Jettman
New Member
My local dealership service manager and general manager told me they are prohibited from ordering a replacement SCCM unless the vehicle specifically shows a malfunction during the recall procedures. Any malfunctions they observed prior to or after the do NOT provide authorization to replace the SCCM.
My 2023 2500 has experienced the B2A recall related problems since new. The dealership has not been able to duplicate the problem until 12/13/23 when a service technician came out to the parking lot and observed the flash-to-pass function activate the left turn signals. He reported those findings to the service manager. However, two days later, when I took the truck in for the recall, they said the SCCM checked out OK and they couldn't replace it. A few days later, my truck experienced the same problems again. When I called to make a follow-up appointment, the service manager said he couldn't do anything because the recall procedures had been performed and the software flashed.
Has anyone else experienced a similar situation? If the recall procedures can't identify intermittently malfunctioning SCCMs, we're no closer to getting them replaced than we were before the recall.
My 2023 2500 has experienced the B2A recall related problems since new. The dealership has not been able to duplicate the problem until 12/13/23 when a service technician came out to the parking lot and observed the flash-to-pass function activate the left turn signals. He reported those findings to the service manager. However, two days later, when I took the truck in for the recall, they said the SCCM checked out OK and they couldn't replace it. A few days later, my truck experienced the same problems again. When I called to make a follow-up appointment, the service manager said he couldn't do anything because the recall procedures had been performed and the software flashed.
Has anyone else experienced a similar situation? If the recall procedures can't identify intermittently malfunctioning SCCMs, we're no closer to getting them replaced than we were before the recall.
