2020 Ram 3500 with factory brake controller: I have a Jayco 5th when’ll 39 foot. When I plug in 7 pin and go to select the 5th gooseneck for heavy electric brakes it says trailer not compatible. On my trip to Florida every time I rehitched it say same thing and so I need to manually put on controller for harder stops. I have contacted dealer he says it’s the trailer axles, and Jayco says there is a module to make them communicate however i haven’t been able to find anything. Anyone have any suggestions ?
Ram Heavy Duty Forum
Register a free account today to become a member! Once signed in, you'll be able to participate on this site by adding your own topics and posts, as well as connect with other members through your own private inbox!
electric brake problem
- Thread starter Garyg
- Start date
Have you hooked up your truck to a different trailer, and see if everything works, or have someone else hook there truck and see? That would be my route. That way you are isolating the issue to the trailer, or truck. If a wire has been scraped, not joined together well enough in the trailer, you can get the errors you are having. I was getting weird braking and errors on my trailer, and I ended up having to rewire part of the trailer brake system.
I have run my truck in both the light and heavy brake selection on my trailer to see the difference. The truck could care less what selection I had, but definite difference on trailer braking.
Understand, Jayco ain't the quality it use to be.
Edit: Just to add, I was getting the no brakes/weird braking/errors when I was using the brake pedal. The manual brake always braked the trailer properly.
I have run my truck in both the light and heavy brake selection on my trailer to see the difference. The truck could care less what selection I had, but definite difference on trailer braking.
Understand, Jayco ain't the quality it use to be.
Edit: Just to add, I was getting the no brakes/weird braking/errors when I was using the brake pedal. The manual brake always braked the trailer properly.
Last edited:
RamCares
RamCares Team
- Messages
- 1,308
- Reaction score
- 700
- Points
- 113
Hi Gary, we are sorry to hear the trouble you've experienced with your brake controller. We certainly would like to see that this is resolved for you for safe traveling in the future. Please do not hesitate to send us a private message if you are in need of any additional support while addressing this concern with your dealer. We are more than willing to get a case escalated on your behalf to a customer care specialist for additional assistance in having this resolved.
Kathryn
RamCares
Thanks: I am waiting for another reply from Jayco again. I went to a local Jayco dealer and they never heard of this problem or a module to make truck and trailer communication. I am getting to the point of getting an attorney involved or even the highway safety association. This is a huge safety issue not having heavy brakes when needed.
The trailer is "dumb", it does not talk back to the truck. All the truck is looking for, is resistance values when you hook up. If the value is what it expects, great, if not, it starts showing errors.
If you are at the Jayco dealer, back up to a trailer and hook up your truck. That will tell you if it is truck or not. You can also go to your truck dealer, and test the truck. The service department has a plug that acts like a trailer to test the system.
Sent from my Pixel 5 using Tapatalk