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2019 Ram Heavy Duty orders - Tell us about yours!

Stumblefoot said:
Thx texas.yankee. Sucks to read it took 3-weeks for a VIN and nearly 4-weeks to reach D1. My dealer originally said 4-6 weeks for order to pick up, but I just don’t see how that is going to happen at this point.
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i wouldn't get my hopes too high. I have been waiting 15 weeks for mine so far and it hasn't showed up yet!
 
I think we should start a thread with the names of the Chat people that give good versus generic answers on our order status. The other day I got a D1 status(don’t remember their name) from someone and yesterday Maurice gave me the generic all parts are ready...


So, if you get Maurice, try again...
 
jakalafus said:
So, if you get Maurice, try again...
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I asked Maurice what rail company my truck shipped on... he said "Saltillo Truck Assembly." ¯\(ツ)/¯

In general I seem to get better info calling vs. the online chat.
 
Just talked to Mitchell on RAM chat. He told the standard "we are in the shipping stage." But then he told me he would log into the shipping system for more details. He told me the rail car had arrived and that they were transferring to the delivery truck.
 
That's good info... I haven't gotten a Mitchell in all the times I've used the chat
 
So I did a little experiment, was on chat and called in at the same time. Chat gave me the same ol' it's KZ in shipping and we cant see anything speech. On the phone, they told me it has a rail arrival date of 5/9 in Salt Lake, and that he would expect to see it at the dealer by 5/20 at the latest.
So my scientific conclusion is that chat is useless once you are KZ
 
So today still D1 but called and they said delivery may 7th. Not sure how they can do that(even to AZ)but I will keep the faith...
 
jakalafus said:
So today still D1 but called and they said delivery may 7th. Not sure how they can do that(even to AZ)but I will keep the faith...
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How frustrating! Sorry to hear that. It will be quite the feat for your truck to be there in a week... Mine was built last week and I'm still expecting another 2-3 weeks to get to Idaho.
 
jakalafus said:
So today still D1 but called and they said delivery may 7th. Not sure how they can do that(even to AZ)but I will keep the faith...
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Sorry, but given comments and outcomes from other people posting, that is likely when they will start the build...
 
Gondul said:
Sorry, but given comments and outcomes from other people posting, that is likely when they will start the build...
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Good point Gondul, I guess I didn't think to ask who exactly it was that was saying delivery on May 7th. If it's RAM, then yes.. that is the estimated build date. If its the dealer, they are looking at old info and there's no way it will make it there that fast. Sorry to say
 
jpaeth said:
Good point Gondul, I guess I didn't think to ask who exactly it was that was saying delivery on May 7th. If it's RAM, then yes.. that is the estimated build date. If its the dealer, they are looking at old info and there's no way it will make it there that fast. Sorry to say
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Well they said ramp date I think. But I agree.
 
jpaeth said:
Good point Gondul, I guess I didn't think to ask who exactly it was that was saying delivery on May 7th. If it's RAM, then yes.. that is the estimated build date. If its the dealer, they are looking at old info and there's no way it will make it there that fast. Sorry to say
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I would guess the dealer is simply relaying what they are being told by RAM and screwing it up... I was told a delivery date of 4/17... and that was about the date I entered D1.
I agree that what RAM means by 'delivery' is not what most people think it means and thereby the confusion with the dealer...
 
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