What's new
By:
Ram Heavy Duty Forum

Register a free account today to become a member! Once signed in, you'll be able to participate on this site by adding your own topics and posts, as well as connect with other members through your own private inbox!

2022 wheel bearing on 2500

M

Mulcher

New Member
Messages
6
Reaction score
2
Points
3
I have a 2022 Ram 2500. Has 6" lift with 35" tires. Recently had the front left wheel bearing blow out going down the highway. Truck has 33,000 miles on it and should be under warranty. Towed it to my dealership for repairs and they would not fix it under warranty because of the tires and lift. Yes I know it is possible that tires can contribute to bearing problems but so can so many other factors.
Called FCA customer care and they tell me that the regional service advisor submitted a report flagging my truck to deny any future warranty work even under the 100k powertrain. Customer care read the report to me and the notes say that I tapped into the vehicle electronics and modified the vehicles air suspension resulting in the void of my warranty. 1st - I don't have air ride suspension. 2nd I have never touched the electronics. This regional service guy sabotaged me by falsifying a report which took away my warranty and they gouged me on the repairs after having the truck towed to them.

Any thoughts on how to pursue this further?
 
Not that I agree with it. But, I will say it is the risk we take when we modify a vehicle still under warranty.

That said, I would suggest trying a different dealer and see if they can possibly help you out.
 
Mulcher said:
I have a 2022 Ram 2500. Has 6" lift with 35" tires. Recently had the front left wheel bearing blow out going down the highway. Truck has 33,000 miles on it and should be under warranty. Towed it to my dealership for repairs and they would not fix it under warranty because of the tires and lift. Yes I know it is possible that tires can contribute to bearing problems but so can so many other factors.
Called FCA customer care and they tell me that the regional service advisor submitted a report flagging my truck to deny any future warranty work even under the 100k powertrain. Customer care read the report to me and the notes say that I tapped into the vehicle electronics and modified the vehicles air suspension resulting in the void of my warranty. 1st - I don't have air ride suspension. 2nd I have never touched the electronics. This regional service guy sabotaged me by falsifying a report which took away my warranty and they gouged me on the repairs after having the truck towed to them.

Any thoughts on how to pursue this further?
Click to expand...
Did you adjust your tire size to correct the speedo? If so thats the mod they are working with


You don't deserve warranty for the wheel bearing thats the game you play with modifying
 
H3LZSN1P3R said:
Did you adjust your tire size to correct the speedo? If so thats the mod they are working with


You don't deserve warranty for the wheel bearing thats the game you play with modifying
Click to expand...
So a few more details. No, I did not adjust the speedo to match tire size. The dealer that I bought the truck from is in Florida and I am in Michigan. The Florida dealer installed the lift and tires and backed their work. Obviously not logical to take the truck to Florida for the repairs. I expected the dealership locally, who I have supported for 13 years by having them service my vehicles as well as buying 10 vehicles from them, to at least work toward fixing my vehicle under warranty.
Yes it is a dealer issue. My point is that they went above and beyond to discredit the remaining warranty on my truck by providing false information.
 
H3LZSN1P3R said:
Did you adjust your tire size to correct the speedo? If so thats the mod they are working with


You don't deserve warranty for the wheel bearing thats the game you play with modifying
Click to expand...
I disagree. Nobody can provide enough evidence to prove that larger tires are the reason for wheel bearing failure. That is the crap that the dealership fed me. If the larger tires caused the wheel bearing to fail then the other bearing should have the same stress and be close to failure as well. They did a full inspection and determined the right side was just fine and did not recommend replacement. My tire diameter measures 34.5 inches as compared to the stock tires being 33.25 inches. So 1 1/4" additional diameter is enough stress to ruin a wheel bearing on a truck that has "heavy duty" in its name?

I asked the dealership for evidence proving that the bigger tires caused one bearing to go bad and they simply said "we're 100% sure that's what caused it."

Yes there is that risk that we assume my modifying but I want evidence proving so. Number 1 reason for wheel bearing failure is lack of lubrication or maintenance. The bearings on this truck is sealed and maintenance free. Likely not lubricated well enough when built.
 
No way your tires caused the bearing failure.

But what that Florida crew may have done to things when installing the six inch lift god only knows.

Hemorrhage money to a lawyer trying to get Ram to ignore that letter from the MI dealer. Prob cheaper to get the truck to Florida if they will repair it for free. Then sell it.
 
Mulcher said:
I disagree. Nobody can provide enough evidence to prove that larger tires are the reason for wheel bearing failure. That is the crap that the dealership fed me. If the larger tires caused the wheel bearing to fail then the other bearing should have the same stress and be close to failure as well. They did a full inspection and determined the right side was just fine and did not recommend replacement. My tire diameter measures 34.5 inches as compared to the stock tires being 33.25 inches. So 1 1/4" additional diameter is enough stress to ruin a wheel bearing on a truck that has "heavy duty" in its name?

