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New 2500 issues

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CalTinsley

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I just purchased a 2025 Ram 2500 Laramie with the 6.4 hemi. Shortly after the purchase (500 miles) I found the coolant leaking. I took it to the local dealer (the dealer I bought it from is 125 miles away) for repair and they say the radiator is bad and will take 12 days to get. Also, when looking to see what was leaking, I found that the undercarriage is caked with mud (see pics). Has anyone else had issues with radiator failure? Is it normal to take almost 2 weeks just to get a radiator? When I told the selling dealer about the mud caked on the undercarriage, they said that it is a known issue with trucks manufactured in Mexico. I suspect that the truck was driven off road at some point. Could off road use have caused the radiator to fail or be damaged? Has anyone else seen this amount of mud on a new truck? Any feedback would be appreciated.
 

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I had a bunch of dirt all up in the engine bay and under the truck. It's probably from driving the dirt roads to the rail yard and around in the rail yard. Probably not many paved areas around there.
 
You would think on the PDI all of that would be taken care of. What a shame.
 
Yea, you'd think! Also, think they'd clean it before they installed the running boards on top of the mud?
 
CalTinsley said:
I just purchased a 2025 Ram 2500 Laramie with the 6.4 hemi. Shortly after the purchase (500 miles) I found the coolant leaking. I took it to the local dealer (the dealer I bought it from is 125 miles away) for repair and they say the radiator is bad and will take 12 days to get. Also, when looking to see what was leaking, I found that the undercarriage is caked with mud (see pics). Has anyone else had issues with radiator failure? Is it normal to take almost 2 weeks just to get a radiator? When I told the selling dealer about the mud caked on the undercarriage, they said that it is a known issue with trucks manufactured in Mexico. I suspect that the truck was driven off road at some point. Could off road use have caused the radiator to fail or be damaged? Has anyone else seen this amount of mud on a new truck? Any feedback would be appreciated.
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Probably lot attendants having fun? Seems logical, or maybe a salesman borrowed?
 
I'm going to ask the dealer who's replacing the radiator to download the event data recorder and see if it shows any evidence that it was abused before i bought it.
 
Remember, these are built in a 3rd world country. Not everything is paved like it is here. And they sit in a lot, probably dirt, waiting to be loaded on a train car. Then shipped by train to a major yard in the US to them be trucked to the dealer.
So dirt is understandable. Mud if they had rain.
 
CalTinsley said:
I'm going to ask the dealer who's replacing the radiator to download the event data recorder and see if it shows any evidence that it was abused before i bought it.
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How many miles on it when you took delivery????
 
My 24 Power Wagon was caked with mud underneath when it arrived at the dealership. They sent pictures the day the truck arrived with the car hauler in the background. The dealership paid to have someone local to me clean the chassis. (The local guy did a crap job on the cleaning, but that is another story). Reading this thread, my takeaway is that it occasionally happens. I don't the recall the mileage when I picked up the truck, but the idle hours were high. I didn't record the hours but the amount struck me as unusual.
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Crusty old shellback said:
Remember, these are built in a 3rd world country. Not everything is paved like it is here. And they sit in a lot, probably dirt, waiting to be loaded on a train car. Then shipped by train to a major yard in the US to them be trucked to the dealer.
So dirt is understandable. Mud if they had rain.
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I'm sorry but you are way more tolerant than I am. I don't care where these get assembled or how they get to the dealer. If my $$ truck is not "showroom queen ready" when I take delivery, I don't.
 
Good luck with that. Unless you get a high end dealer with a true detail crew, it ain't happening.
Most dealers either hire out a company for a quick spray down, drive it to the drive thru wash, or are paying some kid minimum wage with a pressure washer.
 
Weird. I cannot believe Ram would drive these on muddy roads and have them delivered like that. Most new vehicles should have less than 10 or maybe 15 miles, if delivered normally.
 
Crusty old shellback said:
Good luck with that. Unless you get a high end dealer with a true detail crew, it ain't happening.
Most dealers either hire out a company for a quick spray down, drive it to the drive thru wash, or are paying some kid minimum wage with a pressure washer.
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So, you just take it "as is" based on their best effort? There are some crappy dealers out there, but that should be vetted before you sign any P&S. And no $$ transacts before you PDI the truck yourself. Inability to close on the sale is very motivating.
 
After almost 2 weeks in the shop, the new radiator is supposed to arrive tomorrow. Wonder if they'd actually tell me whether the radiator failure is related to anything that happened before i purchased it? Also, interested to see if they actually show me what the data recorder shows (hard brake, throttle position, speed, acceleration, etc). Stay tuned.
 
Picked it up yesterday (only 11 days to get a radiator!). Dealer claims that they can't (or won't?) download information from the data recorder. Could that possibly be true?
Anyway, drove it home 20 miles last night without incident and parked it. This morning the dealer who repaired it called to see how everything went with the repair. I let the call go to VM and took the truck for a short ride to see if everything was still OK. Now I have a warning light (see pic) that, according to the dealer, Ram has no solution for yet. I know new vehicles have tons of electronics and they can be temperamental, but I had zero issues with the four other vehicles purchased over the past six years (one a Ram 1500 that needed only oil changes and air and cabin filters).
 

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If there wasn’t any mil light on when you took it there, it’s obviously something they did during the repair. I’d take it back and make them fix it. Maybe @RamCares can be of assistance.
 
Agree, but the dealer says it's a Ram/Stellantis issue and unfortunately there is no fix for it yet. I've been looking into the problem since my previous post and it looks like many others are having the same issue. Pretty sad that Ram hasn't resolved this. Not that they give a ****, but the dealer and Ram both suck.
 
Was that part of the recall where the Canadian display was installed by mistake? These Radiators like most modern ones have cheap plastic tanks. 2 failed on my 2018, but the 2019 appear way more robust. Honestly electronics have been pretty reliable for me. Hard reset on the Uconnect for my 2026, but thats about it.
 
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