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Zero. Ram Cares is useless. Mine went in June and still trying to get basic reimbursements after they left it stranded for 18 hours side of road and stopped working on a tow.
They did nothing to help, nothing to expedite, and are actively avoiding taking responsibility.
Sent from my iPhone...
2023-07-13: Wednesday
Still zero contact from Ram Cares. Sat on hold waiting for an “available case manager” to speak with us. Was informed our case manager (who was new and unknowledgeable in the first place) has left the company, and I should have been assigned a new Case Manager, and the Ram...
Funny thing (not funny at all) is our truck was identified for this issue when it was brought in for a different alert (Relay and anti lock brake sensor) and we were told parts are ordered and backlogged. Don’t know when available.. gave truck back and told keep driving as-is. I had no idea the...
Any details you can provide on this, finding a useful human w/in Ram sounds amazing..
Our transmission went, Stellantis quit attempting to even rescue the vehicle and left us stranded, now can’t get any attention on it (parts were available and work scheduled before it blew, now the parts are...
The parts for this recall were on back order for weeks, the truck was scheduled to receive the work on 7/14, because all the parts came in and needed to be assigned to the job order to not “lose them.” Transmission blew on 6/30, and have found no one willing to move (tow) the truck to the parts...
Apparently, nothing like public attention motivates a large company who can afford to frustrate and alienate customers with poor after purchase support.
Here’s an update on how Ram Cares doesn’t seem to Care..
2023-06-30: Friday
Stellantis Road Side Assistance was unable to locate an...
I just inquired the same thing.. TSB January 11, 2023.. I rolled away January 30, 2023 without any knowledge this was an active issue.
My experience was preventable.
1. 6/23/22
2. 9/24/22
3. 1/30/23
4. 2,048
5. TBD at the moment
6. NA at the moment
7. Yes
8. No
9. Yes
10. 6/30/23
11. TBD at the moment
12. TBD at the moment
Called our auto insurance. A tow truck was dispatched immediately and regular follow ups, prompt service.
We are looking into more targeted road side assistance for situations when towing. Never again
At 5:30 pm on Friday June 30, 2023, traveling on RT-90 in a brand new Ram 3500 with HO / Aisin AS69RC transmission (2000 miles on the vehicle) - the transmission completely blew up on the interstate off ramp, cutting us off from power completely while towing a 38” travel trailer exposing us to...