OK, I finally found the darkside of EzLynk and Calibrated Power.
Here are the events I experienced, followed by my assessment of pros and cons at this point
I took my truck to the dealer for basic maintenance. Oil, fuel filters, lube the front end, and rotate tires. Pretty innocuous stuff. I flashed my ECM back to stock before doing so.
Before this, I had some conversation with a CP rep using the app about getting the Exhaust brake to remember its previous setting, so it stays on after I shut the truck down and restart it. He said it should do that now, and I said it does not. He checked and said I was correct and he manually edited the light tow tune that I was using and I downloaded it.
Flash back to the dealer..... got my truck done and I am in the parking lot getting ready to leave for work and I decided to try out the new tune with the EB save. It started off rocky and the phone was trying to transfer the data to the tuner and it took an abnormal amount of time, then the flash started and then hung at 22%. When that happened, the trucks electronics came on and the Shifter indicator letter "P" started flashing and I have to wait about 5 minutes for the tuner to time out, and it ended with a message that the flash failed, retry or cancel. I canceled and then realized I have a dead truck. No successful flash, no workey.
So, I figured that the manual edit the guy sent me must not have been debugged correctly, so I started over and thought, well, let’s try the street tune. It got to 50% and failed in the same manner. Now I was started to sweat. Tried to load the stock tune and it failed at around 85%. Now my ass is puckered up and the suction has me stuck to the seat. I tried again to load the street tune and this time it was successful and I have been driving with it for about a week....... until yesterday.
Thinking it must have just been a glitch and knowing I needed to tow my trailer soon, I deciding to reload the light tow tune, and not the one that had the EB save edited. This was the first tune I loaded and drove with for over a week before I had my truck serviced. I am at work in the parking garage, 30 miles from home, and though I would go ahead and flash before going home so the Tranny could go through the relearn process through all the stop and go traffic. It failed at 40%, tried to load the stock file, failed at 95%. Now I hit the WTF point and was starting to panic a bit, so I called CP and the conversation was less than stellar. His first question was stated in a manner that suggested I used poor judgement, and he asked, what made you flash the truck? In my mind, I thought, "because I wanted to and why does it matter". He then asked if I was connected to a battery tender. I said no, why would I need to be? He then proceeded to inform me that I should only be flashing in a safe place, such as my home, and have a tender attached. I told him that’s the first I have heard of it, considering I have had several conversations with CP and never was this advised. he stated that a common reason for flash failure is a drop in voltage and 13.5 is the limit. If voltage drops below that, the flash will fail. I explained the truck is only a few months old and my batteries are essentially new. He dismissed that and then said I can try disconnecting and reconnecting the tuner to re-establish the connection to the truck. And....... that’s all he had to say, along with the suggestion I can always call EzLynk directly to see if they can help. He also stated the obvious that whenever you flash your ECM, there is always a risk. I thought in my head, no ****, cpt obvious. He was less than empathetic and generally did not seem to be bothered that I was bricked in a parking garage somewhere in 100 degree heat. The last we left it was him stating "you will just have to keep trying until it takes". I ended the call at that point, realizing that I will have to have my wife drive 30 miles to connect to me with jumpers to ensure no voltage drop or I would have to get it towed to a dealer.
So, I reconnected the tuner, and tried again to load the light tow tune, and this time it took. On the way home, I noted that my electrical output was 13.8 when accelerating and it drops to 13.7 when decel or idling. I am not convinced the cause for the failures was due to a drop in voltage.
I will be leaving this tune in place since I do tow my trailer often and this is the most appropriate tune for my everyday driving. I am extremely apprehensive at this point and do not have a high degree of confidence in playing with my ECM, especially given the level of support I received yesterday.
My general impressions to date are:
Pros - 1.The EzLynk tuner is very simple to use and has a great interface, easy to manage the tunes, and allows a chat function but it’s not a realtime chat. You have to wait for a reply.
2.The tunes themselves are great and make a significant improvement of the trucks performance and allow setting changes that we would not normally be able to do.
Cons - 1. There is no manual, paperwork, or explanations provided as to why the tunes are different from each other or any FAQs or troubleshooting steps. This also includes the remark that was given about using a battery tender when flashing.
2. The naming conventions of the tunes are not consistent and have no in-depth description as to what the tune is explicitly doing. You have to guess or pick up the inference from the name.
3. The flash process is very inconsistent, at least for me. I have many more flash failures than successes. I am no longer comfortable or have confidence changing a tune away from my house.
4. Do not expect any significant level of support. You are absolutely on your own with this. The staff is generally friendly and helpful to a degree, with the exception of the guy I dealt with yesterday.