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2022 Aisin Failure Tracking Sheet

KMacMan said:
It was manufactured 7/22. The dealer is not someone I am trusting at the moment as, without telling me, they fixed the listed recall (23V-060) on the day I took it back to them with a tire issue (two days after I took it off the lot). That all occurred on 4/24. They never talked to me about the transmission issue nor the electric short issue though both were clearly known issues when they sold it to me. I will take your advice and try and see if I can get some answers from them.


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July 2022 isn’t as common for the failures, but there have been a few. About 8% of the failed trucks I have build dates for were built that month.
 
mbarber84 said:
From my understanding of the situation I believe your dealer should have checked your trucks VIN against the DealerCONNECT database to see if RSU #23-065 applies prior to selling it to you.

RSU is “rapid service update” which, from what I gather, is basically the same as a TSB (Technical Service Bulletin) only it applies primarily to unsold inventory. It would basically outline immediate action items that need to be addressed prior to selling a vehicle.

From what I’ve gathered, Ram started to upload unsold inventory VIN numbers to their DealerCONNECT software as early as March 2023. The VIN numbers they uploaded were supposed to highlight unsold trucks that had the potential for the K1 snap ring failure. Supposedly dealers were urged to check their unsold 2022 inventory against the numbers uploaded in the dealer network and identify if they had trucks on the lot with the flawed parts. Ram wanted them to apply TSB 21-002-23 (the one responsible for instructing technicians how to diagnose and repair an Aisin with the defective snap ring failure) to these trucks preemptively in an effort to have them reliable for a new customer.

I’ve given this advice to three recent potential customers, all of whom were looking at 2022 3500’s with Aisin transmissions. Two out of the three had success in getting the dealer to identify the VIN as effected by the RSU and the dealer subsequently ordered the parts to replace the defective ones prior to selling. Ive also seen a few recent advertisements from ram dealers selling leftover 2022’s that publicized in their advertisements: “Service required for snap ring issue has been completed”. So dealers, or at least some of them, are aware that this repair campaign exists and are effectively carrying out the repairs.

I would recommend having a conversation with your dealer. Hopefully they did this and the truck either was repaired before it was sold to you (if the VIN number was identified as applicable), or the trucks VIN didn’t register as being one of the ones affected.

What I can’t speak to is the totality of Ram’s information regarding this issue. I have no idea how accurate their VIN number assessment is. I can’t say for certain whether or not they have been able to identify every single affected unsold truck by VIN, or if they’re using “build windows” as a basis for which VINs get flagged for having this issue. It’s probably best to start by discussing this with your selling dealer and see if they did indeed follow TSB 21-002-23 and RSU 23-065. Hopefully they checked it, identified whether or not it had the potential for failure, and handled it accordingly prior to selling it to you.

I’ve had several people try to have their VIN’s scanned through the database for this issue and have only had one or two successful “hits”. It seems like for the vast majority, they come back as not applicable. This may be due to the fact the RSU is primarily targeting unsold trucks.

In terms of “sitting on a potential disaster”…..that’s pretty much how it has been since I started following and documenting this issue five months ago. “Fix as they fail” has been the moto from the start, with no sign of a recall campaign in sight. The RSU has been as close as we’ve gotten to any sort of proactive repair approach and it would seem it’s primarily targeting unsold inventory. The rest of us who already signed on the dotted line are stuck wondering and waiting. I can’t even give you specifics on what percentage of the total number of trucks are failing. All I have is the data on the ones I’ve collected on the spreadsheet. At the very least it helps.

Out of curiosity do you happen to know the date of manufacture for your 2022 truck? You can find it on the white sticker applied to the edge of your drivers door.
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That being said, if I find that the dealer sold me the vehicle without checking to see if my vin is on there, could they be responsible? I’ve been fighting to get a rental so I can actually work. Ram Cares told me they won’t open a case number because there’s no guarantee I will be reimbursed for the rental/down time… the dealer has been less than helpful in dealing with Stellantis as well. Now I’m weighing the options… take the buy back, or hope the repair works.
 
