12 inch radio mutes randomly

[CdnHO]

The 12 inch radio in my 2021 truck just started muting randomly. I am not pressing any buttons either on the radio or the steering wheel. As soon as I push the volume up button on the wheel or turn the volume up button on the radio, the sound resumes. Did a search but can't find anything so far. Only thing I think might cause this is something going on in the steering wheel. Bad clock spring maybe?

 

[CdnHO]

Well I solved the mystery. I played the radio with the truck parked. I played music on a usb stick. Sure enough the radio muted again. Took the truck for a ride using Sirius channel and no issues.Figured that the stick might be an issue. I copied all the files to a different stick and that solved the issue. Why it muted the radio randomly is a mystery. Just happy I didn’t have to take it to the dealership. Hope this helps someone with a similar experience some day.