oledirteh
Well-Known Member
if its on there, may be on the door jam
Ram Heavy Duty Forum
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Too much oil and poor dealer help
- Thread starter Dinky503
- Start date
if its on there, may be on the door jam
Dinky503
Well-Known Member
They will replace it eventually if you bring it in enough. Just read back a few pages on what they replaced on mine.... Hopefully they get yours fixed before the motor goes to crap. The dealerships I've been to when they play the we don't know anything. I point them to these forums everytime and say how is it average people know more than a dealership.
Exactly. Your own case and experience is proof that they’ll negligently spend three or more times the replacement cost of a truck in an attempt to dodge or avoid having to replace a truck. Imagine the money they would spend in court willingly….
Like I’ve said, they know the issue they just can’t admit it. This TSB hopefully rips the bandaid off and we can see what the actual issue is
Dinky503
Well-Known Member
Admiting it will cost them a lot. It will probably trigger tons of recalls and buy backs. I honestly believe its why they won't just give me another truck.
I’m already predicting a bunch of these trucks will have the TSB applied (DPF replaced) and will be returning within a few months at most with the same issue.
DougB
Well-Known Member
Complete agree. The DPF isn’t making the soot that fills them up.
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But that’s the million dollar question… is the DPF actually as full as it indicates?
I honestly don’t think so, or we would simply have an ECM calibration change since they have model years with the issue.
CaptainMike
Well-Known Member
My DPF was replaced last April and the truck seemed to function more or less as intended. My gut told me it was a bandaid, and a temporary one at that. And wouldn't you know it, 4 months and less than 8k miles later it's starting to get regen cranky again (I started noticing it in August). It's taking longer and working harder to passive regen, and I've had 2 soot based regens in the past 4 weeks. Absolutely nothing has changed with my driving routine, and the weather is much cooler now. My shiny hunk 'o junk does fall into the TSB manufactured date range, but if all they're going to do is change out the DPF, again, I have no hope left for it.
Dinky503
Well-Known Member
It will fix a percent of them and a few they might never see again because people drive them very little. This will keep a lot of truck away from dealers all a percentage game for short-term fixing.
CaptainMike
Well-Known Member
Exactly what I was thinking as well.
steve49
Well-Known Member
Maybe it'll be a newly designed DPF and software update...., can only hope!
Dinky503
Well-Known Member
Hope it can just catch fire and we can get faster results lol. I've been hoping my motor would just blow up already so I can just move on.
NHTSA updated the manufacturer communications page today and the regen TSB is now there. So here’s the link: TSB 25-005-24
lol, damn Cummins.
Squidhunter
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I'd like to chime in here to add my experience to this issue.
I have a 22 2500 Cummins with the same issues as the OP. I've been having issues since about 8k miles, now I'm at 22k. Frequent regens, around 30-60 miles between regens, some more some less. Throwing P2459 codes and it's also "making oil." I sent in a sample to the Cummins lab, which came back at 7.4% fuel dilution, putting it at level 4 "severe." That oil only had 4110 miles on it. I changed the oil at that time, with 11.5 quarts, putting the oil level right at the middle of the "safe" zone on the dipstick. Now, a little over 3k miles later, that level is WAY off the stick and somewhere on the metal cable. I'm pretty worried about what this is doing to the internals of my engine.
I've been trying to do everything by the book. Not letting the truck idle, limiting short trips, following all the maintenance intervals, blah blah blah. I have a 25 mile highway commute, each direction, with no stop and go traffic. And for the record, I do have the correct air filter installed.
I dropped the truck off at the dealer this morning and their tech told me about that TSB that just came out, which they confirmed applies to my truck. They ordered the DPF with an ETA of three weeks. I've been lurking on this, and other, forums researching this issue. I don't have a lot of confidence that replacing the DPF is going to actually fix anything. Others have reported that replacing the DPF did nothing to fix the issue on their trucks (same year, same issues). The dealer already replaced my MAF with the Chinese version. That did nothing. I'm going to give RAM a few more shots at trying to fix the issue before I go the lemon law route. I'll tell you this: It'll be a cold day in hell before I buy another modern diesel.
