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I'm in a worse condition than that. I traded my 2012 in and put 1650.00 down prior to the trade. Tomorrow is week 16 and still no truck. The dealer has been good to work with so tomorrow he is calling his rep. and I'm calling Ram Care line to find out why my truck is sitting at the last drop point prior to being loaded on a hauler to be delivered. It was there last week. WTF.
Mines been sitting at the rail yard waiting to be semi hauled now since 12/21....
As a customer, I do not see this as an excuse. That’s like Walmart saying I can’t actually have the tv I bought right now because it’s behind other TVs and we are not going to have our employees get that now, please wait we let you know at undetermined time when you get to your tv. Point blank Ram contracts and controls its shipping, as such it’s Ram’s responsibility to prioritize orders. We are talking about 50-90K purchases and I’m getting customer service at a fast food chain level.
I know that this isn't the same situation for everyone, but when I placed my order for my '21 I was told 12 weeks for delivery to the dealership. I'm going on week 10 so I'm not too worried as of yet. It seems that a lot of other dealerships are providing misinformation to their customers when ordering with unrealistic delivery times which I think is compounding the issue. Ram is only one of many manufacturers relying on rail shipping to deliver their product and maybe others are paying more? It also could be just an isolated incident as well due to human error?
As of today I'm at week 16 still no truck. Ram Care called me two weeks ago and gave me a estimated delivery date of Jan 4th through the 18th. Last week My truck was on a rail car before being off loaded and shipped via semi truck to the dealer. Today it's still there. Ram Care now is trying to push out my delivery date from Jan 22nd to Feb 5th. And this is after a Rep. said he would put it on the "fast track" to get me the truck ASAP. TOTALLY NOT ACCEPTABLE. I requested a call from the Rep. and will see why it's being delayed again only 5 hour drive from my dealership.
Yeah, everyone is experiencing a different delivery experience for sure. From the discussions with my dealer, it sounds like they are the ones responsible for securing the truck delivery from the rail yard to the dealership and not FCA? Maybe that's different for each dealership?
How exactly does the cryptostickers site work? Would I have to have my VIN before I can use it for anything?
Was told 12-14 weeks, which if not delayed at the Body vendor for bed liner and running boards for over 3 weeks, I would have had the truck already. That pissed me off to begin with, then they are delivering "Dealer Inventory" vehicles ahead of "Sold Trucks" which is the second thing that's rubbing me the wrong way. Lastly, its at the rail yard and has been there for over a week and they aren't moving it along and then they push out the delivery date by potentially 3 more weeks. Am I now really Pissed Yea, I'm Pissed. If I could walk away from this deal I would and have them stick it {mod delete}. I'm at 4 months now and potentially 5 before I get a truck is Not Good Customer Service and Not what I bargained for.
12 week window was not typical 3 months ago. You can see the fleet window delivery times from Oct 2020 and prior if you google it, it was 6-8 weeks. Ram told me the same in Oct 2020 as well as the dealer.
Yes, you put in your VIN number and it will alert you when the build sheet and/or window sticker is available.
I just fired off an email response to Customer Care, asking how they can justify delivering "dealer inventory" vehicles while a "sold" vehicle is sitting on a railcar awaiting to be transported the last leg of the journey to the dealership 5 hours away. That's what's pissing me off. If I could have bought a truck to fill my needs I would have done it instead of ordering one. As far as being worth the wait, I'm quickly moving away from that feeling. After being delayed repeatedly due to unknown reasons and/or incompetence. My feelings of excitement for the new truck are turning into disinterest and it's about ******* time attitude no thanks to RAM and FCA.
I just had a phone call with Ram Cares Factory rep. No build date insight and now no shipping date given either. Went from shipping on the 17th to now not knowing when they will actually build it. 11 weeks and counting. More than 8 weeks in D1 status and they can't even figure this one out. Starting to lose some faith in this process. I didn't order anything super special either.
I get it, but as soon as you're pushed to your absolute limit it'll show up. That would be my luck anyway, haha!
