2022 Uconnect 5 12.0 Glitches

[sstoner911]

Been through the screen nightmare on this truck for a year. 22 Limited. Weeks at a dealer. Twice witnessed during a visit. They replaced 1 screen. I tried 3 phones, IOS, Android and back to IOS. Same issues wired or BT. Most often right after a quick trip into a store upon restart. Black screen. Might come on after next exit and entry and might be the next day. It's a surprise. Several times it reboots while driving after a loud buzz. Best surprise is being mapped into downtown or another state and the whole thing crashes. Not only is it annoying for paying premium price for a defective product, it's downright unsafe. They put all the inconvenience on the buyer and no loaner and reimbursement for rental later. My 21 did not have this issue. They are impatient with not being able to quit life to provide them with continual access to the truck so I've had to cancel and reopen the cases several times. What's left to replace? The brain? Order one already or take it back.

The buzzing tells me it's either a bad ground, bad AMP, OR the Active Noise Cancelation module is defective.

I would start by seeing if pulling the fuse to the active noise cancellation

 

[Namerifsaxet1]

The buzzing tells me it's either a bad ground, bad AMP, OR the Active Noise Cancelation module is defective.

I would start by seeing if pulling the fuse to the active noise cancellation

Ok. With that happening 4-5 times in a year but the screen blacking out several times a week, with zero warning...idk. Can't hurt to try.

 

[ColderWeather86]

I was just at my dealer this morning setting up an appointment for my 22. It seems to be temperature related when I have the heat/defrost on, or driving into the sun. The screen feels hotter than it should. I'm not going to let them have my truck for an extended period of time however. It shouldn't take any time at all to replace a head unit.

 

[H3LZSN1P3R]

I haven't seen anyone post about the buggy electronic gauges that you can pull up in the dashboard. Bought my new 2300 Limited a month ago and I am amazed how buggy this truck is.
If you go to Vehicle>Dashboard>Off road pages, you can choose the gauges that show all your temps/pressures and it works all the time. If you go to Vehicle>Dashboard>Towing pages, it also has gauges, but literally every other day they will work, then not at all, then sometimes one or 2 gauges register data but not the others. It appears these 2 pages are different applets getting the data from the same sensors, but the towing applet is crap. One time, it even added an additional gauge for turbo boost, but never registered data, but then the next day that gauge was gone.

Thats what happens when you buy the newest options you are the guy testing out the software for RAM they can only do so much with what they are given i would let the dealer know so they can get it documented so ram know there is issues

 

[jebruns]

I haven't seen anyone post about the buggy electronic gauges that you can pull up in the dashboard.

Well, it kind of makes sense since this thread is about the 2022's, and they didn't have that feature. Sorry to hear you're having issues with it.

 

[ozark_angler]

Doesn't look like this is the most active thread but I've noticed an issue/bug in my 2022 - any time I have my phone connected via android auto, the display says "see update". The android auto capabilities and apps still function, but I cannot get this little message to go away.
Anyone seen or heard of this before?

 

[Hootmonn]

Been through the screen nightmare on this truck for a year. 22 Limited. Weeks at a dealer. Twice witnessed during a visit. They replaced 1 screen. I tried 3 phones, IOS, Android and back to IOS. Same issues wired or BT. Most often right after a quick trip into a store upon restart. Black screen. Might come on after next exit and entry and might be the next day. It's a surprise. Several times it reboots while driving after a loud buzz. Best surprise is being mapped into downtown or another state and the whole thing crashes. Not only is it annoying for paying premium price for a defective product, it's downright unsafe. They put all the inconvenience on the buyer and no loaner and reimbursement for rental later. My 21 did not have this issue. They are impatient with not being able to quit life to provide them with continual access to the truck so I've had to cancel and reopen the cases several times. What's left to replace? The brain? Order one already or take it back.

Most of the same issues here. Total piece of junk on a nice truck. Really surprised there isn't a class action filed.

 

[H3LZSN1P3R]

Most of the same issues here. Total piece of junk on a nice truck. Really surprised there isn't a class action filed.

That would get laughed out of court, this is not lawsuit material

 

[js4024]

Most of the same issues here. Total piece of junk on a nice truck. Really surprised there isn't a class action filed.

There is a loose connection in the headliner. Dealer has like 7 things to check and the headliner is the last thing they want to mess with because it is labor intensive and a money loser for the dealer.

 

[Jimmy07]

There is a loose connection in the headliner. Dealer has like 7 things to check and the headliner is the last thing they want to mess with because it is labor intensive and a money loser for the dealer.

Interesting…
And which connection in the headliner would that be that’s causing the aforementioned radio problems?

 

[js4024]

Interesting…
And which connection in the headliner would that be that’s causing the aforementioned radio problems?

My issue was coming and going. They replaced the entire screen, reloaded the software ect. The dealer stated a tech note mentions a loose connection under the headliner. I believe he said to the antenna. They need the truck for the entire day to take out the headliner. Fortunately it’s under warranty because he said it’s a full day job which is why they do that last.

