ThreeBearsHD
Well-Known Member
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I bought a set of Milestar Patagonia X/T tires in 37" for my pickup about three weeks ago from Discount Tire. On the 75-mile trip home, I noticed that they were not properly balanced. Since the cost of going back to Discount Tire in terms of fuel and time was excessive, I just went to a local tire chain and had them balanced.
They told me that two of the tires were way out of round and took 11 and 18 ounces of weight to balance, but would still cause a shimmy. They said that they have seen a lot of bad tires from Milestar and that anything needing over 5 ounces of weight to balance was typically sent back to the manufacturer.
That night, I sent an email to Milestar advising them of the issue and asked what their policy was in regards to warranting a tire that was so out of round. I received no reply over two weeks later.
Today, I sent an email to Discount Tire advising them of my situation and if they could replace the two bad tires. I also sent a 2nd email to Milestar Tire advising them that they ignored my first email and if they ignore a second attempt to try and get a fair resolution, that I would then begin a campaign on social media highlighting how they produced two unsafe tires and refused to acknowledge or replace the tires.
Normally, I try to be very understanding and graceful when I experience bad service or products. But this is the third incident in which Discount Tire has mounted and balanced tires that were either improperly balanced, or so out of round that they were a hazard. Plus, me sending an email to Milestar was an attempt to give them a chance to do the right thing and replace the defective tires. They ignored my communication.
I think that I am being reasonable in wanting tires that are able to be balanced with less than five ounces of weight. I paid $322 each for tires. Two of them are defective. I just want to have the tires replaced and my cost in fuel and another tire balance compensated.
Am I being unreasonable?
They told me that two of the tires were way out of round and took 11 and 18 ounces of weight to balance, but would still cause a shimmy. They said that they have seen a lot of bad tires from Milestar and that anything needing over 5 ounces of weight to balance was typically sent back to the manufacturer.
That night, I sent an email to Milestar advising them of the issue and asked what their policy was in regards to warranting a tire that was so out of round. I received no reply over two weeks later.
Today, I sent an email to Discount Tire advising them of my situation and if they could replace the two bad tires. I also sent a 2nd email to Milestar Tire advising them that they ignored my first email and if they ignore a second attempt to try and get a fair resolution, that I would then begin a campaign on social media highlighting how they produced two unsafe tires and refused to acknowledge or replace the tires.
Normally, I try to be very understanding and graceful when I experience bad service or products. But this is the third incident in which Discount Tire has mounted and balanced tires that were either improperly balanced, or so out of round that they were a hazard. Plus, me sending an email to Milestar was an attempt to give them a chance to do the right thing and replace the defective tires. They ignored my communication.
I think that I am being reasonable in wanting tires that are able to be balanced with less than five ounces of weight. I paid $322 each for tires. Two of them are defective. I just want to have the tires replaced and my cost in fuel and another tire balance compensated.
Am I being unreasonable?
