<div class="bbWrapper"><a href="https://hdrams.com/forum/members/201/" class="username" data-xf-init="member-tooltip" data-user-id="201" data-username="@RamCares">@RamCares</a> <br />
<b>[HELP] Ongoing P2459 Issues After DPF Replacement – Ram 2500 6.7L – Ram Customer Care Not Responding</b><br />
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I’ve been dealing with a frustrating and unresolved issue on my <b>2022 Ram 2500 6.7L Cummins</b> since <b>May 26, 2025</b>, and I’m hoping someone here has advice or has been through something similar. At this point, I feel like I’m getting nowhere with Ram Customer Care or the dealership.<br />
<h3 class="bbHeading"><a class="u-anchorTarget" name="-what-happened"></a>What Happened:​<a class="hoverLink" href="#-what-happened" title="Permanent link"></a></h3><ul>
<li data-xf-list-type="ul">I originally got <b>code P2459</b> (“DPF Regeneration Too Frequent”) on my personal scan tool and brought it to the dealership.</li>
<li data-xf-list-type="ul">They ignored it and claimed the issue was the <b>mass air flow sensor (MAF)</b>. So, they replaced the MAF sensor.</li>
<li data-xf-list-type="ul">The problem didn’t go away — regen cycles kept happening way too often and fuel consumption was ridiculous.</li>
<li data-xf-list-type="ul">I scheduled another visit and showed <b>P2459 still active on my scanner</b>, but the dealership claimed they couldn’t find it in their system.</li>
<li data-xf-list-type="ul">I had to <b>request a freeze frame</b>, and only THEN did they admit the code existed and started the process to replace the DPF.</li>
<li data-xf-list-type="ul"><b>DPF was replaced on 6/26/25.</b> Problem still isn’t fixed — truck is still doing constant regens and using large amounts of fuel during the regen, and <b>P2459 is still showing up</b>.</li>
<li data-xf-list-type="ul">I later checked my repair receipt and saw the dealership <b>did not install the required exhaust gaskets</b> (<b>68379574AA and 68437471AA</b>) that are listed in <b>TSB 25-005-24 REV. B</b> — so they didn’t even follow the bulletin properly.</li>
</ul><h3 class="bbHeading"><a class="u-anchorTarget" name="-ram-customer-care-experience"></a>Ram Customer Care Experience:​<a class="hoverLink" href="#-ram-customer-care-experience" title="Permanent link"></a></h3><ul>
<li data-xf-list-type="ul">I’ve called multiple times and been <b>hung up on three different occasions</b>.</li>
<li data-xf-list-type="ul">My <b>case manager won’t return calls or emails</b> — completely unresponsive.</li>
<li data-xf-list-type="ul">I was <b>offered CDI pricing by </b>(Mike McDonald and Steve Stander) but was never given the code or how to use it.</li>
<li data-xf-list-type="ul">Earlier in this process, I formally requested that all communications from Steve and Mike be conducted via email to maintain a documented paper trail. Despite this request, I received an unexpected phone call in June, during which both Steve and Mike asked me why I preferred email. When I explained the need for transparency, they responded that they "didn’t see the need" to use email. To me, this was concerning—and felt like an effort to avoid leaving a record of our discussions, especially since important items like the CDI pricing offer were never properly followed up in writing.</li>
<li data-xf-list-type="ul">I asked about the <b>buyback process on 7/8/2025</b>, and they told me it can only begin once the truck is at the dealership. Well, it IS — and now I’m being told I need to wait <b>another two weeks</b> for a diesel tech to look at it again.</li>
<li data-xf-list-type="ul">No loaner vehicle. No resolution. Just silence.</li>
</ul><h3 class="bbHeading"><a class="u-anchorTarget" name="-context"></a>Context:​<a class="hoverLink" href="#-context" title="Permanent link"></a></h3>This has been a horrible experience with no end in sight. This is my 4th <b>time back</b> at the dealership, and I still don’t have a working solution. I've got all documentation if anyone from Ram is actually watching this forum.<br />
<h3 class="bbHeading"><a class="u-anchorTarget" name="-has-anyone-else-had-this-happen"></a>Has anyone else had this happen?​<a class="hoverLink" href="#-has-anyone-else-had-this-happen" title="Permanent link"></a></h3><ul>
<li data-xf-list-type="ul">P2459 showing even AFTER DPF replacement?</li>
<li data-xf-list-type="ul">Dealership skipping steps from the TSB?</li>
<li data-xf-list-type="ul">Customer service blowing you off?</li>
</ul>I’m open to any suggestions. I’ve been more than patient, but this is turning into a nightmare.<br />
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Thanks in advance for any advice.</div>
