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“Uconnect box requires service” bug hits me too.

Rodehawg97

Rodehawg97

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My 2022 Level 2 equipped Power Wagon has just recently started to have issues with its infotainment center. I get a “Uconnect box requires service” every time upon start up as well as a radio channel select button that seems to have a mind of its own too upon start up which thinks I like Hindi music. I don't. I've read all the complaints about this system in 2022 Rams and it seems the only fix is to trade your truck in. The problem is I've got too much invested in getting my Power Wagon to where I want it that I won't get compensated for during a trade-in so until Stellantis 'fesses up that they screwed the pooch on this one and start fixing it for free I'm stuck with the problem.
 
My 22 level 1 power wagon started getting the same message 2 months ago. I haven't brought it in yet but this is the second time it has happened. First time was actually a year ago and the dealership replaced the telematics module under warranty.
 
I've been fighting with them with a faulty 8.4 since literally 3 months after purchase of my 22 PW. Multiple dealers, most able to replicate the issue then some "STAR tech" shuts down any warranty work. @RamCares offers to help with no success. Seems my only option is to pay out of pocket for a new Uconnect 5 system/module which is beyond frustrating. Fortunately they have done a great job with any mechanical issues replacing my front drive shaft and rear diff/locker actuator under warranty.
 
Hello, @Rodehawg97, @Chris85xlt, @newmason, and @RIDEaCANYON

If you all are continuing to experience the above and would like an additional layer of support when working with your dealership then let us know individually via private message. We're here any time!

Hannah
Ram Cares
 
Perfect! We have since responded to your private message, @Chris85xlt.

Hannah
Ram Cares
 
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