I asked the dealership for evidence proving that the bigger tires caused one bearing to go bad and they simply said "we're 100% sure that's what caused it."

Yes there is that risk that we assume my modifying but I want evidence proving so. Number 1 reason for wheel bearing failure is lack of lubrication or maintenance. The bearings on this truck is sealed and maintenance free. Likely not lubricated well enough when built.
Click to expand...
Weather the tire caused it or not thats part of the game when you modify the vehicle in reality tire size wont really affect bearings its wheel offset that does if you are on factory wheels then i would say you have a fighting point but it will be an uphill battle
 
Wanderlust073 said:
No way your tires caused the bearing failure.

But what that Florida crew may have done to things when installing the six inch lift god only knows.

Hemorrhage money to a lawyer trying to get Ram to ignore that letter from the MI dealer. Prob cheaper to get the truck to Florida if they will repair it for free. Then sell it.
Click to expand...
Haha
You're absolutely correct. I'll continue to fight for my warranty with my own knowledge. Side note: this is my 4th heavy duty truck that has been modified. I've always done the work myself other than this one. I have gone through everything that the dealer installed and I do give them credit for everything done well.
I've never had a wheel bearing go out on a modified truck. Had some go out on standard trucks and only after the 100k mile mark so the statement about them being 100% sure it's because of the tires is pure BS. That is stubborn ignorance by a person covering his own a** by not standing up for a customer.

So, yes, i will be going to a different dealership with all of my business. I doubt they care if i dont come back. Im not keeping them in business. I do think there should be a standard throughout all dealerships.

Thanks for the replies. Hope more chime in
 
H3LZSN1P3R said:
Weather the tire caused it or not thats part of the game when you modify the vehicle in reality tire size wont really affect bearings its wheel offset that does if you are on factory wheels then i would say you have a fighting point but it will be an uphill battle
Click to expand...
You are correct. Tire diameter does not affect the stress on a wheel bearing. It affects the torque which goes into transmission and such. Offset is more logically what their excuse to me should've been. They simply said the bigger tires.
Offset will affect the stress on the bearing but only if that Offset is excessive compared to the backspacing. Backspacing that distributes weight back underneath the truck helps balance out the excessive Offset. It's a rolling force with weight distribution that can be measured but I doubt anybody has those measurements.

So, if the dealership gave me measurements from my set up that was based off previous cases that caused failure then I would've tipped my hat.

I have read a few posts now (elsewhere) from others stating that they had pre-mature bearing failure on the front left of a 2022 Ram 2500 modified or not.
 
Mulcher said:
I disagree. Nobody can provide enough evidence to prove that larger tires are the reason for wheel bearing failure. That is the crap that the dealership fed me. If the larger tires caused the wheel bearing to fail then the other bearing should have the same stress and be close to failure as well. They did a full inspection and determined the right side was just fine and did not recommend replacement. My tire diameter measures 34.5 inches as compared to the stock tires being 33.25 inches. So 1 1/4" additional diameter is enough stress to ruin a wheel bearing on a truck that has "heavy duty" in its name?

I asked the dealership for evidence proving that the bigger tires caused one bearing to go bad and they simply said "we're 100% sure that's what caused it."

Yes there is that risk that we assume my modifying but I want evidence proving so. Number 1 reason for wheel bearing failure is lack of lubrication or maintenance. The bearings on this truck is sealed and maintenance free. Likely not lubricated well enough when built.
Click to expand...
Maybe you can prove them that it didn’t cause the failure? Unfortunately they can say that the truck was engineered to handle “X” size tire and wheel and truck had “Y” size tire and wheel creating excessive load causing the bearing to prematurely wear out.

Dang though man I feel for you! That stinks they took it so far. Wish I had some more suggestions for you.
 
Vdrsnk said:
Maybe you can prove them that it didn’t cause the failure? Unfortunately they can say that the truck was engineered to handle “X” size tire and wheel and truck had “Y” size tire and wheel creating excessive load causing the bearing to prematurely wear out.

Dang though man I feel for you! That stinks they took it so far. Wish I had some more suggestions for you.
Click to expand...
Yes that is my primary complaint, that they took it so far.

The proof "could" be that there are thousands of trucks out there running with lifts and big tires that don't have one wheel bearing blow out. If they had a chart with specific numbers stating (for example) the truck is rated for a maximum tire diameter of 33" and anything larger is just too much for the truck and it will not be able to handle anything else, then I could could support that. But they do not have specific exclusions for things like that.
In fact, the Magnuson Moss Warranty Act says that a manufacturer cannot void a warranty for aftermarket parts that were used unless the manufacturer can prove that the part caused a failure due to poor installation or lack of maintenance. It is the law written to protect consumers from BS just like what I have described.

