to support you and potentially escalate what you need. Feel free to send a private message our way anytime.
Hannah
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Aluminati79
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Thanks @RamCares ...I do have a case open already as of 1/16, so I think that may have helped me get this triaged faster
RamCares
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If you have a case already then things should be moving in the right direction! In case any additional questions arise, you know where to find us.
Hannah
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