CJM1123 said:
That being said, if I find that the dealer sold me the vehicle without checking to see if my vin is on there, could they be responsible? I’ve been fighting to get a rental so I can actually work. Ram Cares told me they won’t open a case number because there’s no guarantee I will be reimbursed for the rental/down time… the dealer has been less than helpful in dealing with Stellantis as well. Now I’m weighing the options… take the buy back, or hope the repair works.
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That sounds like a legal question and I’m not sure how to answer that. That might be a good question to ask an attorney that specializes in this matter. I’m operating on what I’ve been told by others involved in this on both side of the line. I am not sure how the RSU works in terms of its importance. Is it a mandatory thing the dealers have to do? Or a suggestion? I can’t answer those things. But I would certainly like to know. If the dealer was “supposed” to check it prior to sale, what is their liability? These are things an attorney well-experienced in these types of situations may be able to answer accurately.
 
Sorry for the delay in providing an update. After a bit of delay in shipping of my new transmission it arrived at the dealer on/before May 3, 2023. Then RAM Corporate said that because of the published service bulletin they wanted the original transmission rebuilt. After numerous calls from the dealership and RAM Customer Care to RAM Corporate, the issue was resolved. It was decided that the new transmission would be installed, as the lead times of the parts for the rebuild would be add an excessive amount of time to the repair. The transmission was installed on May 4 and I picked it up on May 5.

From the beginning I made it clear to everyone that the longer I didn't have my truck the more likely I would be selling it back to RAM under New Mexico Lemon Law. Here in New Mexico if a vehicle is out of service for 30 business days it falls under the state lemon law. The truck's transmission failed on March 26 and I received it back on May 5. The dealership had the truck for exactly 30 business days. Before handing the vehicle back to me they tested it extensively and when I received it I was very happy with the work. That day we broke it in with a couple hundred miles running errands to Albuquerque.

The next day we set off on a 15-day road trip towing our 25-foot Airstream. We went from Santa Fe NM to southern Illinois, to Minneapolis, and back home. In all we covered 11 states and over 4000 miles. Caution should have kept us to a couple shorter trips, but family business required us to travel to Illinois and Minnesota.

RAM Customer Care was great. They could have communicated a bit more, overall, I was very satisfied working with my incident manager. If you have an issue where your vehicle is going to be out for an extended period engage RAM Customer Care immediately. She was able to get the new transmission expedited very quickly, the original date was July 31, and it was expedited to April 17. The transmission was delayed in shipping until the beginning of May.

Originally, I did not engage the incident manager about a rental car, as I work from home and my wife's care was available in the evenings. But in mid April we were in need of a rental. My wife's care was in the shop and unavailable, and we needed to take a trip to Minnesota for an emergency. We did not think it was prudent to take my wife's loaner car out of state as it has temporary dealer tags on it. The RAM Customer Care incident manager authorized reimbursing for a rental at $70 / day. And RAM Customer Care was quick to cut checks after I sent in my receipts.

When my truck originally arrived at the dealership there were 3 other 3500’s with bad transmissions. On May 5 after picking up my truck they had 8 trucks needing new transmissions/rebuilds. For a small-town dealership that seems to be a lot of vehicles to me.

Original transmission serial number: 2F-3516
Replacement transmission serial number: 3C-4078
New Part Number: 68498560AB
 
mbarber84 said:
That sounds like a legal question and I’m not sure how to answer that. That might be a good question to ask an attorney that specializes in this matter. I’m operating on what I’ve been told by others involved in this on both side of the line. I am not sure how the RSU works in terms of its importance. Is it a mandatory thing the dealers have to do? Or a suggestion? I can’t answer those things. But I would certainly like to know. If the dealer was “supposed” to check it prior to sale, what is their liability? These are things an attorney well-experienced in these types of situations may be able to answer accurately.
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Seems like a good question that I am going to explore as the head of sales seems to feel that if I wanted to know more about the truck I should have talked to the service department. I was shocked. He said sales is only responsible to make sure it is not on the NTSA recall list. So the legal question is; do they have the responsibility to look at the manufacturer communication before selling the truck. He seems to feel they don’t. I think I have financial damages so it will be a good question to bring to an arbitration judge.