 

[22RAMAlazan]

Hello All was browsing around and saw this forum. I currently have FCA-MY22.S21.8-PROD as my version. I always had my truck connected to WIFI so I am not sure why it never updated. Based on the forum I am way behind. I did a factory data reset last night and hope it updates. However, I downloaded the 27.46 update on a 4GB USB (FAT32) so I could manually do it, however, when I plug in the USB (USB port under radio) nothing happens. Any thing else I need to do or maybe I downloaded wrong software update? Help! I been having issues with this display since day 1 but I always checked ram website and they said I was up to date. Guess they were wrong. Thanks!

 

[hopeannt]

took ownership of our 2022 Ram in 12/21 after waiting for it to be built. The cargo camera has always had a blue screen. Dealership keeps telling us an update will come thru WiFi but to date I don’t believe anything has ever updated. Currently it has FCA-MY22.S21C.6-PROD. Any suggestions, as I am tired of did the constant run around from the dealership

 

[ColderWeather86]

Cargo camera probably isn't plugged in. Shouldn't take 3 years to get it working, that ridiculous. I have a 22, delivery February 2022. Never had an issue with any of the cameras.

 

[Jimmy07]

took ownership of our 2022 Ram in 12/21 after waiting for it to be built. The cargo camera has always had a blue screen. Dealership keeps telling us an update will come thru WiFi but to date I don’t believe anything has ever updated. Currently it has FCA-MY22.S21C.6-PROD. Any suggestions, as I am tired of did the constant run around from the dealership

You’re on a software version that breaks the cargo camera. Update to a newer version, posted in the link below:

J

Post in thread 'Cargo camera unavailable'

Aug 8, 2022

I think it is

S21D.5-PRODView attachment 42415

Here’s the latest update that will fix the cargo camera:

fca-my22-prod-signed-usb_update-S24.13.MASTER.NA-SYSTEM_ONLY.zip

drive.google.com

USB stick 8-32gb, formatted fat32.
Do not unzip or extract anything, just put this whole zipped folder onto the usb stick, and plug it into the media hub. It should immediately prompt you for the update.

• Jimmy07

• 

 

[sstoner911]

Hello All was browsing around and saw this forum. I currently have FCA-MY22.S21.8-PROD as my version. I always had my truck connected to WIFI so I am not sure why it never updated. Based on the forum I am way behind. I did a factory data reset last night and hope it updates. However, I downloaded the 27.46 update on a 4GB USB (FAT32) so I could manually do it, however, when I plug in the USB (USB port under radio) nothing happens. Any thing else I need to do or maybe I downloaded wrong software update? Help! I been having issues with this display since day 1 but I always checked ram website and they said I was up to date. Guess they were wrong. Thanks!

OTA (over the air) is the only way to update the newer trucks...so you have to wait.

 

[jsalbre]

OTA (over the air) is the only way to update the newer trucks...so you have to wait.

If you have access to an update file they’re easy to update via USB. Just follow Jimmy’s post below:

J

Post in thread 'Cargo camera unavailable'

Aug 8, 2022

I think it is

S21D.5-PRODView attachment 42415

Here’s the latest update that will fix the cargo camera:

fca-my22-prod-signed-usb_update-S24.13.MASTER.NA-SYSTEM_ONLY.zip

drive.google.com

USB stick 8-32gb, formatted fat32.
Do not unzip or extract anything, just put this whole zipped folder onto the usb stick, and plug it into the media hub. It should immediately prompt you for the update.

• Jimmy07

• 

 

[Jimmy07]

OTA (over the air) is the only way to update the newer trucks...so you have to wait.

No, it’s not the only way. A dealer can pull the update and put it on a usb stick. That’s how we’re able to get the latest updates before they even go OTA and post them for people to manually do themselves.

 

[sstoner911]

No, it’s not the only way. A dealer can pull the update and put it on a usb stick. That’s how we’re able to get the latest updates before they even go OTA and post them for people to manually do themselves.

I didn't think the Uconnect 4 or 5 recognized the USB for that purpose any longer, I know dealers can do updates but did not think it was via the trucks USB ports.

This is from the Uconnect site: (which is why I thought that)

• Model Year 2020-2024 systems are updated over-the-air or at a certified Chrysler, Dodge, Jeep® or Ram, FIAT® Brand dealership only. These model years will not have the latest USB updates available for customer download.
• Model Years 2019 and prior may have newer software available at dealers than what is provided on this site.
• For all Model Years—Contact your local dealer to request an update or to verify if your system software is up to date.

 

[jsalbre]

I didn't think the Uconnect 4 or 5 recognized the USB for that purpose any longer, I know dealers can do updates but did not think it was via the trucks USB ports.

This is from the Uconnect site: (which is why I thought that)

• Model Year 2020-2024 systems are updated over-the-air or at a certified Chrysler, Dodge, Jeep® or Ram, FIAT® Brand dealership only. These model years will not have the latest USB updates available for customer download.
• Model Years 2019 and prior may have newer software available at dealers than what is provided on this site.
• For all Model Years—Contact your local dealer to request an update or to verify if your system software is up to date.

You can update them via USB, there's just no official location the customers can download them from. There used to be a nice Google drive location that someone had put up, but apparently Stellantis got snippy about that.