2022 Aisin Failure Tracking Sheet

[Brutal_HO]

Let's keep the replies relative to mbarber84's tracking efforts.

There are several other threads you can post memes and rants against ramcares.

 

[Lamy_Bill]

MBarber84 here are my trucks vitals for your spreadsheet.

1. Date you ordered the truck (if applicable): Bought off Dealer's lot
2. Date of manufacture (See sticker on driver door for "date of manufacture (Build date)): 07/05/2022
3. Date you purchased the truck: 8/25/2022
4. Mileage on odometer at the time of failure: 12755
5. Serial Number of failed transmission (see blue stamped metal tag on side of the transmission. It will be something like "2H-2345": I will update you when I get this data element.
6. Serial Number of replacement transmission (if applicable)
7. Were you towing at the time of failure? No
8. Did 1st through 4th gear work? No
9. Did reverse work? Yes
10. What date did the transmission fail? 3/26/2023
11. When was the truck returned to you after repair?
12. Did your dealer replace the transmission with a new unit or was the failed transmission repaired with part:

Originally the local dealership service center said the transmission was on back order and they could not give a date.
4/3 I engaged Ram Customer Care and opened an incident.
4/4 An incident manager was assigned, she called me that day and said she was expediting the order for the transmission.
4/10 I heard from the incident manager that the ETA on the part was now 4/17. She said she would have tracking numbers and start scheduling repairs with the dealer's service center on 4/12.

 

[mbarber84]

@Lamy_Bill thank you for the info. For some reason I couldn’t find you on the spreadsheet. Maybe I opted to wait to add you until I got your info. In any case you’re on there now. Please keep me updated when you can. Just need transmission serial number of the failed transmission in order to have the complete data set for you. (Would need new transmission serial as well if that’s the route they go)

I’m surprised they’re going with a new transmission as it would seem the repair method is still preferred over the replacement, but perhaps that’s changing?

 

[JD24]

@aogmitch
@dumontchance
@Jmb5332
@Brannon
@M2 transport llc
@jchangras
@srider30548
@Bob S
@gwh2493
@Scott424
@Larbohn
@Capt Bill
@dygaar
@Callen
@SYDually
@Cattlehauler
@JD24

Looking for updates from you. You are currently still marked as “out of service” on my spreadsheet. If you have an update, or if I’m missing some of your info from the sheet, I would appreciate an update on that also.

Thanks!

unfortunately nothing new. The dealer hasn't even taken a peep at it! Dealer says it only has two technicians that are currently working on another HD truck. Also, all the nearby dealers, mine included, only have one garage bay/lift that can handle the weight of HD trucks. This is getting a little ridiculous and frustrating! I asked to have it towed to another dealer but they said all the other dealers nearby are backed up too. What can I do about this? It has been 10 days since arriving to the dealer on a tow truck. I have opened a claim and have been in contact with the rep from Ram. They said they can't really do anything as of now until it has been officially diagnosed. I will update as soon as get additional info. Thanks

 

[Frederick0430]

Progress is being made or so I’m being told. Four week back order starts 21Apr…apparently they can only order so many parts a week and my week starts then. Parts are expected to arrive 21May. That’ll put the truck at the dealership, sitting, for 7 weeks not counting the time to repair. Two months of lost work (roughly $20k) with no compensation. Ridiculous

Matt… still waiting on that transmission # for you. Would be a whole lot easier to get if it were not 4hrs away.

 

[mbarber84]

Progress is being made or so I’m being told. Four week back order starts 21Apr…apparently they can only order so many parts a week and my week starts then. Parts are expected to arrive 21May. That’ll put the truck at the dealership, sitting, for 7 weeks not counting the time to repair. Two months of lost work (roughly $20k) with no compensation. Ridiculous

Matt… still waiting on that transmission # for you. Would be a whole lot easier to get if it were not 4hrs away.

Not a problem I appreciate the update. Let me know when you get it and I’ll add it to your info. It’s unbelievable how long these trucks take to get fixed. Somehow some people seem to get lucky and have them back in less than 30 days

 

[gebertg]

Don't know if tracking serial numbers on transmissions that haven't failed yet helps, but here's mine and I have 5,038 miles on it. Looks like it was manufactured in August 2022 based on what I've read here.