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Well, add me to the list. Truck went down last Friday 5/19 with right at 19,000 miles and I found this thread the other day. Dealer says the repair parts have been ordered just waiting on arrival.

I haven't read all 18 pages of this thread but a good amount of the first part, has anyone had issues after the repair? I saw a few replacement guys had issues but curious about the ones that had the repair.
 
rehart said:
Well, add me to the list. Truck went down last Friday 5/19 with right at 19,000 miles and I found this thread the other day. Dealer says the repair parts have been ordered just waiting on arrival.

I haven't read all 18 pages of this thread but a good amount of the first part, has anyone had issues after the repair? I saw a few replacement guys had issues but curious about the ones that had the repair.
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Just started a line for you on the spreadsheet. I’m sorry to hear this happened to you too. In terms of the repairs, they have been hit or miss. Some repairs are fine, others don’t last. I’m only guessing here, but I think the repairs that fail could be a result of human error during the diagnostic tear-down and rebuild process. As far as the replacements failing, that happened earlier on in this whole mess. They were tossing new transmissions in the failed trucks to get them back on the road. Only issue was, they were installing transmissions from contaminated inventory. Basically installing another defective transmission that was ultimately going to fail again. All of the most recent full-replacement transmissions I’ve seen installed were manufactured in 2023, so the issue should be addressed at that point and those transmissions should be reliable. If you have any other questions let me know and I’ll try to help where I can.

Here is a list of the things I need for data for the spreadsheet:

1. Date you ordered the truck (if applicable)

2. Date of manufacture (See sticker on driver door for "date of manufacture (Build date))

3. Date you purchased the truck

4. Mileage on odometer at the time of failure

5. Serial Number of failed transmission (see blue stamped metal tag on side of the transmission. It will be something like "2H-2345"

6. Serial Number of replacement transmission (if applicable)

7. Were you towing at the time of failure?

8. Did 1st through 4th gear work?

9. Did reverse work?

10. What date did the transmission fail?

11. When was the truck returned to you after repair?

12. Did your dealer replace the transmission with a new unit or was the failed transmission repaired with parts?
 
Is there any data/word on how these transmissions are fairing after the snap ring replacement work, aka RSU 23-065? I just talked to the Service Rep I am buying a '22 RAM Dually from, and he said they are doing the heater grid recall, and the RSU for the snap ring, prior to me sealing the deal. He said they will submit the work to Chrysler for payment. I told them I needed to have RSU 23-065 done as a condition of purchase. I saw where other dealers were doing it to trucks they still had on the lot, so I figured if they wouldn't do it, I would expand my search area until I found one that had done the work. I know you can see online if a certain VIN has a recall item that needs to be done. Can you also look up if recall/TSB/RSU work has been preformed on a specific VIN.
I have an '05 RAM 3500 SRW that has over 230,000 miles on it. Not one hiccup. Runs better than when I bought it. We are buying a fifth wheel, so I figured it is time to get something more capable of towing. But this snap ring issue scares the bejesus out of me. Plus all the environmental crap on the engine. It's a different world from when I bought the '05. MBarber, you have done yeoman's work. I used your spreadsheet to send to the salesman, along with all the other information I have learned from all these forums. I greatly appreciate your time and work, and to all the others who have posted on this issue. Thank you.
 
You’re very welcome. I’m glad the information I’ve gathered and all of the work I’ve put into this is helping.