It really sucks. I really like this truck and it tows like a dream, which is why I bought it. I had every intention of keeping it for the next 15-20 years as my daily driver and tow rig. Even if they do fix it, what did this oil dilution do to my engine? Can I even trust it not to blow up on me after all this?
I have a 22 2500 Cummins with the same issues as the OP. I've been having issues since about 8k miles, now I'm at 22k. Frequent regens, around 30-60 miles between regens, some more some less. Throwing P2459 codes and it's also "making oil." I sent in a sample to the Cummins lab, which came back at 7.4% fuel dilution, putting it at level 4 "severe." That oil only had 4110 miles on it. I changed the oil at that time, with 11.5 quarts, putting the oil level right at the middle of the "safe" zone on the dipstick. Now, a little over 3k miles later, that level is WAY off the stick and somewhere on the metal cable. I'm pretty worried about what this is doing to the internals of my engine.
I've been trying to do everything by the book. Not letting the truck idle, limiting short trips, following all the maintenance intervals, blah blah blah. I have a 25 mile highway commute, each direction, with no stop and go traffic. And for the record, I do have the correct air filter installed.
I dropped the truck off at the dealer this morning and their tech told me about that TSB that just came out, which they confirmed applies to my truck. They ordered the DPF with an ETA of three weeks. I've been lurking on this, and other, forums researching this issue. I don't have a lot of confidence that replacing the DPF is going to actually fix anything. Others have reported that replacing the DPF did nothing to fix the issue on their trucks (same year, same issues). The dealer already replaced my MAF with the Chinese version. That did nothing. I'm going to give RAM a few more shots at trying to fix the issue before I go the lemon law route. I'll tell you this: It'll be a cold day in hell before I buy another modern diesel.
It really sucks. I really like this truck and it tows like a dream, which is why I bought it. I had every intention of keeping it for the next 15-20 years as my daily driver and tow rig. Even if they do fix it, what did this oil dilution do to my engine? Can I even trust it not to blow up on me after all this?
Dinky503
Well-Known Member
Yeah it's tough to say. I ran about 6k miles with severe fuel dilution before dealership took me seriously. The motor it's pretty tough but my thoughts are the same of once that much fuel is there.
Definitely keep us posted on this forum. The more people we gather in one area with the same problem the better.
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Squidhunter
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Just got back from the dealer. I asked for an oil change under warrantee, which they denied because it wasn't specifically approved per their TSB. The service advisor recommended I call RAM customer service to push the matter. I went back and forth with customer service and the service guy with no luck. In the meantime, I'm running on diluted oil. I think I'll do a dump and fill and keep the old filter running this weekend, just to get that old oil out. Maybe I can push for an oil change at the time of the new DPF.
I'm not impressed with the level of service from RAM. You'd think they would want to keep an expensive engine from grenadeing and make a customer happy. Apparently not. It seems the dealers can't even wipe their own butts without RAM signing off on it.
I'm not impressed with the level of service from RAM. You'd think they would want to keep an expensive engine from grenadeing and make a customer happy. Apparently not. It seems the dealers can't even wipe their own butts without RAM signing off on it.
Dinky503
Well-Known Member
Dealership didn't have time to get my truck in for a oil change. Since I know I had high fuel dilution I had my buddies shop do it. I opened a case with Ram care and they said no, I made a big deal of it and had her look up my other truck. Untill my truck gets in though my case really won't start. Maybe I get reimbursed maybe not but I couldn't let fuel sit there.
Ram is really going far to keep you happy.
It’s times like these I refer back to leadership training when dealing with an employee or customer, certain things you can do to salvage a relationship like bend a rule or overlook it just to keep the relationship positive. So many miss this mark over “policies” that are relatively unimportant vs the relationship. This is one of those missed marks. Change the guys oil to keep the relationship positive as it can be and a positive report back to the forum. Unreal.
It’s times like these I refer back to leadership training when dealing with an employee or customer, certain things you can do to salvage a relationship like bend a rule or overlook it just to keep the relationship positive. So many miss this mark over “policies” that are relatively unimportant vs the relationship. This is one of those missed marks. Change the guys oil to keep the relationship positive as it can be and a positive report back to the forum. Unreal.