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Customer Satisfaction Notice 90A Diesel Exhaust Fluid

Have not. I might be pulling out the tin foil beanie for that one.That letter is about as clear as mud. You should call your dealer for an English interpretation, if they even know, but worth a try.
 
Sounds like they're just replacing the def module. Maybe they came out with one better suited for cold temps in Canada?
 
I'm not getting any hits on google about this, only place I'm finding it is on the Ram site under my VIN.
 
There was some chatter in this thread about a similar CSN

hdrams.com

ZD4 Customer Satisfaction Notice - DEF Dosing Update

Just dropped my 2022 off at the dealer for recall work and they also let me know of ZD4 an update to the DEF Dosing Unit. This didn't show up in my Ram app or anything but was finally able to find it in the "Current Customer Satisfaction Notices" section. Anyone have any more information on what...
hdrams.com hdrams.com
 
flan said:
There was some chatter in this thread about a similar CSN

hdrams.com

ZD4 Customer Satisfaction Notice - DEF Dosing Update

Just dropped my 2022 off at the dealer for recall work and they also let me know of ZD4 an update to the DEF Dosing Unit. This didn't show up in my Ram app or anything but was finally able to find it in the "Current Customer Satisfaction Notices" section. Anyone have any more information on what...
hdrams.com hdrams.com
Click to expand...
Yeah had that one completed in April this year.
 
Just noticed on my Ram App that there is a "Satisfaction Campaign" 90A that addresses a MIL and a "Service DEF System" message. Apparently they need to replace the "Diesel Exhaust Fluid delivery module". Did a search but came up empty. Haven't had the issue but this going to the dealer for recalls and other "adjustments" is getting old for a two year old truck.
 
CdnHO said:
Just noticed on my Ram App that there is a "Satisfaction Campaign" 90A that addresses a MIL and a "Service DEF System" message. Apparently they need to replace the "Diesel Exhaust Fluid delivery module". Did a search but came up empty. Haven't had the issue but this going to the dealer for recalls and other "adjustments" is getting old for a two year old truck.
Click to expand...



checked last week with the dealer and was told they haven't even manufactured this part for this recall yet
 
I received my letter (in AB) about two weeks ago. Maybe yer on the “ notty list”. ;) Called the dealer last week and supposedly got on the waitlist. It might loose related parts before they finally receive recall parts.
 
unclelala said:
checked last week with the dealer and was told they haven't even manufactured this part for this recall yet
Click to expand...
That is odd. If I read the notice in the OP post correctly 2023 trucks are not included so I would assume they have whatever fixed the issue in place. so it must exist.
 
Got a call from the service monkey today saying parts are in and they can get me in Thursday or Friday. I asked what ‘’the parts’’ actually are and he said a new pee pump. I will quiz them more on Friday when I go in.
 
At FCA Canada Inc., we recognize that the success of our
business depends on the satisfaction of our customers. We are
constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold.
Because your long-term satisfaction is important to us, we are
contacting you on important improvements we would like to
make to your vehicle. This will be done at no charge to you.
WE ARE RECOMMENDING THE FOLLOWING
IMPROVEMENTS BE PERFORMED ON CERTAIN 2019 – 2022
MODEL YEAR (DJ) RAM 2500 PICKUP, (D2) RAM 3500
PICKUP, (DD) RAM 3500 CAB CHASSIS, (DP) RAM 4500/5500
CAB CHASSIS VEHICLES EQUIPPED WITH A 6.7L ENGINE.
Your vehicle must be repaired because:
The Malfunction Indicator Lamp (MIL) on your vehicle may
illuminate and a message may indicate to “Service DEF (Diesel
Exhaust Fluid) system see the dealer” on the instrument panel
Goes in this week for this, not sure but i think it has to do with freezing, and the truck can go into limp mode
 
My dealer called yesterday saying that they noticed I have an open recall for this and that they want to order. Apparently it’s the whole def tank and everything inside according to the dealer. I don't believe them but we will see. They still ordered parts even after asking if the DEF system was still functional lol
 
H3LZSN1P3R said:
My dealer called yesterday saying that they noticed I have an open recall for this and that they want to order. Apparently it’s the whole def tank and everything inside according to the dealer. I don't believe them but we will see. They still ordered parts even after asking if the DEF system was still functional lol
Click to expand...
Hey get the tank, put it on the shelf. never know when trudeau is gonna come knocking for your tunes!
 
I'm really curious to see what the replacement part(s) are, I received the recall too and as far as I know the pickup and chassis cab DEF tanks are completely different.
 
According to my dealer, parts for the 90A are 3 weeks out for my truck. Fingers crossed as we have some -30C temps in the forecast this week.
 
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