In terms of how the repair works, it seems as though the TSB / RSU repair works well, provided that the technician doing the work is capable and experienced. There have been more than a few repairs that didn’t work, or didn’t last long. Without being there to see specifically what the reason for the unsuccessful repair, my instincts tell me that the reason is likely human in nature. Tearing down, diagnosing and repairing an Aisin isn’t the best place to start learning. Nor is it a job for an inexperienced technician. I know of at least one very experienced Ram technician that has conducted over 10 of these K1 snap ring repairs with a 100% success rate. There were also a few cases where the parts that came in were not properly assembled at the factory level, so that could have also been a contributing factor. (An experienced tech should have caught the problem but that didn’t happen, as there were clutches installed improperly).

In terms of being able to see if a truck has had the RSU repaired, or see if a truck is affected by the RSU, it is my understanding that this is only able to be done by someone with access to DealerCONNECT or the dealer level network access.
 
mbarber84 said:
Just started a line for you on the spreadsheet. I’m sorry to hear this happened to you too. In terms of the repairs, they have been hit or miss. Some repairs are fine, others don’t last. I’m only guessing here, but I think the repairs that fail could be a result of human error during the diagnostic tear-down and rebuild process. As far as the replacements failing, that happened earlier on in this whole mess. They were tossing new transmissions in the failed trucks to get them back on the road. Only issue was, they were installing transmissions from contaminated inventory. Basically installing another defective transmission that was ultimately going to fail again. All of the most recent full-replacement transmissions I’ve seen installed were manufactured in 2023, so the issue should be addressed at that point and those transmissions should be reliable. If you have any other questions let me know and I’ll try to help where I can.

Here is a list of the things I need for data for the spreadsheet:

1. Date you ordered the truck (if applicable) FOUND ON THE LOT

2. Date of manufacture (See sticker on driver door for "date of manufacture (Build date)) I WILL GET THIS ONCE I GET THE TRUCK BACK

3. Date you purchased the truck 11/2023

4. Mileage on odometer at the time of failure 19,052

5. Serial Number of failed transmission (see blue stamped metal tag on side of the transmission. It will be something like "2H-2345" I WILL GET THIS ONCE I HAVE THE TRUCK BACK

6. Serial Number of replacement transmission (if applicable) NA

7. Were you towing at the time of failure? NO

8. Did 1st through 4th gear work? NO

9. Did reverse work? YES

10. What date did the transmission fail? 5/19/2023

11. When was the truck returned to you after repair? STILL WAITING

12. Did your dealer replace the transmission with a new unit or was the failed transmission repaired with parts? REPAIRED
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CaptMike said:
Is there any data/word on how these transmissions are fairing after the snap ring replacement work, aka RSU 23-065? I just talked to the Service Rep I am buying a '22 RAM Dually from, and he said they are doing the heater grid recall, and the RSU for the snap ring, prior to me sealing the deal. He said they will submit the work to Chrysler for payment. I told them I needed to have RSU 23-065 done as a condition of purchase. I saw where other dealers were doing it to trucks they still had on the lot, so I figured if they wouldn't do it, I would expand my search area until I found one that had done the work. I know you can see online if a certain VIN has a recall item that needs to be done. Can you also look up if recall/TSB/RSU work has been preformed on a specific VIN.
I have an '05 RAM 3500 SRW that has over 230,000 miles on it. Not one hiccup. Runs better than when I bought it. We are buying a fifth wheel, so I figured it is time to get something more capable of towing. But this snap ring issue scares the bejesus out of me. Plus all the environmental crap on the engine. It's a different world from when I bought the '05. MBarber, you have done yeoman's work. I used your spreadsheet to send to the salesman, along with all the other information I have learned from all these forums. I greatly appreciate your time and work, and to all the others who have posted on this issue. Thank you.
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Build date was 10/5/22


I bought a 5th wheel, then sold my 2013 srw aisin trans with 220k for piece of mind of having a dually and not have issues with the truck on the long hauls. Boy was that a mistake. Thursday will be two weeks at the dealer. And they just finally got it inside today. Ramcares was absolutely useless for me and refused to open a case number for me. Finally got the dealer to get me a somewhat capable loaner (gas). If the repair extends to 30 days, haven’t decided if I’ll lemon it or not, but dealer is saying parts are back ordered a couple more weeks.
 
