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I understand. You were correct. It should have been flashed at the factory. I don't know why the dealer can't do it. It appears I'm not the only one this happened to. On RamforumZ there is a thread where several people had the same issue, and the same frustrating experience with the dealer...
I just noticed on the Ram build and price that on the 2022 models trailer reverse guidance is now listed under tow tech group. Whereas on the 2021 model is still is not.
Ok. Case settled. They did screw up at the factory, No harm done though. They did compensate me with a 10 free oil change and tire rotation package which I transferred to my 1500 after I sold my 2500 to the dealer. Thanks for the reply back.
Did you get your truck? I'm curious to find out if you got the Trailer Reverse Guidance view with the Limited's Towing Technology Group. I'm thinking you didn't and that picture on Ram's Build and Price is indeed misleading.
Please let me know when you get your truck if you have it. Ram customer service just called and said it was probably just a mistake at the factory since no one else has complained about it. I told them that if it is a mistake then I should be compensated if it can't fixed, and if it isn't a...
Unfortunately it doesn't come with the Towing Technology Group on the Limited even though that is the view they show on Ram's Build and Price website. I'm sure Ram didn't do it intentionally, but I think they should have better quality control on what they show on their website. It's very...
Went to the dealer Thursday morning to resolve the issue. When driving there I noticed the TPMS suddenly wasn't working. I have had the aftermarket wheels on for 3 weeks and TPMS has worked flawlessly. Even though I had an appointment they said they were backed up and to leave the truck...
I just found a thread on Ramforumz titled "missing trailer reverse guidance". Same problem from an owner of a 2021 3500 Limited. He said his dealer is confused why he isn't getting that view. Ram Cares emailed him and basically said it couldn't be added, and apologized for the confusion...
I'm a little upset, sure. I was just saying it's a misleading picture. I did ask the dealer AFTER I received the truck and he agreed it was very misleading. I didn't realize the mistake until I had possession of the truck. I just naturally assumed you got the view that is shown. The main...