1st Service

[Gondul]

8K miles and I took her into the dealer with a laundry list of issues for them to look into along with Service Bulletin. STARS. and NHTSA numbers.
The Service Advisor said 'I've never had anyone show up with such a long list *and* citations'... told him I've had issues at other dealers playing stupid games and I just don't have time for that crap.

Let's see how long it takes them and if they resolve all the issues... I'm sure the AC will come back with 'working withing specifications', however the hood and service bulletin for the transmission flash should be no issue.

 

[woody284]

Wanna share your list? My truck hasn’t seemed to show any problems but doesn’t hurt to know the SBs. I’m about 500 miles away from my first service.

 

[Gondul]

You can go here 2019 RAM and pick 2500 or 3500... go through the list and see what applies.
None of the recalls applied to my truck, and most of complaints didn't either, but I did pull the transmission flash and the complaint about the AC.

 

[RamCares]

8K miles and I took her into the dealer with a laundry list of issues for them to look into along with Service Bulletin. STARS. and NHTSA numbers.
The Service Advisor said 'I've never had anyone show up with such a long list *and* citations'... told him I've had issues at other dealers playing stupid games and I just don't have time for that crap.

Let's see how long it takes them and if they resolve all the issues... I'm sure the AC will come back with 'working withing specifications', however the hood and service bulletin for the transmission flash should be no issue.

Hi @Gondul - Please be sure to keep us updated on your dealer's findings! We are more than happy to provide you with an additional layer of support if needed.

Wanna share your list? My truck hasn’t seemed to show any problems but doesn’t hurt to know the SBs. I’m about 500 miles away from my first service.

Hey @woody284 - When the time comes, please do not hesitate to send us a PM if you are interested in further support for your service visit!

Mark
RamCares

 

[Gondul]

Truck was ready this morning, prompt turn around, very pleased with Jerry Ulm in Tampa.

Updated TCM 18-19-05 MV
Updated PCM 18-19-06-AK
Updated DASM 18-20-09-94
STAR case for hood verified and hood adjusted

The AC will be an ongoing issue... it blows colder on the passenger side and overall it just doesn't blow very cold.
Per the tech, 'AC working as intended'... by which he means poorly, the Service Adviser seems well aware of the problem.

So add another AC problem to your list Mark (@RamCares)

 

[RamCares]

Truck was ready this morning, prompt turn around, very pleased with Jerry Ulm in Tampa.

Updated TCM 18-19-05 MV
Updated PCM 18-19-06-AK
Updated DASM 18-20-09-94
STAR case for hood verified and hood adjusted

The AC will be an ongoing issue... it blows colder on the passenger side and overall it just doesn't blow very cold.
Per the tech, 'AC working as intended'... by which he means poorly, the Service Adviser seems well aware of the problem.

So add another AC problem to your list Mark (@RamCares)

Thank you for taking the time to keep us updated, @Gondul. If you are interested, I am happy to escalate a case on your behalf regarding your AC so that you could at least discuss potential next steps further with a specialist. We are always a message away and happy to do what we can.

Mark
RamCares