Any correlation with low or high serial numbers in any particular month?

 

[riverbound]

add me to the list. started my one week vacation and made it about 12 miles form
home.




truck has 1113 miles on it.

 

[mbarber84]

@riverbound ok I’ll get you on it asap. Can you get me the following info:

1. Date you ordered the truck (if applicable)

2. Date of manufacture (See sticker on driver door for "date of manufacture (Build date))

3. Date you purchased the truck

4. Mileage on odometer at the time of failure

5. Serial Number of failed transmission (see blue stamped metal tag on side of the transmission. It will be something like "2H-2345"

6. Serial Number of replacement transmission (if applicable)

7. Were you towing at the time of failure?

8. Did 1st through 4th gear work?

9. Did reverse work?

10. What date did the transmission fail?

11. When was the truck returned to you after repair?

12. Did your dealer replace the transmission with a new unit or was the failed transmission repaired with parts?

 

[SYDually]

Update on mine this has all happened since last update.
Trans is being rebuilt. Last part showed up on 4/12. Tech got it all back together, and didn't like how it 'engaged' into drive. Over-nighted a new valve body after Chryslers recommendation along with clutch kit. Tech didn't think it would be enough and spent all of 4/14 on the phone with Chrysler on what needs to be done next. Still no update as of this time stamp.
If the trans went out and you rebuild the trans with the new valve body. Why would that not remedy the issue and allow the truck to be returned to me????

 

[mbarber84]

@SYDually thanks for the update.

“Harsh Engagement into gear” and “harsh shifting” have been two extremely common complaints from people who have had the TSB repair process completed.

I’m not sure what the reason behind it is, however my guesses would be:

A) Something was missed during the initial tear down and there’s additional damage that wasn’t corrected (human error)

B) There was one or more mistakes made during reassembly and repair. (Human error)

C) One or more of the components installed during the repair was not in-spec, damaged, etc.

Some of these TSB repairs seem to be working smoothly with no reoccurring issues, whereas others seem to have problems. Some repairs don’t make it off the lift, and some seem to fail a short time period after.

It’s extremely frustrating to watch all of this happening from the sidelines and not fully understand what’s causing this. But I can tell you with certainty not every TSB repair has been successful, based on discussions I’ve had with owners of these trucks. One hotshot hauler in particular just notified me that their truck just went down again recently and is on its way back to the dealership for the third time. The truck had an initial failure at approximately 1,500 miles, received a full replacement transmission, which subsequently failed at about 8,500 miles, and then was repaired under the TSB. Post-repair it made it to approximately 13,000 miles where it failed yet again. It’s currently on a hook, headed back to the dealer. It is unknown as to why the repair failed at this time.

Also just as a friendly request, can you please get the serial number off the side of your transmission and send it to me when you are able? I’ve been trying to identify by serial and see what can be learned there. Blue tag, side of transmission case. It’ll be like “2A-1234”

 

[SYDually]

@SYDually thanks for the update.

“Harsh Engagement into gear” and “harsh shifting” have been two extremely common complaints from people who have had the TSB repair process completed.

I’m not sure what the reason behind it is, however my guesses would be:

A) Something was missed during the initial tear down and there’s additional damage that wasn’t corrected (human error)

B) There was one or more mistakes made during reassembly and repair. (Human error)

C) One or more of the components installed during the repair was not in-spec, damaged, etc.

Some of these TSB repairs seem to be working smoothly with no reoccurring issues, whereas others seem to have problems. Some repairs don’t make it off the lift, and some seem to fail a short time period after.

It’s extremely frustrating to watch all of this happening from the sidelines and not fully understand what’s causing this. But I can tell you with certainty not every TSB repair has been successful, based on discussions I’ve had with owners of these trucks. One hotshot hauler in particular just notified me that their truck just went down again recently and is on its way back to the dealership for the third time. The truck had an initial failure at approximately 1,500 miles, received a full replacement transmission, which subsequently failed at about 8,500 miles, and then was repaired under the TSB. Post-repair it made it to approximately 13,000 miles where it failed yet again. It’s currently on a hook, headed back to the dealer. It is unknown as to why the repair failed at this time.

