Hi my name is Ryan and I have a 2021 ram 5500 with 163,000 miles on it. The crank pulley just breaks off while I was driving. No signs of anything wrong with it. Dealership is saying after 3 months of sitting that the extended warranty company won't pay for it because they did the bolts failed. I find that hard to believe because they did the bolts were so in the holes and tight. They are wanting $30,000 to fix this. Does any one have any advice for me please? My business went under because of this and it's getting worse.
Ram Heavy Duty Forum
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Crank pulley broke
- Thread starter ryan_lee
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H3LZSN1P3R
You're doing it wrong
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Did the crank snap off or just the bolts sheared? 30,000$ sounds like they want to put a new engine in it plus about 10 grand in labour?
H3LZSN1P3R
You're doing it wrong
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well you need a new engine so you can either lawyer up and try to fight it or see if you can get a salvage engine and have it swapped in at a diesel shop instead of the dealer.
flan
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Sounds like if warranty won’t cover it I’d take it to an independent shop, a long block plus labor shouldn’t be so high. Depending how everything looks during disassembly you may get away with a short block and it would cost even less.
I’m sorry, I’m struggling to figure out what you’re saying here. I’m assuming some typos, but could you clarify?
Riddick
Well-Known Member
Here is my interpretation:
Dealership is saying after 3 months of sitting that the extended warranty company won't pay for it because the bolts failed. I find that hard to believe because the bolts were still in the holes and tight.
From the sounds if it your crank broke resulting in your crank bolt snapping off. I cant see how shearing the pulley off would break the crank itself. Also, very disappointed to see the warranty will not cover the repair...... assuming truck is 100% stock. How long are the extended warranties good for mileage wise?