CJM1123 said:
Build date was 10/5/22


I bought a 5th wheel, then sold my 2013 srw aisin trans with 220k for piece of mind of having a dually and not have issues with the truck on the long hauls. Boy was that a mistake. Thursday will be two weeks at the dealer. And they just finally got it inside today. Ramcares was absolutely useless for me and refused to open a case number for me. Finally got the dealer to get me a somewhat capable loaner (gas). If the repair extends to 30 days, haven’t decided if I’ll lemon it or not, but dealer is saying parts are back ordered a couple more weeks.
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Yet another October 2022 built truck.
Worst build month for this issue. 30% of the failed trucks I have build dates for were built in October 22. You did right by buying the dually, just an unfortunate bit of bad luck with these snap rings. Hopefully they can get the parts to you faster than the anticipated timeline.
 
Well mine failed today may 31 2023 with 5601 on the truck ordered aug 22 built oct 22 bought dec22 was towing and 300 miles from from home. Dealer said he don’t have the parts in stock.
 
MBarber, do you know if the 2022 4500's were affected by this issue? I am now looking at a Ram '22 4500 flatbed instead of the 3500, even know the dealer said they fixed the issue. I am keeping my older 3500, so only really will be using the 4500 for towing the fifth wheel. Thanks.
 
CaptMike said:
MBarber, do you know if the 2022 4500's were affected by this issue? I am now looking at a Ram '22 4500 flatbed instead of the 3500, even know the dealer said they fixed the issue. I am keeping my older 3500, so only really will be using the 4500 for towing the fifth wheel. Thanks.
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Yes it would be effected. If they have fixed it I wouldn’t worry, it’s a minor error with a big disaster… which means it’s an easy fix before it fails.
 
Jlmtmn79 said:
Well mine failed today may 31 2023 with 5601 on the truck ordered aug 22 built oct 22 bought dec22 was towing and 300 miles from from home. Dealer said he don’t have the parts in stock.
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I can get you on my spreadsheet. Just need the rest of the info when you have time. The general consensus seems to be parts are 45 days out, or at least that’s what they’re being told.
 
mbarber84 said:
I can get you on my spreadsheet. Just need the rest of the info when you have time. The general consensus seems to be parts are 45 days out, or at least that’s what they’re being told.
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Yea add my to the list. below is all info. I just got back from picking my truck up and drove it 250 miles back home. It drove just like it did before it broke down. Lucky for me the dealer had got the parts in the next day and didn’t have any trucks in front of mine. If anybody is around Paris Texas I would definitely recommend Chris the service advisor at Jay Hodge ram as he got, me a loaner to finish my trip and get my boat home
1. ordered AUG. 22
2. MFG OCT 22
3. Purchased DEC. 22
4. 5601 miles when failed
5. Serial # 2J- 0492
6. Not replaced
7. yes I was towing
8. Yes lost 1st threw 4th gear
9 yes I had reverse
10.May 31, 2023
11. June 2, 2023
12 replaced K1 clutch
 
I called the dealer and they don't know anything about the TSB aisin failure. The tracking sheet states at the top 8-9-21 to 12-5-22 my truck has a September 21 build date and Aisin serial# 1H-5083. I'm at 23,000 miles and i have a big 4k Yellowstone trip coming up i did a 4k trip to Yosemite trip last year and it performed very well. I'm not going to lie I'm a little nervous.
 
We did virtually the same last year going to Glacier from Minnesota. I have some concern about ours, but at my mileage or yours, I'm less concerned based on the failure pattern we see here of mostly low mileage trucks.

I have enough other things to worry about in life, I'm trying to prescribe to the philosophy of Drive more, worry less.
 
so another update for the thread im already on the list entry 97

yesterday (june 2) i received a phone call from the dealer and the tsb kit was installed. truck was put back together and put in reverse…no issues. then they went to put it in forward. all neutrals. they are now waiting to here back from engineering on a plan forward.

i also got bumped up to a gas f350 rental in may
 
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