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2019, 3500 diesel particulate filter gauge

Agree.
I too monitor with a CTS3 and find the same as you. When in passive mode I've seen the %soot level drop
 
You will not hear from ramcares when it comes to technical issues/questions. It’s not their job, they are basically a social media team helping people schedule and track repairs with a dealership that they would not know how to do so or were reluctant to do so otherwise.
Thanks I though they sometimes had solutions to tech problems.
 
Thanks for all of the answers concerning my problem and other information related to regens.
 
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