I am still at Belvidere since April 7 as per an update a couple of days ago. My order back in 2004 took 12 weeks. So I am expecting the same. At this point I am at 7.5 weeks since order placement. It's heading next to Baltimore before ultimately arriving a Koons. I believe another poster here is also being delivered to Koons but is going by ship?! I would love to see the shipping method/schedule/destination decision chart that is being used.
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2023 HD Crowdsourced Order Tracking & Waiting Room
- Thread starter OfficerDirtySanchez
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maverickd9
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Received good news from my dealer today, truck is in. Ended up being 49 days from Order to Delivery.
I'll get better pictures once it is detailed, but most of my shipping delay seemed to be in Utah (dealer is in Idaho).
Overall, the process has been pretty good, unlike some of the other orders folks have placed. I'll pick up the truck in early June as part of my move back to the mainland U.S.
Hemi CCSB BH, was clear of Mexico before hail hit according to tracking data.
I'll get better pictures once it is detailed, but most of my shipping delay seemed to be in Utah (dealer is in Idaho).
Overall, the process has been pretty good, unlike some of the other orders folks have placed. I'll pick up the truck in early June as part of my move back to the mainland U.S.
Hemi CCSB BH, was clear of Mexico before hail hit according to tracking data.
Just when I always start losing faith, and giving up all hope, it ticks along the tracker. When KZ 2/6 and KZM on 5/7. SO there is hope for some of us Sept order/Feb Builds that are moving along. Guessing I missed the hail damage.
I'm stuck on if I'll actually take delivery though. I ordered my 3500 Limited in Sept, Jan rolled around and I need a bigger truck ( '13 2500 was cutting it anymore). I bought a '22 3500 Big Horn off the lot, for sticker ($80k). Hopefully they don't try to hammer me on a trade, and interest rates aren't helping the situation either. If they'll give me sticker for my trade or pretty close I might entertain the idea. But losing 10k and having a 5-6% interest rate doesnt sound appealing for a just as capable truck just fancier and nicer.
PG501437 if you can track down a rail car @brv10
I'm stuck on if I'll actually take delivery though. I ordered my 3500 Limited in Sept, Jan rolled around and I need a bigger truck ( '13 2500 was cutting it anymore). I bought a '22 3500 Big Horn off the lot, for sticker ($80k). Hopefully they don't try to hammer me on a trade, and interest rates aren't helping the situation either. If they'll give me sticker for my trade or pretty close I might entertain the idea. But losing 10k and having a 5-6% interest rate doesnt sound appealing for a just as capable truck just fancier and nicer.
PG501437 if you can track down a rail car @brv10
SalMeatballs
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I see the Dave Smith pink on the front. I haven't purchased from them in 20 years but have heard they changed owners and don't do the 199 over invoice easily anymore. Can you give your recap on negotiations with them and purchase?
gprguy
Well-Known Member
FWIW I started with Dave Smith and the best I could get from them on an order was $3k over invoice if I remember correctly. Wasn't impressed.
I sat in Port Allen for 2 weeks last month. Honestly that was the worst 2 weeks in the order process knowing your truck is just waiting there.
square_wombat_poop
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I agree with this 100 percent. I think the reason why we cannot track these 100k vehicles very accurately is ultimately because this is an industry that thrives on opaqueness.
If buying a vehicle consisted of:
1. Evaluate product and cost, and
2. Order a vehicle based on #1
3. Wait for it to be built and shipped
there would be a much higher chance of some transparency. That doesn't mean any particular individual would get their truck faster, but the current state would be more obvious and expectations could be set much more clearly.
However, there are a lot of steps between 1 and 2 above that include talking to dealers and seeing which one will give you the best, or at least not the worst, deal. There are so many variables that go on behind the curtain to handle dealer incentives, regional allocations, volumes, etc. and there is no way Stellantis is going to peel that curtain back even a bit unless they are forced to. They don't want to expose any of that mess and mixed motivations, so we got the tracker that exists today.
I'm sure there are other reasons Ram's trackimg stinks, like outsourcing different pieces of their process to different companies and then trying to get data from each after the fact to provide status for a customer, but ultimately, I think it's mainly complicated by the above opposing requirements of give the customer information, but not all of it so that it actually makes much sense.
They are not as good as they used to be. Discussed things for a little while made an offer and they countered. We met in the middle with a few things added in to make me feel better. Overall not bad they were upfront with numbers.
What kind of damage? Was it difficult to find?
Eli77657
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Wow! That's quite a lot of damage! What caused that?
This kind
Eli77657
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Who knows they claim it happened in transit not sure where
But it helped me get what I wanted and they are repairing it
AnthonyRI
5thGenRams Vendor
Lots of good thoughts here but where my opinion differs from yours is that I think you're giving 'them' (Ram) too much credit for being intentionally opaque. We have to remember that while YOU (forum members) are highly engaged in this process, and that a VERY few dealers are taking it as a priority - by and large the sold-order system represents a miniscule portion of the automotive sales industry. I think it is clear that this works great for the customer and for us as a dealer, but it certainly is not for everyone. Hoping that tide will change over the next few years obviously. That all is just for the point of saying, it's just not there yet in terms of accuracy and quality of information - likely due to your comments regarding the outsourcing and different data streams to begin with.
There are a LOT of components to the process that are very fluid and can stop/start based on the different stakeholders having fluid resources as well. This makes it really hard for them to predict forward on delivery dates. They could probably get a lot better on showing real-ER time physical location, but we'll always be wanting more. Then the general public makes more and more inferences on that data that may or may not be helpful to themselves or anyone. I had a customer abandon a Grand Wagoneer order last month because she was able to determine that it was at the body-vendor for 10 days and clearly something had gone terribly wrong and the vehicle would never be safe enough for their family.
If we know that an order takes 3-5 months, it would be romantic to think of the majority of that time being in the production of the vehicle, and then speedy delivery. But the reality is the delivery systems across the country of something that weighs a few tons and costs nearly 100K and that there are a few hundred thousand of that have to move every year, damn that's a clunky process. I said this elsewhere, but, when the drywall goes up the house is only about halfway done.
We love you guys and hope that we can shed as much transparency as possible on your particular build - and if you haven't ordered with us we still hope we can share some info that may be advantageous to you. Ask away, happy to help.
The only question that irks me is "why did that persons order get done before mine" ..... becuase frankly.... just luck on that one.
brv10
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Lots of things and unions influence the trip from Saltillo to the dealer, not to mention a very volatile border crossing. I wish dealers had access to a better shipping screen and schedule like the corporate one.
Unfortunately bumper damage is the most common damage, and yes, it occurs in transport while on the train. Happens all of the time, but the good news is it's an easy fix.
Eli77657
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I hope easy and quick
And FCA is making improvements as time goes by. When I started this process last year, the only thing at your fingertips was RamChat where you contacted a person from the chat room on their website. You gave them all of your info, and then you got these vague encrypted responses, ones that, thankfully for this forum, were able to generally get 70%-75% accuracy. Then low and behold the Tracker came out, and we were suddenly elated and blown away at the information it provided. But as always, we begin to want more and find faults in the improvements that corporate has tried to implement.
This years tracker is better than last years tracker, and last years tracker is light years better than RamChat. It's all a work in progress, and constantly evolving. I am glad that FCA is trying, and I am sure in time it will become that transparent process we all hope for.
Don't get me wrong, I want my truck...like, yesterday! I have driven a Cummins since 1992, and would never go back, and miss not having a truck. Plus my 5er misses me pulling it it!
That's my two cents, and all I know...which ain't very much.