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Fcr said:
This is just unsafe… you can control the screen brightness right up until you select reverse and then the back up camera is displayed at full blast brightness as one is trying to back up. The human eye transitioning from looking in the mirrors at night (relatively dark) and then back to the reverse camera which is so bright it is lighting up the entire cab…. Why?

Is there a software update to correct this? It’s blindingly unsafe?
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Hi Fcr,

We can understand how concerning this must be for you. Feel free to message us more details about your truck and we can search further into your vehicle information for you.

Steph
Ram Cares
 
Fcr said:
No response yet? Are you home, What do you need?
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It will take them a couple of business days to get back to you...
And best of luck.. they've done nothing about it since the 2019s rolled out...
 
Fcr said:
This is just unsafe… you can control the screen brightness right up until you select reverse and then the back up camera is displayed at full blast brightness as one is trying to back up. The human eye transitioning from looking in the mirrors at night (relatively dark) and then back to the reverse camera which is so bright it is lighting up the entire cab…. Why?

Is there a software update to correct this? It’s blindingly unsafe?
Click to expand...
@RamCares This was an issue with Uconnect 4 and is is still an issue with Uconnect 5. I'm in agreement this was a horrible programming decision and the displays shouldn't blind you when shifting to reverse.
 
RamCares said:
Hi Fcr,

We can understand how concerning this must be for you. Feel free to message us more details about your truck and we can search further into your vehicle information for you.

Steph
Ram Cares
Click to expand...

With all due respect Steph, we've been complaining about this since the 2019 models came out. It has nothing to do with any individual vehicle. It's a systemic programming fail and this safety issue needs to be escalated.
 
2019_Ram said:
@RamCares This was an issue with Uconnect 4 and is is still an issue with Uconnect 5. I'm in agreement this was a horrible programming decision and the displays shouldn't blind you when shifting to reverse.
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Brutal_HO said:
With all due respect Steph, we've been complaining about this since the 2019 models came out. It has nothing to do with any individual vehicle. It's a systemic programming fail and this safety issue needs to be escalated.
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We appreciate the honest feedback to help us improve, 2019_Ram and Brutal_HO!

We went through the proper channels to notify our internal teams about the comments on the thread for further review! Should any new updates or fixes become available soon, we'll be happy to share further details on it.

Steph
Ram Cares
 
WOW I have been upset about this for 3 YEARS! Though RAM probably wont do anything about this now (I have a 2019 3500 limited), I am glad folks are talking about it. I have resorted to squinting my eyes on the side mirrors before putting the truck in revers to help prevent too much light from the screen reaching them. I can't believe this hasn't been addressed.
 
My 2022 does it. Running the current software it’s still abysmal at night. The trailer spotter lamps in the side mirrors are also bad. A small protrusion included to the plastic housing would’ve been sufficient to reduce the light pointing at the driver and keep it focused rearward where it belongs. They need to offer a customer satisfaction campaign and address these as they are most definitely safety issues.
 
I've only been a "Ram Guy" for about 15 months now but it's definitely starting to seem like Ram Cares is an oxymoron. No offense meant to the folks that converse with us here on the forum as I'm sure they're usually not the problem and many times would really like to help us.
 
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mbarber84 said:
My 2022 does it. Running the current software it’s still abysmal at night. The trailer spotter lamps in the side mirrors are also bad. A small protrusion included to the plastic housing would’ve been sufficient to reduce the light pointing at the driver and keep it focused rearward where it belongs. They need to offer a customer satisfaction campaign and address these as they are most definitely safety issues.
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I was wondering if my trailer spot lights just were a bit out of wack. Nope, apparently no one ever bothered to sit in the driver’s seat during development.
 
I turn the headlights off but leave the park lights on. Seems to help.
 
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