JUNKRAM2022
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In Preface, the truck is a 2022 RAM 2500 Mega Cab Limited Cummins 4x4 purchased brand new in May of 2023. As of this moment the truck has 15,677 miles on it. Truck has been nothing but an electrical nightmare since day 1. Number 1 issue has been the 12 inch screen and its wanting to do whatever it wants to do randomly. This spread into other features randomly not working like audio control buttons on steering wheel. Soon after random issues with backup sonar system sometimes working and sometimes not. Add in the Passenger front window that would go down normal speed but barely be able to have the strength to raise itself up and often trip itself out and go back down. I run 2 cell phones, one personal and one for my business. The system will randomly connect and disconnect to the phones to bluetooth and switch screens showing bluetooth lost connection with phone and to go to device manager screen, CONSTANTLY. Android auto has been next to impossible to use due to these issues and it is the most necessary app to run because RAM's Navigation software system is the stupidest system I have ever seen.
Fast forward several months and several visits to a local dealership. They would do nothing about the window issue on pass. side saying nothing was broken so they can not initiate service (B.S.) Had them look into the insane regen frequency (90-120 mile intervals). No fix. After a couple visits they finally initiated a STAR case on the radio system for the random screen changes, tuner going wild, connection issues, etc. Finally installed a new radio in it at roughly 7 or 8 k miles I think. During all of this I worked with Ram Cares and opened a case with them. Eventually was assigned a case specialist or something like that. Of course, the case manager was located overseas and nearly impossible to understand via phone conversation so email was main form of contact. All emails saved by the way.
Well, fast forward some more and the radio issues were not resolved and eventually continued to get worse. Even when plugged into USB ports in dash the connections would cut and skip out like crazy. During this stretch my personal phone was replaced with a new one. Had Samsung Galaxy ZFold 3 and now Samsung Galaxy S24 Ultra. Well same issue with new phone. Tried not running second phone on the system and still the same. Grew tired of this dealership and their lack of action and poor attitude so took it to another. Also the communication with case manager was beginning to get more involved. I said I am trying to run a business and this truck is an integral part of this business towing the equipment between jobsites. After probably 8 to 10 dealer trips at this point I said that when this truck goes in for service I need an equivalent truck that can pull 15,000 plus pound trailer setups every time this thing is in for service. She said they will take care of me and I just need to take the truck in for service. Went to the dealer and they do not have this type of loaner vehicle and when dealer's service manager talked with regional RAM service rep they said that RAM only covers $45 per day for rental which does not get you a 2500/3500 truck. So lies from Ram Cares. I demanded that one of the following option happen: 1. RAM buy their lemon back immediately. or 2. RAM fix the truck and while it is in the shop for any service and equivalent truck be provided to me to conduct my business. After repairs complete RAM provide me with 5 year/100,000 mile $0 deductible fully transferrable bumper to bumper warranty to cover future issues with their lemon. or 3. Continue on as they are doing and I will file a complaint with NHTSA for the random screen changes that are a huge distraction to the driver. I would also hire an attorney and sue for cost of vehicle, lost income, expenses incurred, and any court costs associated. I would also join every social media platform available to me and tell my story, post GoPro video footage of what is happening, and make them famous.
A few weeks later her alloted time for the case must have expired and she closed the case saying I could reopen a new case if it was not resolved. New dealer had new STAR case opened and did another radio swap and this did nothing but make the problem worse. Brought it back to dealer just a week and a half or so ago for another round and another STAR case. They replaced the USB hub setup in the center stack area. Got it back and did not even make it out of the parking lot before it faulted out. Dealer gave me printouts of STAR publications related to issues like this and I went through those suggested steps and now it has gotten 10 times worse. This thing is barely tolerable to drive.
NHTSA complaint has been filed since this latest round. New RAM cares case started. Surprisingly, have not heard a single word out of them. LOL. Do they want to do this the hard way?
Is anybody else having this much trouble with these things? BTW, during the last stretch while dealer and RAM engineering were troubleshooting and doing the USB port thing, they gave me a brand new 2025 RAM 1500 Laramie with that version of the big screen radio. I had that loaner for about 8 days and a little over 350 miles. My phone connected flawlessly to this truck every single time. Music played off phone app never skipped or cut out 1 single time. Worked perfect. So the phone is not the problem.
Fast forward several months and several visits to a local dealership. They would do nothing about the window issue on pass. side saying nothing was broken so they can not initiate service (B.S.) Had them look into the insane regen frequency (90-120 mile intervals). No fix. After a couple visits they finally initiated a STAR case on the radio system for the random screen changes, tuner going wild, connection issues, etc. Finally installed a new radio in it at roughly 7 or 8 k miles I think. During all of this I worked with Ram Cares and opened a case with them. Eventually was assigned a case specialist or something like that. Of course, the case manager was located overseas and nearly impossible to understand via phone conversation so email was main form of contact. All emails saved by the way.
Well, fast forward some more and the radio issues were not resolved and eventually continued to get worse. Even when plugged into USB ports in dash the connections would cut and skip out like crazy. During this stretch my personal phone was replaced with a new one. Had Samsung Galaxy ZFold 3 and now Samsung Galaxy S24 Ultra. Well same issue with new phone. Tried not running second phone on the system and still the same. Grew tired of this dealership and their lack of action and poor attitude so took it to another. Also the communication with case manager was beginning to get more involved. I said I am trying to run a business and this truck is an integral part of this business towing the equipment between jobsites. After probably 8 to 10 dealer trips at this point I said that when this truck goes in for service I need an equivalent truck that can pull 15,000 plus pound trailer setups every time this thing is in for service. She said they will take care of me and I just need to take the truck in for service. Went to the dealer and they do not have this type of loaner vehicle and when dealer's service manager talked with regional RAM service rep they said that RAM only covers $45 per day for rental which does not get you a 2500/3500 truck. So lies from Ram Cares. I demanded that one of the following option happen: 1. RAM buy their lemon back immediately. or 2. RAM fix the truck and while it is in the shop for any service and equivalent truck be provided to me to conduct my business. After repairs complete RAM provide me with 5 year/100,000 mile $0 deductible fully transferrable bumper to bumper warranty to cover future issues with their lemon. or 3. Continue on as they are doing and I will file a complaint with NHTSA for the random screen changes that are a huge distraction to the driver. I would also hire an attorney and sue for cost of vehicle, lost income, expenses incurred, and any court costs associated. I would also join every social media platform available to me and tell my story, post GoPro video footage of what is happening, and make them famous.
A few weeks later her alloted time for the case must have expired and she closed the case saying I could reopen a new case if it was not resolved. New dealer had new STAR case opened and did another radio swap and this did nothing but make the problem worse. Brought it back to dealer just a week and a half or so ago for another round and another STAR case. They replaced the USB hub setup in the center stack area. Got it back and did not even make it out of the parking lot before it faulted out. Dealer gave me printouts of STAR publications related to issues like this and I went through those suggested steps and now it has gotten 10 times worse. This thing is barely tolerable to drive.
NHTSA complaint has been filed since this latest round. New RAM cares case started. Surprisingly, have not heard a single word out of them. LOL. Do they want to do this the hard way?
Is anybody else having this much trouble with these things? BTW, during the last stretch while dealer and RAM engineering were troubleshooting and doing the USB port thing, they gave me a brand new 2025 RAM 1500 Laramie with that version of the big screen radio. I had that loaner for about 8 days and a little over 350 miles. My phone connected flawlessly to this truck every single time. Music played off phone app never skipped or cut out 1 single time. Worked perfect. So the phone is not the problem.