Also just as a friendly request, can you please get the serial number off the side of your transmission and send it to me when you are able? I’ve been trying to identify by serial and see what can be learned there. Blue tag, side of transmission case. It’ll be like “2A-1234”

It is what it is at this point. I'm going off human error. I'm not there so I could only make an umpteen list of things to assume of.

I'm just disappointed. I heard a term the other day from another truck owner of a different brand but of 2021 who has issue as well. He called them Covid trucks what ever was laying around that worked or showed up went in. My instruction to the dealer are "Right and tight, and only want to come back for an oil change"

I will once returned, but I will as service advisor for it, see if he wants to be helpful today.

 

[mbarber84]

They can blame COVID all they want but that’s about as lousy an excuse as any I’ve ever heard. The responsibility lies in selling a quality built truck that’s backed by a reliable, knowledgeable, and timely support system. Pandemic or no pandemic. COVID didn’t seem to slow down or disrupt their ability to cash sales checks. This issue is a multi-faceted failure. Failure in quality control, failure in product support, failure in parts supply, and failure in communication.

I saw the other day someone said something to the effect of (I’m paraphrasing here) “the aisins rarely ever broke down so they didn’t have a big supply of parts on hand to repair them”. This is also a poor excuse.

 

[SYDually]

This issue is a multi-faceted failure. Failure in quality control, failure in product support, failure in parts supply, and failure in communication.

Very very true.

 

[CaptainMike]

They can blame COVID all they want but that’s about as lousy an excuse an anything I’ve ever heard. The responsibility lies in selling a quality built truck that’s backed by a reliable, knowledgeable, and timely support system. Pandemic or no pandemic. COVID didn’t seem to slow down or disrupt their ability to cash sales checks. This issue is a multi-faceted failure. Failure in quality control, failure in product support, failure in parts supply, and failure in communication.

I saw the other day someone said something to the effect of (I’m paraphrasing here) “the aisins rarely ever broke down so they didn’t have a big supply of parts on hand to repair them”. This is also a poor excuse.

I truly believe this is another symptom of the failure of our society.

 

[dmacnevin]

Hello, I'm from Canada. Bought my truck in February 2022, manufacturer date was January 2022. I've got just about 13k kilometers on it. So far so good, but camping season will be firing up next month. Hopefully none of this happens to us, as we have several longer camping trips booked.

 

[mbarber84]

@dmacnevin it seems as though earlier built 2022’s seem to be experiencing this issue far less than ones built mid-late year.

 

[neutroniens]

Transmission failed Sunday 4/23/2023 reverse works no forward gears. Towed 5th wheel from storage parked at home. Truck shifted smoothly. Next day started truck and put transmission in drive. Heard a clunk did not go into gear. Ordered 07/04/2022 built 10/03/2022 delivered 10/28/2022 mileage 2,702 transmission SN 2I-2259. P0731 code

 

[mbarber84]

Transmission failed Sunday 4/23/2023 reverse works no forward gears. Towed 5th wheel from storage parked at home. Truck shifted smoothly. Next day started truck and put transmission in drive. Heard a clunk did not go into gear. Ordered 07/04/2022 built 10/03/2022 delivered 10/28/2022 mileage 2,702 transmission SN 2I-2259. P0731 code

Sounds like the K1 snap ring. I’ll get you on the sheet, and not surprising it’s another October 22 built truck. The DTC code is correct for this issue also. Have you had it towed to a dealer yet? Hopefully there’s one in your area that has handled these failures recently. There may be some hope that this situation is improving. The last truck I updated was down only 9 days. That’s a massive improvement over the 50-100 days I’ve seen prior. I’m still waiting to hear back specifically what happened to generate such a fast turn around time but I’ll report back when I know more.

 

[neutroniens]

I contacted

Sounds like the K1 snap ring. I’ll get you on the sheet, and not surprising it’s another October 22 built truck. The DTC code is correct for this issue also. Have you had it towed to a dealer yet? Hopefully there’s one in your area that has handled these failures recently. There may be some hope that this situation is improving. The last truck I updated was down only 9 days. That’s a massive improvement over the 50-100 days I’ve seen prior. I’m still waiting to hear back specifically what happened to generate such a fast turn around time but I’ll report back when I know more.

I contacted Ram roadside service. Tow truck arrived in about two hours towed to dealership on day of failure.