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Ram Care - Very Misleading

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oilnewby

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On the Ram Care website it says that 2017 and newer trucks (2500 included) will received 2 years of complimentary oil changes or a total of 4. I drove to the dealer first thing this morning to be told that the complimentary oil changes are only for Texas residents.

This is extremely misleading as no where on the site does it state this; disappointing at best.

Ram; it would seem that you would need to state this as an exception as this offering is only offered in 1 state - seriously?
 
Just found this under terms:

MEMBERSHIP ELIGIBILITY
Membership in the Plan is open to residents of the state of Texas who are eighteen (18) years of age or older. Purchasers of select MY17 or newer Ram Brand models are automatically enrolled in the Plan at time of purchase (see list of eligible models below) at no cost to the customer. In addition, owners of MY14 or newer Ram Brand vehicles may buy in (pay) to join the Plan. State and local taxes may apply.
 
Thanks for sharing - I did not see that. To me this seems like a major selling point of Ram Care and to only offer it in one state seems crazy to me. Why even list it as one of the benefits?
 
oilnewby said:
On the Ram Care website it says that 2017 and newer trucks (2500 included) will received 2 years of complimentary oil changes or a total of 4. I drove to the dealer first thing this morning to be told that the complimentary oil changes are only for Texas residents.

This is extremely misleading as no where on the site does it state this; disappointing at best.

Ram; it would seem that you would need to state this as an exception as this offering is only offered in 1 state - seriously?
Click to expand...

I just Googled “ramcare complimentary oil changes” and the link says Texas only. It also says Texas only under terms and conditions. You are right that it isn’t very prominent but I’m not sure they intended for you to get to the site. What made you end up on that web page? I don’t think there was anything malicious going on other than them thinking no one is going to see this unless we want them to see it and being totally wrong about that assumption.


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brucie said:
I just Googled “ramcare complimentary oil changes” and the link says Texas only. It also says Texas only under terms and conditions. You are right that it isn’t very prominent but I’m not sure they intended for you to get to the site. What made you end up on that web page? I don’t think there was anything malicious going on other than them thinking no one is going to see this unless we want them to see it and being totally wrong about that assumption.


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Click to expand...
I also have a Wrangler that has a similar program so when I saw the oil changes I didn't even think to look into whether or not it was offered to all customers. At the end of the day I just ordered a filter and oil today and will do myself. Thanks all
 
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