Not a new topic, just want to make public my experience with Stellantis and @RAM Cares on this forum. My 2021 3500 has recall 13A for the grid heater relay. My local dealer has told me for months they can't get the part and I am on a waiting list. Due to the fire danger when being driven or parked and not willing to park my truck outside in 115 degree heat, I was able to order the recall relay myself. Odd I can order the part but dealer is unable. I changed out the relay with well documented photos showing everything. I submit these photos, the dealer invoice for the relay and a copy of credit card statement for reimbursement.
I was contacted within 2 days stating they (Stellantis) need a repair order from the dealer. I explained the dealer couldn't get the relay, forcing me to order and install the part. I explained there was no labor for reimbursement, just the cost of the relay and I resubmitted the documentation. I was contacted back saying no reimbursement since the dealer did not handle the recall. I again explained and again received the same response. I then messaged @RAM Cares on here. Guess what? Same exact response. I feel good knowing the supposedly improved relay is installed, thought this is the second go at this for Stellantis after the first recall relay failed the same as the original part. I guess this shows what a horrible company Stellantis is. Additionally if the cost of reimbursing a customer for a recall relay to avoid catastrophic failure is not possible, they are probably near bankruptcy like the last 3 owners.
I have owned mostly Dodge Ram trucks for the last 25 year because of the Cummins. My 2021 is by far the worst of them all, not based on performance, but based on all the quirks and issues. I know the grass isn't always greener on the other side, but after Stellantis build quality and treatment of a long time customer it will be my last. Maybe the minimal cost of reimbursing a customer for a needed recall part would have been money well spent vs a forum thread detailing real owners experience. I know when I bought my 2017 3500 I really spend time researching different forums, much less for the 2021, but COVID supply effected this purchase.
I was contacted within 2 days stating they (Stellantis) need a repair order from the dealer. I explained the dealer couldn't get the relay, forcing me to order and install the part. I explained there was no labor for reimbursement, just the cost of the relay and I resubmitted the documentation. I was contacted back saying no reimbursement since the dealer did not handle the recall. I again explained and again received the same response. I then messaged @RAM Cares on here. Guess what? Same exact response. I feel good knowing the supposedly improved relay is installed, thought this is the second go at this for Stellantis after the first recall relay failed the same as the original part. I guess this shows what a horrible company Stellantis is. Additionally if the cost of reimbursing a customer for a recall relay to avoid catastrophic failure is not possible, they are probably near bankruptcy like the last 3 owners.
I have owned mostly Dodge Ram trucks for the last 25 year because of the Cummins. My 2021 is by far the worst of them all, not based on performance, but based on all the quirks and issues. I know the grass isn't always greener on the other side, but after Stellantis build quality and treatment of a long time customer it will be my last. Maybe the minimal cost of reimbursing a customer for a needed recall part would have been money well spent vs a forum thread detailing real owners experience. I know when I bought my 2017 3500 I really spend time researching different forums, much less for the 2021, but COVID supply effected this purchase.