Another side note. From what I have read the "Black Widow Edition" of these heavy duty trucks comes standard with a lift, 37" tires that have a -44 offset and is backed by the full warranty through Ram. I would be wrong but I read it on the internet and we all know it has to be true.

Vdrsnk, thanks for the response!
 
Dealership I bought my 22 at was selling plenty of trucks with 37’s installed by them and ready to drive off the lot. No way they are covering any warranty repairs on those out of pocket which means bigger tires can’t be affecting the warranty. IMO Just another way they are trying to screw the customer.
 
Mulcher said:
You are correct. Tire diameter does not affect the stress on a wheel bearing. It affects the torque which goes into transmission and such. Offset is more logically what their excuse to me should've been. They simply said the bigger tires.
Offset will affect the stress on the bearing but only if that Offset is excessive compared to the backspacing. Backspacing that distributes weight back underneath the truck helps balance out the excessive Offset. It's a rolling force with weight distribution that can be measured but I doubt anybody has those measurements.

So, if the dealership gave me measurements from my set up that was based off previous cases that caused failure then I would've tipped my hat.

I have read a few posts now (elsewhere) from others stating that they had pre-mature bearing failure on the front left of a 2022 Ram 2500 modified or not.
Click to expand...
Offset and backspacing go hand in hand the less back spacing the more of a negative offset…. You cant have one without the other seeing as the back spacing is based off hub face to back of the wheel and offset is based off how much the hub face is off centre.

You cant have more back spacing and less offset its literally impossible wheel width does change the numbers but they still go hand in hand
 
I’m pretty sure I read the post and all responses but maybe I missed it….are you on stock wheels? If not what are the wheel specs?

If so I would be calling/emailing Ram Customer Care relentlessly until I reached someone that listened. Maybe even ask for numbers regarding warranty replacement of front hubs to solidify your argument I’ve seen a number of HD Rams with what I would call premature hub failure (say under 50k miles). If f on aftermarket wheels with offset/backspace difference…..you are in for a fight.

Sorry for your troubles. We are certainly not in a take the blame and help a neighbor out society these days.


Sent from me
 
Mulcher said:
Another side note. From what I have read the "Black Widow Edition" of these heavy duty trucks comes standard with a lift, 37" tires that have a -44 offset and is backed by the full warranty through Ram. I would be wrong but I read it on the internet and we all know it has to be true.
Click to expand...
“Black Widow” is an aftermarket modification shop. They have no connection to Ram corporate.
 
Mulcher said:
You are correct. Tire diameter does not affect the stress on a wheel bearing. It affects the torque which goes into transmission and such. Offset is more logically what their excuse to me should've been. They simply said the bigger tires.
Offset will affect the stress on the bearing but only if that Offset is excessive compared to the backspacing. Backspacing that distributes weight back underneath the truck helps balance out the excessive Offset. It's a rolling force with weight distribution that can be measured but I doubt anybody has those measurements.

So, if the dealership gave me measurements from my set up that was based off previous cases that caused failure then I would've tipped my hat.

I have read a few posts now (elsewhere) from others stating that they had pre-mature bearing failure on the front left of a 2022 Ram 2500 modified or not.
Click to expand...

Your first statement may be true if you only drive in a straight line!
 
Mulcher said:
You are correct. Tire diameter does not affect the stress on a wheel bearing. It affects the torque which goes into transmission and such. Offset is more logically what their excuse to me should've been. They simply said the bigger tires.
Offset will affect the stress on the bearing but only if that Offset is excessive compared to the backspacing. Backspacing that distributes weight back underneath the truck helps balance out the excessive Offset. It's a rolling force with weight distribution that can be measured but I doubt anybody has those measurements.

So, if the dealership gave me measurements from my set up that was based off previous cases that caused failure then I would've tipped my hat.

I have read a few posts now (elsewhere) from others stating that they had pre-mature bearing failure on the front left of a 2022 Ram 2500 modified or not.
Click to expand...
Many people confuse backspacing and offset, not to imply that you are one.

 
I dont trust any car warranties anymore, I assume I am on my own to be honest. On my 2018 Ram only recalls were done, everything else was denied. Smart Bar Dead? You drove through a mud puddle, your fault. Seat belt? Seems fine to us? Garage door opener? TSB says change light bulbs in garage. Tire blows out immediately damaging rim? Road Hazard.................Ford Van RECALL for back up camera 6 feet up on the door? You smashed the camera somehow. ( later claim they documented the wrong vehicle), broken door lock? Key scratches indicate someone tried to break in. Get over it with warranties, they are dead. And Dealers are on the brands side now.
 
That stinks to hear.

But, I will disagree. There are most definitely still fantastic dealers who support and fight for their customers. My dealer being one of them, and I feel blessed to have them in my corner.
 
You must log in or register to reply here.
Back
Top